Reviews
I’m Graces brother.
I’m Graces brother. I came to the repair desk looking for a new ignition key for my ‘68 Corvette. They asked me to go to parts. They don’t have keys for that year - decided to ask about an oil change. The service desk said about an hour wait, but didn’t take that long. The computer system had trouble wit a car this old, but the Rep was very polite , apologetic - great service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We’re glad to hear that you received great service at John Hiester Chevrolet of Fuquay Varina while looking for a key for your ‘68 Corvette and during your oil change. We appreciate your understanding of the computer system and are glad our team was able to assist you promptly. If you need anything else or have further questions, feel free to reach out. We hope to see you again soon! The John Hiester Chevrolet Team
Spent days working out a deal with these guys, an hour
Spent days working out a deal with these guys, an hour after I agreed to a deal and offered to leave a deposit I was told that another salesman sold the truck I had a deal on. Huge waste of time and effort, common tactic with shady dealerships. Been getting the silent treatment since. Also note that this dealership shows discounts on their cars but inflate the price with useless add ons, however this seems to be the norm for Chevy dealerships in the region. If you ever deal with this dealership consider that you’re probably wasting your time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us. We understand your frustration regarding the situation with the truck deal and the lack of communication afterwards. At John Hiester Chevrolet of Fuquay Varina, we strive to provide clear and honest communication to all our customers. Your feedback about our pricing and added options is valuable, and we appreciate you bringing it to our attention. If you would like to discuss this further or if there's anything we can do to assist you, please feel free to reach out. We hope to improve your experience in the future. The John Hiester Chevrolet Team
We’ve always had a great service experience here on our
We’ve always had a great service experience here on our 2018 GMC Yukon XL. Most recently they took care of a battery warranty issue. The battery they installed died after 3 year but had a 55 month warranty. Not only did they give me a new one, but after setting expectation that I would pay for installation, surprised me by honestly revealing installation is also covered. I haven’t bought a vehicle here but would in the future. Car dealership reviews are probably similar restaurant reviews now. Happy people don’t review just keep going back, and unhappy people get a kick out of unfair reviews over the smallest thing. For example, love the car, service is great, but when I stopped by to see if they could check my car because check engine light is on, they said I need to make an appointment! 2 stars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We appreciate your trust in John Hiester Chevrolet of Fuquay Varina for your service needs on your 2018 GMC Yukon XL. We're glad to hear that we resolved the battery warranty issue to your satisfaction and that the installation was taken care of as well. We hope to see you again in the future, and we appreciate your consideration of purchasing a vehicle from us! The John Hiester Chevrolet Team
Very satisfied with everyone at dealership.
Very satisfied with everyone at dealership. Max is very knowledgeable about the vehicle and provided great details. Everyone was extremely respectful and made our purchase an easy one. We would recommend them to anyone shopping for a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience at John Hiester Chevrolet of Fuquay Varina. It’s fantastic to know that Max was able to assist you with his knowledge and that our team made your purchase smooth and easy. We truly appreciate your recommendation and look forward to helping you again in the future! The John Hiester Chevrolet Team
My experience with one of your CPO Suburbans, has not
My experience with one of your CPO Suburbans, has not been good. -Car not detailed at delivery -2weeks after delivery, battery died,-we had to replace -Less than 1K after warranty ran out, needed to replace front struts, no assistance w/ this -Right front running lights burned out, need to replace whole assembly, instead of bulb -radio valve stems quit -front A/C needed 2 fixes -now, rear condensation coil needs replaced. Beware buying used cars from Heiste!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us. We understand that purchasing a CPO Suburban should be a positive experience, and we appreciate your feedback regarding the issues you've faced. At John Hiester Chevrolet of Fuquay Varina, we strive to ensure our vehicles are in excellent condition and our customers are satisfied. We encourage you to reach out to us directly so we can address your concerns and see how we can assist you further. Thank you again for your feedback. The John Hiester Chevrolet Team
A very good experience.
