Reviews
The customer service was top-notch, and they went above
The customer service was top-notch, and they went above and beyond to ensure I was very satisfied with my visit. Highly recommend!"
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear you had a great experience! Thank you for recommending Van Nuys Chrysler Dodge Jeep Ram!
Outstanding customer service, polite and very friendly.
Outstanding customer service, polite and very friendly. Made me feel welcomed and very open to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for your recommendation and five-star review of the team here at Van Nuys Chrysler Dodge Jeep Ram!
Everyone I dealt with was courteous and respectful I
Everyone I dealt with was courteous and respectful I would recommend this dealership without reservation
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the terrific review and for recommending our team at Van Nuys Chrysler Dodge Jeep Ram!
I did the transaction on the fifth.
I did the transaction on the fifth. I finally got it done and shipped 19 days later. and I paid it in full. I108’ooo
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to hear about the delay in your transaction. We strive for timely service, and it's disappointing that we didn't meet expectations this time. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
THANK YOU LEO FOR MAKING MY DREAMS TRUE 100% recommend!
THANK YOU LEO FOR MAKING MY DREAMS TRUE 100% recommend! Second time buying a car from this dealership amazing experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Leo and the Van Nuys Chrysler Dodge Jeep Ram team made your car-buying experience amazing once again! Thank you for recommending us, and enjoy your new ride!
Worst service I have ever experienced at a car
Worst service I have ever experienced at a car dealership. We called ahead to see a specific car that was on the website. It was in service and never shown to us. We should have walked away at that point. We came back the next day to see a 2025 which they were happy to sell us. The brought it from their storage lot, dirty. I still didn’t say anything or walk away. I will never purchase from this dealer and will never recommend it to anyone. Terrible service
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm sorry to hear about your experience with us. It sounds like we fell short in providing the level of service you expected, and I apologize for any inconvenience caused. We value feedback like yours as it helps us improve our processes. If you'd be open to discussing this further, please reach out at your convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
Perfect and accommodating in every way.
Perfect and accommodating in every way. They’re kind, thorough pros, through and through! The best in the SFV.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael, thank you for the glowing review! We're delighted to hear that our team at Van Nuys Chrysler Dodge Jeep Ram provided such a perfect and accommodating experience. We appreciate your support and look forward to serving you in the future!
Amazing work by Payman and the entire service team.
Amazing work by Payman and the entire service team. Highly recommend. Will definitely come back again for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the high praise! We're delighted to hear that Payman and our service team at Van Nuys Chrysler Dodge Jeep Ram impressed you. We look forward to welcoming you back for future services!
Bunch of scammers and thief’s, they took almost 3 months
Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's concerning to hear about your experience, and I apologize for any frustration caused by the delay in payment and issues with your trade-in. We strive for transparency and integrity, so this feedback is taken seriously. I'm glad Erick was able to assist you; however, I'd like to address these concerns further if you're willing. Please feel free to reach out at your convenience. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255
I wouldn't recommend this dodge dealership, they lie
I wouldn't recommend this dodge dealership, they lie about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rentals, bad place.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience with our dealership. We strive for transparency in our sales and efficient service, so it's concerning to learn that we fell short. We'd like the opportunity to address these issues directly and make things right if possible. Please feel free to reach out at your convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893