Ie only purchased a few cars and my experiences have not been great in the past. Everyone at Exclusive was very nice and made me feel very comfortable.... I wasn sure if I really wanted to drive 200+ miles to pick up a car just from its pictures but everything was just as it was described and I LOVE my new car. I would recommend these guys to anyone I know and may actually be going back with my mother to get her a new car in the next month or so.