Skip to main content

City Volkswagen of Chicago

(5,084 reviews)
Visit City Volkswagen of Chicago
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2023 national dealer award
View 13 awards
2023 national dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (773) 639-2708 (773) 639-2708
Used (773) 372-1948 (773) 372-1948
Service (773) 663-4988 (773) 663-4988

Reviews

(5,084 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of City Volkswagen of Chicago from DealerRater.

Want to share your experience with this dealership?

Write a review

Used tiguan

I was very easy to buy a car from John and Dan. Good knowledge and advice. We now have a nice certifoed pre owned tiguan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience at the Autobarn!

I had a very pleasing experience at the Autobarn. They were very quick, they helped me find a great price for the car that I was looking for, and I’m overall satisfied with their expert customer service. Everything from their sales consultants to their finance managers, everyone was very professional and helpful. I would so recommend all of my friends and family to go get their Volkswagens at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Incredible customer service!!!

I purchased a Certified Pre-Owned 2015 Volkswagen CC Executive from John. He was friendly, knowledgeable and the definition of customer service! He bent over backwards to make me comfortable with my purchase. He also took care of a minor problem after the purchase and he made me feel like I have known him for years. I would highly recommend asking for John if you purchase a vehicle here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Just bought a Pre-Certified Tiguan

From the jump, JP Scalia made sure I was taken care of, honest about the car I purchased and walked me through everything with integrity. Car shopping has usually been a frustrating process, but JP made it easier. I’d recommend this dealership if you’re looking for to buy new or used.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easiest car buying experience

After visiting a couple of suburban dealers I decide to visit my local VW dealer. Got greeted at the door by Laura, she showed me around and pointed a couple options. Found a car I liked and Laura was able to get the car ready for me to test in no time. She was very courteous and explained every detail of the car I tested and liked. Negotiations were easy and I was able to drive out with a nice VW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantatic People here at The Autobarn

Had a great experience here, would definitely recommend coming here. Buying process was easy and painless, no pressure from the sales. I would recommend speaking to Ray from sales, great guy and had a fantastic buying process with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No

Buying a car with Ray made easy!

We came in to inquire about their online inventory and left more than satisfied. We bought a car! Ray made it easy and simple! Ray answered all our questions and walked us through the whole process! Thanks Ray!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great and personable sales associate!

I was looking to buy a new 2018 Volkswagen Golf sportwagen. I went to three different dealers before I stopped in to talk with Malcolm Gamble. Malcolm was by far the best salesman I worked with throughout this journey to buy a new car. Malcolm made this experience great and personable! I had a very specific car that I wanted and malcolm was able to locate it and get it to the dealer in less then 24 hours! After I purschaed the car he called me the next day to see how I was enjoying the new car and if I had any questions about the new car. Never once was did I feel pressured or like I was getting scammed out of anything. 100% reccomend Malcolm for anyone looking to buy a new or used volkswagen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service

Just bought a car from Ray. Great customer service. Believe it or not we were skeptical of the price of the car because it was 2 grand under any other dealer we had looked at. Ray was upfront about it’s past service inspection and why they had aggressively discounted the (we worried about any past problems). No pressure when it came to the financing and he met us at a monthly payment we were comfortable at. Pretty smooth process overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No

Great Dealership! Great Staff!

Great experience purchasing my first vehicle! JP was very helpful and caring. He made sure I was content with my purchase. Great dealership! Very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.