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City Volkswagen of Chicago

(5,070 reviews)
Visit City Volkswagen of Chicago
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2023 national dealer award
View 13 awards
2023 national dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (773) 639-2708 (773) 639-2708
Used (773) 372-1948 (773) 372-1948
Service (773) 663-4988 (773) 663-4988

Reviews

(5,070 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of City Volkswagen of Chicago from DealerRater.

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Andre Jennings, Sr.: Thank you and great experience

Awesome truck buying experience! The moment I walked into the dealership, Andre greeted me immediately. His positive attitude and professionalism sold me. Other sales pros. may rush you to make a decision, not Andre. He listens and ensure your questions are answered. Furthermore, when you know what you want to buy, Andre is able to workout the financial details within your budget. Also, the service dept. have been very good too. No problems with my 2018 VW Atlas. I love the bumper to bumper warranty for 6 years / 72,000 miles and it’s a beautiful selling point. So, stop by and ask for Andre...tell him Bill recommended him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amazing customer service!!

Ray took his time to understand what we needed and found my dream car .He was patient with us and we Thank you Ray for your patience :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

......

Very respectable staff. Worked with Ramon Cotto . A gentleman and works with you. Makes the process easy in choosing a car and is not pushy. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Straightforward, quick, easy, great experience

Andre was great, straightforward, no gimmicks, kept his appointment. Great service, very accommodating, very friendly and knowledgeable. Would definitely recommend him/the dealership to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very pleased with overall experience

Andre went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. He answered all the questions that we had about the truck and he also worked with his manager to get me a good deal on the truck. After I decided on a truck the process was absolutely painless - quick and professional. I would recommend Andre to anyone who is looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Always is a enjoyable experience visit city vw

Great service and expert assistant is always provided by Justin Russo and Jason Riforgiato. I truly recommend to ask for them anytime you go to Autobarn City VW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Easiest experience ever purchasing a car

Dagmara from the start was awesome to deal with. Made the process super easy and explained everything thoroughly. She understood what I was looking for and made it a comfortable experience, never felt pressured to make a deal. Very happy with her and the dealership in general.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Quick and easy - great experience

John was extremely helpful and a great resource. The entire process was quick and easy. John and team were very accommodating. I highly recommend buying a car from John!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Highly recommend this dealership

I was very impressed with this dealership. I had gone to a few before this one, and could tell the dealers really understood what I was looking for in a vehicle. John was very easy to work with and helped me find exactly what I wanted. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Used Tiguan

John Gordon was a huge help in finding us the right vehicle. We bought a nice used Tiguan. 10/10 would go back for next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.