Volkswagen of West Islip

If you go to VW of Islip, bring a lie detector. Every notion of dealing with a used car flim flam dealer is right here. Went to see a used BMW. Lifted the hood. The engine was pitted and the plastic engine cover shook. BUYER BEWARE

Where to start? Not at Volkswagen of West Islip. Do not purchase a vehicle from this dealership. They are not honest and not kind. So it has been 5 months since I have bought my Jeep from Volkswagen and if I could do it again, I would never do it. I have yet to receive my key fob that I should have gotten before I drove the car off the lot. I do not have a key to enter my vehicle and any time I ask for it, my request has been ignored. I already need new tires, (which the car could have used before I bought it) and the oil change that I was promised would be paid for has been paid for by me, out of pocket. When I first arrived at VW, I was brought into the office and told I was VIP. What a crock of...I do not, and have never felt like VIP. The thing is, I should have known better than when I first came in and the car that they had listed wasn't on their lot, but I stayed anyway. It only got worse from there. The salesperson who I dealt with, let's calle him David, said all the right things, but it was all xx. After I purchased the vehicle and driving off the lot, the car would not go into drive not once but multiple times and I was almost stranded at work at midnight on the night that I drove the car off the lot. The sales team was less than responsive (thank goodness for their service reps). It stayed in service for a week and while I was grateful for a loaner car, this was not the car I came in to purchase. David also let me know that since I wasn't able to negotiate the price of the vehicle that he would pay for my oil changes. And then, instead of actually following through on this, he does not respond and then gaslights me into thinking I am wrong for asking what I paid for. Save your time and your money and go somewhere that does not treat their customers like absolute garbage. I would like my key fab for my car and do not feel as if I should have to drive to the dealership to get it. I would also like my oil changes paid for as promised, but that does not look like its going to happen either. I have never met people with less integrity than the salespeople of Volkswagen. Go elsewhere. Go anywhere else

Stay far away they sold us a used car that has a blown transmission and will do nothing to rectify the situations. We took it there and they said it was fine took it to another place the transmission is blown. No call backs they are all skimmers . Save your time and money

Poor experience. They listed a price on cars.com and then refused to honor it saying it was a private “employee only” price. It’s wasn’t in the terms and made no sense that it was advertised publicly like that.

Great experience, everyone working there was respectful and courteous. Understood circumstance in buying my 1st car. Process was simple and flawless. This dealership was a pleasure working with, especially Pablo who handled the entire deal from beginning to end. Shout out to Jonathan in Finance too. Thank you gentlemen for making a teenager super happy with her 1st purchase. Excellent learning experience.

Terrible experience at VW of West Islip!!! I rated a 2 star because the salesman Greg tried to lead us in the right direction- I think. . The finance dept did all they could to trick my son and us into paying more at lease signing $6100 vs the around $3k mentioned when we were first looking at the car to lease. My son decided to return the car because he felt like he was being robbed At that point they change the fees to $4k so they wouldn’t lose the deal. This was after my husband got very upset. It took at least 2 hours of very confusing number playing. They left overwhelmed but confident that all was straighten out. My husband asked for a paper invoice they said no we email, even though the day before they had a paper one. When they got home we looked at email. I realized that they changed the original agreed seller price from approximately $37,500 to $40,360 which is more than the MSRP. We also noticed that we paid part of the lease + taxes for a 0 down transaction. I called and a left message to rectify this with John or Sean in finance. No one has called me back. We felt so stressed over this. My son’s first experience or lesson of a car dealership deceiving, and lying to close a deal.

John was very transparent and made sure we got the deal we wanted! I would recommend him to anyone

This dealership is above and beyond the best! The staff are professional, respectful, polite. I will never ever go anywhere else when in the market for a car. I've been to dealerships over my years and it was so great to find this one, where I was treated like a valued person and customer. Salesperson Pablo is amazing. He listened to me, knew what I was looking for, and found the car that I wanted that I thought was best for me. He answered all my questions completely. Sean was equally amazing. He explained everything and answered my questions. He was polite, professional, and patient.

If you are looking for a trustworthy honest and caring salesman please be sure to speak with Pablo. He went above and beyond to make sure my family was satisfied and was laid-back and welcoming. Pablo took his time to explain everything he possibly could to us, and he did not leave a single detail out. He was fast, paid attention to every detail, he was patient with us, and answered every question we had. He knew exactly what we were looking for even when we weren’t sure. We could not be happier with our experience. Everyone dreads car dealerships and salesman, but if you want a friendly experience, and you want to sit with someone that won’t take advantage of you or your wallet please go see Pablo, I promise it will be the best decision you ever made.

If you are looking for a Volkswagen, VW West Islip is the place to go. This was my second time working with them. I was lucky enough to work with Pablo Courtade and Sean Rickard. Both extremely knowledgeable, professional and beyond friendly. With everyone's busy schedules, finding time for car shopping can be a challenge, but this team made the process incredibly quick and seamless saving time and hassle while still providing a great selection. This was definitely by far my best experience.