Premier Nissan

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
213 lifetime reviews.

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  • 1.0 out of 5
    March 28, 2021

    I drove my friend there to pick up a vehicle that he purchased over the phone. We got there to pick up the vehicle and it was not there. It was very frustrating... since we drove from Baton Rouge. I will never visit Premier Nissan Metairie, I wish the local fire department could safety do a control burn on that place and burn it to the ground.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi there, I would like to get some more details about your experience with us. Please reach out to me at (504) 620-2593 when you can so we can address... this situation directly. Thank you and have a great day. Janna Patterson Customer Service Manager

  • 5.0 out of 5
    April 24, 2020

    Mr Gaylin Smith And Ms Tyra Brown Were very helpful I would recommend anyone to them . ... . . . . . . . .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • May 10, 2017

    I give a good score because the quality of service is fine

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 9, 2020

    I’m pleased with the service I receive at Premier Nissan. I would like to congratulate Mr. James Buonantuono for such an excellent job. He has such a beautiful... personality. Thank you James, and may God continue to bless you! GOOD WORK SPEAKS FOR ITSELF

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Premier Nissan Of Met...airie!

  • 5.0 out of 5
    March 9, 2020

    Service was smooth and didn’t take too long. Kenny took great care of me. All went well on that end. Just have two negatives. The waiting room floor had... popcorn all over it and the e cashier wasn’t very helpful in retrieving a promotional coupon that was sent to me via email that could not find but thought she could help since it came from premier. Thought that was odd because the promotional email with coupon is what made me want to make the appointment. So the marketing portion worked until the cashier wouldn’t help

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us!

  • 5.0 out of 5
    March 6, 2020

    Me Clause was very professional, and finally changed my name to my name instead of my son, this maybe the fasted I’ve ever gotten out of there

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Debbie Chisholm, we are very happy to have provided you with such a positive experience!

  • 5.0 out of 5
    March 4, 2020

    We went looking for a particular vehicle from their website. When we got here that vehicle was no where to be found. There was nothing else that caught... our interest so we left only to get a call back within an hour that another vehicle had came in from lease so we went back and looked at it. We test drove it and fell in love with it. Paid for it, only to be told later that Nissan came pick up the vehicle with no explanation. Mr. Gaylin Smith never gave up. He found another vehicle that nearly matched the previous. We waited a few days for it to come in, went over there and test drove it. My wife loved it and we bought it. It took a little longer than we expected but it was worth the wait. Thanks Mr. Smith.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Michael Callais, we are so happy to read such a great review about Premier Nissan Of Metairie!

  • 4.0 out of 5
    January 3, 2020

    They got back to me in record time! They were very nice and asked lots of questions help with all my questions. They are trying what they can to get us... in a ride !

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questi...ons, please reach out!

  • 1.0 out of 5
    December 30, 2019

    Service advisor committed to call and provide an update/estimate for when vehicle would be ready. Service advisor never called. Had to call in 5 times... to reach my service advisor and he had no status information. Kept being transferred around and put on hold when attempting to reach SA. Call was dropped on two separate occasions. Asked to speak with the Service Manager twice. Was told the Service Manager was unavailable. Left message and he never returned my call. Was promised the car on 3 different days and still car is not ready. Was told they ordered wrong part the first day. Told the wrong part arrived again on second day. Told it would only take 4 hours to complete the repair on third day, but as of the end of the day they had not gotten around to working on the car. This is the second time I brought the car into the dealership for warranty repairs....the same repairs that were not properly done the first time...several months earlier. Hated the thought of having to go back to this dealership, but had to because warranty was about to expire. Would be happy to talk with dealership management if they care. Just can't reach them. This is no way to run a business. Their new car prices are good when they have a sale. Stay clear of this dealership if you need repairs.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mike, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact ou...r service manager Ron Williams at 504-455-5800 ext 232 to further discuss.

  • 5.0 out of 5
    December 12, 2019

    Great experience, service manager was clear, concise, and courteous. Understood what my daughter and I needed and the job was done in a timely manner.... Don’t think a car wash was done, inside nor outside was cleaned.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questi...ons, please reach out!

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