A very good experience. In and out in a hair over 1 hour from appointment time. Would highly recommend their service department
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear you had a very good experience with our service department at John Hiester Chevrolet of Fuquay Varina. We appreciate your recommendation and look forward to assisting you again in the future! The John Hiester Chevrolet Team
Excellent buying experience with a local family owned
Excellent buying experience with a local family owned business. Chase and Gabriel were awesome to work with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Jodi! We're thrilled to hear about your excellent buying experience at John Hiester Chevrolet of Fuquay Varina. It's great to know that Chase and Gabriel provided outstanding service. We appreciate your support for our local family-owned business and look forward to seeing you again soon! The John Hiester Chevrolet Team
TRUCK IN SEVERAL TIMES TO SERVICE AND ALWAYS COMES BACK
TRUCK IN SEVERAL TIMES TO SERVICE AND ALWAYS COMES BACK WITH A DIFFERENT ISSUE. I DO NOT RECOMMEND THE MECHANICS THERE TOO MANY ISSUES AND ALWAYS LEAVE SOMETHING WRONG THEY DID TIRE ROTATION AND 3 OF MY LUG NUTS FELL OFF CALLED THEM AND ALL THEY SAID WAS SORRY DID NOT EVEN FEEL LIKE THEY GIVE A FLYING **** IF THEY WOULD OF LEFT ALL THE NUT LOOSE I COULD HAVE BEEN KILLED THIS IS UNACCEPTABLE ALSO THE OIL HAS ALWAYS BEEN SERVICED THERE SINCE I BOUGHT IT AND I ALWAYS HAVE HAD ISSUES WHEN THEY SERVICE IT I ALSO HAVE ANOTHER VEHICLE THEY SERVICED BEFORE A TRIP AND HALF WAY ON MY TRIP VEHICLE SHUT OFF IN THE MIDDLE OF THE HIGHWAY THEY HAD NOT PUT A CABLE BACK ALL THE WAY AND JUST LEFT IT THERE ALMOST OFF AND WITH ALL THE MOVEMENT FROM THE ROAD IT FINALLY CAME LOOSE CAUSING VEHICLE TO SHUT OFF I CAN GO ON AND ON. IT HAS BEEN A REAL HASSLE I DONT KNOW WHAT TYPE OF MECHANICS THEY HAVE THERE BUT NOT FOLLOWING PROCESS THEY SHOULD HAVE A CHECKLIST IN PLACE WHEN THEY DO TIRE ROTATIONS AND OIL CHANGES. NOW I AM HERE MY ENGINE IS MESSED UP BECUASE THEY NEGLECTED TO FIX THE ISSUE THE RIGHT WAY AND NOW THEY WILL NOT HELP ME IN ANY WAY. SO MUCH FOR THE ENGINE GUARANTEE THAT THEY PROMISE.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us. We understand your frustration and the importance of proper service on your vehicles. At John Hiester Chevrolet of Fuquay Varina, we strive to maintain high standards and appreciate your feedback, as it helps us improve. We encourage you to reach out directly to discuss your concerns in detail so we can address them appropriately. Please contact us at your earliest convenience so we can work towards a resolution. Your safety and satisfaction are our priorities. The John Hiester Chevrolet Team
Always had great service when needed!
Always had great service when needed! Staff is very friendly and accommodating! Great location which is near our subdivision. Would recommend them to anyone!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you've had great service at John Hiester Chevrolet of Fuquay Varina and that our friendly staff made a positive impression. We're glad our location is convenient for you and truly appreciate your recommendation. We look forward to serving you again in the future! The John Hiester Chevrolet Team
The employee was helpful.
The employee was helpful. Excellent service. I would recommend family and friends I would come back at all time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We appreciate your kind words about our helpful staff and excellent service at John Hiester Chevrolet of Fuquay Varina. We look forward to welcoming you back and are grateful for your recommendation to family and friends. Safe travels, and see you next time! The John Hiester Chevrolet Team