Reviews
Great Customer Service at Hiester Chevrolet
I'm changing my dealership after 18 years from Hendrick Cary to John Hiester. Howard Moore at Hiester Fuquay-Varine did a great job finding and delivering a very specific 2015 Tahoe LT for my wife, and the entire staff at Hiester Chevrolet gave me great customer service from the minute I walked in the door.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review, Michael. It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. If you have any further needs, do not hesitate to come back in for a visit. Take care and happy driving. Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
What an awesome team!
What an awesome car buying experience! Everyone on the entire team was extremely friendly and helpful. I never felt pressured. I would definitely recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the time it took for you to write this review, Angela. We believe in friendly and helpful customer service and I am glad that our team made such a great impression on you. Please continue to visit us whenever you have questions, and we will continue to provide great service. Regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Cruze on down to Heister! Super Nice!
Excellent! Extremely polite staff, and this was my daughters first experience buying her first new car. Howard our sales consultant ROCKS!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wilmer, thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with Howard was so positive. I hope you enjoy your new purchase. If you have any further needs, please come back to see us. We look forward to seeing you again. Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Excellence in all areas.
Everything from sales to service has been seamless. Every person I have met has been eager to ensure that my questions are answered, my needs are met and that my experience is the best said it can be. This is a testament to a commitment to excellence. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jason, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. We are happy to hear that we were able to serve you and demonstrate how we do business here. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Excellent Service
Even though my car is 2006 Impala, the service was great, every detail I requested was checked, your staff were excellent, You must be proud to have such dedicated workers. Sincerely Betty Sluss
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Betty. We are completely dedicated to providing top-quality service, and we are ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At John Hiester Chevrolet, we value our customers, and we look forward to seeing you on your next visit. Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Excellent Service
I felt like the service people at the dealership went above and beyond. I was impressed how they handled the service requirement in cooperation with Carmax to fix the car with GM parts
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ted, thank you for writing this fantastic review and giving our dealership such an excellent star-rating. It is great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Best Experience Buying a car
This is the second car I bought off of Fernando since March. 1st one was 2010 Camaro and the 2nd was for my wife a 2015 Equinox. We just moved to NC and will definitely be purchasing our cars from John Heister Chevrolet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Norman, thank you for writing about your visit with us, and congratulations on your new Chevy Equinox! Our team will be thrilled to hear how their great customer service has produced another satisfied customer. Thank you for continually choosing us for your automotive needs. The John Hiester Chevrolet Team
Pleasurable time.
The experience couldn't have been better from service at the door to leaving with a thank you note and mint! Servicing time much improved, and everyone had a "hi" and smile. The trip was a pleasure (except for the bill, but I'm sure most people agree that always hurts for a little while.)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, it is very kind of you to write us such a nice review. We aim to satisfy every guest that comes in the door, and the fact that we did that is really great to hear. Please come visit us if you need anything else, be it service or sales. The John Hiester Chevrolet Team
In and out quickly
It's never good when it costs you money, work was done in a good amount of time and cost less than originally quoted. This is only the 2nd Summer I've had this car, since I bought it with 28,000 miles on it but still new in 2013 the warranty was out and was not happy about the serpentine belt having to be replaced already. The purpose to buying a new car was to not have to put any money into it for 3-4 years. I've already had to replace all 4 tires too so the next new car I will put more thought into.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lorene, we would like to thank you for sharing your experience. Our customers are our greatest asset, and we value your business. Your comments will be reviewed with our team, and please do not hesitate to contact us if you would like to discuss your comments in greater detail. Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Easy Quick & Fair
Howard Moore was fantastic with this transaction. He made us aware of all the incentives that were being offered in detail. He treated us fairly and went out of his way to make the purchase quick and easy. He was knowledgeable about the car's features and was great in getting the car in top shape before we drove it off the lot, by having it cleaned, a few areas buffed out and a full tank of gas. We will definitely go back to John Hiester and Howard Moore when we are ready to buy another car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Debra, thank you for your kind words. I am glad Howard was able to show you what John Hiester Chevrolet strives to deliver. We take customer service very seriously, and your review lets us know that we are doing a good job. If you have questions or concerns regarding your vehicle, do not hesitate to let us know. Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com