Napleton Clermont Chrysler Jeep Dodge RAM

Was told that I could not pay the advertised price with cash. The only way to pay the adverse price is to financed

Fary Rodriguez was there up dating me including that they were backed up, he was nice to tell me if I would want to to be driven home , but I appreciate it, but I stayed always nice to stay over there. Everybody is very helpful so thank you for everything and very Rodriguez is the one who served me thank you.

They are scam dealership. Had to file with the state’s attorney’s office today. They actually changed the financing and total price of the vehicle for over 10 k. And ignored it and are trying shady practices to get around making it right. Wouldn’t buy anything from them ever and worn anyone to stay away from them

Found a vehicle on the website. Reached out about it and requested a buy sheet. After getting the buy sheet , I threw out my offer. After having to reach back out asking if it was approved. I was told to fill out the credit application. Quickly did that and asked again about my offer. I was told that I was good with the manager and to come on it. I head there, meet another sales person who assisted with viewing and test driving the vehicle. When it came to signing, I was told by Megan the sales manager that no one approved that deal and they won't honor it. I showed the text messages and I was told that I misread them. It was my fault I came here seeking that deal. I said it clearly says I was good with the manager. I was told again, I misread them. I walked away, grab my wife who asked me whats going on. I explain it she tells me that it's xx. Megan jumps out of her chair, yells across the sales floor demanding my wife come say that to her face. My wife who isnt afraid of anyone gladly walks in there, says her peace and leaves. After reading all of the other reviews on here, this seems on par for this place. Megan is very un-professional. My sales person while at the dealership couldn't have been nicer and professional. He wasn't pushy, and was very knowledgeable about warranty questions that I had. Megan's last shot at me was that they weren't losing the sale, I was losing the sale.

Horrible experience!! Went to purchase a used Pacifica with salesman Alvaro. He went to his manager and we agreed on a price. I live over 3 hours away. He told me to set up finance and they would hold the van. I told him I was paying cash and sent him a copy of the certified check and copy of insurance. He would have the van ready for me when I got there. On my way driving up there, I received a call from Alvaro telling me that Mike a manager at the dealership sold the van to somebody else. This dealership cannot be trusted and you should stay away!!

I purchased a brand new 2025 Ram 1500 (0 miles) in August 2024, and since then I have had serious transmission issues. The truck already spent 30 days at the dealer due to transmission problems. After only 4 months, the same transmission and shifting issues returned, so I brought the truck back again. After 7 days, I was told the vehicle was ready, but nothing had changed — the truck still has the same transmission problems and harsh gear shifting. On 12/18/2025, when I went to pick up the vehicle, I spoke with the service advisor Alex Miniet and informed him that the problem was still happening. He went to the truck and told me that “all Ram 1500 trucks are like this,” which is not true. The transmission constantly jerks, jumps, and shifts roughly, which is not normal behavior for a new vehicle. This situation is unacceptable, especially for a truck purchased brand new and still under warranty. I am extremely frustrated with the lack of proper diagnosis and resolution, and with the attempt to dismiss a clear mechanical issue as “normal.”

Took my vehicle in for service. They charged over $950 to replace a wire (wire harness was a plug in type). Then added a 3% charge for putting it on a credit card. I will not go back for any service there.

Very dishonest! I asked about a vehicle listed on their website and made an appointment to come in the next day. They called me in the morning to confirm, and even answered additional questions I had about the vehicle. When I arrived, they told me they sold it last night and it was no longer available. When I became upset and asked why they would call to confirm an appointment for a specific vehicle when they knew they sold it and waste my time, they tried to say “let’s try and talk this out like men” — I left and will never do business with them again. They should be avoided at all cost. Very dishonest dealership.

Found a car I wanted to see. Called dealership spoke to Meagan. She said car was there. Told her I was driving one hour to see car. Drove one hour. When I arrived at the dealership car had been sold earlier in the morning 5 hours before i arrived. Do not trust this dealership. Bait you in and try to switch you to another car. Terrible business practices.

I bought my Jeep brand new in September 2023 with only 5 miles on it, and it’s been nothing but problems since. I've taken it to the dealer six times—only one was a recall. The rest were serious issues like engine leaks, battery failure, and radio problems. Customer service has been just as disappointing. With the exception of a few people in the past I’ve had to constantly chase for updates this time, and they don’t provide a loaner car, this has been very frustrating.Most recently, I dropped it off June 23 expecting it back the next day—now I’m stuck without a vehicle again for another day. I understand if they need to get a part but I would appreciate some communication from the dealer. I’ve owned Toyota, Kia, Mazda, and Nissan before and never had an experience this frustrating. I regret choosing Jeep.