Mercedes-Benz of Wilsonville

Found out after we purchased vehicle that there was no spare key. Asked dealership if they would provide one and they said “no”. It’s going to cost $700 for a spare. They could have told us this so to they could have taken this money off the sales price and done the right thing. Basically paying another $700 on top of the sales price of the car. The reason we went to this car dealership vs. the smaller dealerships was that we assumed we wouldn’t get taken by them, in terms of honesty. We were wrong.

Exceptional customer service. Exceeded our expectations. Loaner car nicer than mine. Helpful, kind, reasonable. No issues. Good location. Highly recommended. Classy, clean, and safe. 5 stars!

Very dedicated people. The process of leaving the car, waiting or taking a loaner is very smooth. The place is spotless. From reception to waiting room to restroom.clearly . Lot of thoughts were put behind it. Making it one of the best, if not the best dealership in oregon

The service was great. Very dedicated and helpful service personnel. But I was shocked that not everyone was not wearing a face mask. Further more, a few of the ones that were wearing masks left their nose exposed. It only takes one person to spread this deadly virus to other people. I am surprised that such a sophisticated dealership as this would be so inconsiderate for other peoples safety.

At the height of Covid in Oregon, the people at the service desks inside were not wearing masks. Despite statewide mask mandate. I was extremely uncomfortable getting my car serviced.

Great experience, Zack is very knowledgeable and gives you all the time you need. The results is we purchased 2 new vehicles. Brian did a great job with our financing.

Great experience from online scheduling to onsite maintenance. Logan kept me informed about the timing and Luke delivered the lube, oil, and filter (plus airbag replacement) with a smile during a torrential downpour

I requested service while I waited, to eliminate a second trip to pick up my car the next day. Thank you. Great job! Much appreciated!

My salesman Perry was prepared and ready to go with getting me into my new Mercedes. It was a great experience and my new car made my day! Thanks Perry for making the day smooth and easy.

The Service Department was excellent. It was very busy when I arrived at 10 AM on a Thursday morning, but I still did not have to wait at all as they had plenty of staff available for speedy service. The process was quick. They got my information, confirmed the services I needed done, and assigned me my loaner vehicle in just a matter of minutes. Shakshi did a great job of keeping me apprised of my vehicle’s status throughout the day and passed along good information regarding my vehicle and his recommendations for it. He was honest and professional and did not make me feel pressured whatsoever as his suggestions for additional service were basic maintenance issues based on mileage and age of my vehicle. I was able to pay remotely before pickup and they had my vehicle washed and ready to retrieve well before the end of the day. Overall great experience.