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Sales Manager
(10 reviews)

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Reviews

Outstanding customer service, polite and very friendly.

Outstanding customer service, polite and very friendly. Made me feel welcomed and very open to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are grateful for your recommendation and five-star review of the team here at Van Nuys Chrysler Dodge Jeep Ram!

Everyone I dealt with was courteous and respectful I

Everyone I dealt with was courteous and respectful I would recommend this dealership without reservation

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the terrific review and for recommending our team at Van Nuys Chrysler Dodge Jeep Ram!

I did the transaction on the fifth.

I did the transaction on the fifth. I finally got it done and shipped 19 days later. and I paid it in full. I108’ooo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about the delay in your transaction. We strive for timely service, and it's disappointing that we didn't meet expectations this time. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

Perfect and accommodating in every way.

Perfect and accommodating in every way. They’re kind, thorough pros, through and through! The best in the SFV.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Michael, thank you for the glowing review! We're delighted to hear that our team at Van Nuys Chrysler Dodge Jeep Ram provided such a perfect and accommodating experience. We appreciate your support and look forward to serving you in the future!

The Service was very good pleasant and fast Thank you

The Service was very good pleasant and fast Thank you I had good experience from the staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing Van Nuys Chrysler Dodge Jeep Ram!

I wouldn't recommend this dodge dealership, they lie

I wouldn't recommend this dodge dealership, they lie about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rentals, bad place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your experience with our dealership. We strive for transparency in our sales and efficient service, so it's concerning to learn that we fell short. We'd like the opportunity to address these issues directly and make things right if possible. Please feel free to reach out at your convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

Love this dealership.

Love this dealership. Many good experiences with sales, parts, and Mr. Benny in the service department is my go to for all my Ram trucks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that Benny and the team at Van Nuys Chrysler Dodge Jeep Ram have consistently provided you with great experiences! We appreciate your support and look forward to serving all your Ram truck needs in the future.

I literally bought my 2023 audi e-tron from this

I literally bought my 2023 audi e-tron from this unprofessional company and they sold me a vehicle with a plug in the tire, inspection light on, 3 recalls on the vehicle and my brake malfunction on the freeway. I give these people scam of the year. No one calls me back. They constantly send me to voicemail. I have yet to speak with a professional that does their job. Jonathan Schwartz the General Manager is never ever there. He has these delinquents running the show without him. Very unprofessional. BEWARE. DONT BUY NOTHING FROM THEM!!! NOTHING!!! THEY ALMOST KILLED ME AND NOT RETURNING NONE OF MY CALLS

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Gail, this feedback is quite concerning to receive, and we apologize for the issues you've encountered. This is not the level of communicative, accommodating service we strive for, and we want to address these concerns promptly to ensure you feel confident and safe in your vehicle. Our team will be in touch as soon as possible. Thank you for your patience and understanding.

This is the worst service provider in the industry.

This is the worst service provider in the industry. The level of arrogance at this place is shocking! I will NEVER work with these a...holes again. They are never helpful and rip you off at every step of the process from buying the car to servicing it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's disappointing to hear about your experience, and I apologize for any frustration you encountered. We strive to provide helpful and respectful service at every step, so this feedback is concerning. If you're open to discussing the details further, please reach out directly so we can address these issues properly. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

RW VNCDJR is the worst dealer in America!

RW VNCDJR is the worst dealer in America! I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits. I was sent by CDJR Corp. to the CDRJ Simi Valley dealership to finally get a real evaluation of the problems & defects. The Simi Valley CDJR techs took the vehicle for a real-world test drive and realized the vehicle was unsafe. Despit this CDJR Corp. still refused to return my funds and take the vehicle back. Two and a half years later, they settled and took back the vehicle and paid a settlement that was over 3 times what I origianlly paid RW VN CDJR. Don't buy from Russel Westbrook's VN CDJR! Go buy an Electric car from Honda, Lucid or Polestar instead.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

David, it's concerning to hear about your experience and the challenges you faced. We strive for customer satisfaction and apologize if we fell short in this instance. If there's anything further you'd like to discuss or any questions you have, please feel free to reach out. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

Consumer response

Hello Jonathan, RW VN CDJR is only concernd now that a settlement to avoid a major loss in court was tendered, literally on the courthouse steps. No attempt was ever made by RW VN CDJR to dismiss service workers who bold faced lied; about performing a serious test drive to determine the very real and dangerous problems easliy identified by the Simi Valley CDJR dealership techs and service reps (who were top notch and honest unlike RW VN CDRS's). No attempt was ever made to take back the vehicle and return my funds (despite complaints over a 2-year period). No contact from any Manager within the dealership was ever extended to my person, despite my many contacts with RW VN CDJR. No attempt to compensate me directly for my loses from RW VN CDJR, who instead chose to hid behind a litaney of denials and obfuscation. Until I am compensated directly by Russel Westbrook & VN CDJR persoanlly for some tens of thousands of dollars, for an accident involving this RW VN CDJR lemon, which only after a lawsuit that lasted over 2 years, was I absolved as the responsible party, due to multiple manufacturer defects and RW VN CDJR's inability to detect them and correct them despite numerous attempts, hence the $159,000 dollar settlement by CDJR Corp (FAC). If I was you Jonathan, I would come up with a 5 figure number to offer the abused and neglected party, however that would require Russell Westbrook himself and the VN CDJR dealership behaving like "Old Time" Americans and doing the right thing and making a seperate settlement offer to myself. I am not holding my breath, that any such renumeration will be forthcoming from Russell Westbrook or the dealership that carries his name. Until I am financailly compensated directly by RW VN CDJR, I will continue to use the internet as a bullhorn to stay away from all CDJR products & RW VN CDJR. In a word, this is how Russell Westbrook and VN CDJR treat returning clients (this Jeep Grand Cherokee was the 2nd $50K vehicle I purchased from the dealership within 4 years). That word is "Sucks!" Standing by for a cash offer from RW VN CDJR to make this right, or you can expect more of these "Reviews" of your crooked dealership. Go buy an Electric Vehicle from a manufacturer who actually cares about their clients and the enviroment. David Citrone U.S. Army & Desert Storm Veteran