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Lexus of New Orleans

(1,036 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 8:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2023 state dealer award
View 13 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,036 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of New Orleans from DealerRater.

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No buyer's remorse thanks to Adam Quresh

I just purchased a GS 350 from this dealership it was my first lexus but it wont be the last. Adam Qureshi was as very knowledgeable he knew everything about each and every lexus there. He provided me with great deal of knowledge that helped keep me mind at ease. I was never pressured to make any purchase but I made the purchase after I gained all the knowledge about the GS. And the process was made so easy by his great customer service. You can ask him any question about a lexus I assure you he will have the knowledge of it. If you dont want buyer's remorse go see Adam Qureshi at lexus of New orleans

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We appreciate your feedback! It is wonderful to hear that Adam provided you with 5 star customer service during your purchase. We will be sure to share your kind words with him and the rest of the team. Enjoy your new GS 350!

Great experience with Gladys Pineda!!! I recommend!!!

I had such an amazing and pleasant experience with Gladys Pineda! She was very knowledgeable with the features of the vehicle and answered all my questions, gotta give two thumbs up and infinity stars to Gladys!! I purchased a 2019 RX 350 and loving it! I highly recommend Gladys Pineda!! Will definitely come back if we were to buy again!! Love the staff as well!! Very friendly!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

It is great to hear that Gladys provided you with excellent customer service during your purchase. We will be sure to share your compliments with her and the rest of the team. We look forward to working with you again in the future and hope that you enjoy your 2019 RX 350!

Thank you, Brandon

Brandon Goines was helpful from the first time we talked to him on the phone. He was very knowledgeable about the car we were interested in and answered our questions with confidence. There was no hard-selling and he was fast and easy to work with throughout the process. We are so glad to have had such a professional as our salesperson. Michelle made the purchasing process painless. She was very friendly and skilled in customer service. We are enjoying our RX 350 purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Yolande, it is great to hear that Brandon, Michelle, and the rest of the team provided you with excellent customer service during your purchase. We will be sure to pass along your high praise to the entire staff. We hope you enjoy your RX 350!

Ms Brock

I had the pleasure of dealing with the best salesman ever. Thanks Jonatan Rodriguez! You’re the best! You have my business for life. I’m happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your feedback! It is great to hear that Jonatan provided you with 5 star customer service during your purchase. We will be sure to pass along your kind words to him and the rest of the team. Enjoy your new ride!

Best Experience EVER

Worked with Jonatan Rodríguez for my recent car purchase and it was the best car buying experience. I’m highly recommending him to anyone looking for a Lexus. Lexus of New Orleans has my business forever. Thanks Jonathan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear that Jonatan provided you with 5 star customer service during your purchase. We will be sure to pass along your kind words and let him know that his assistance is appreciated. We look forward to working with you again in the future. Enjoy the ride!

Auditor

I recently (December 2018) purchased a RX350 from Gladys Pineda and could not be more satisfied. Gladys was very knowledgeable and great to deal with. I would recommended both Gladys and Lexus of New Orleans to anyone interested in purchasing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your feedback. It is great to hear that Gladys and the team provided you with excellent customer service during your purchase. We will be sure to let the entire staff know that their assistance is appreciated. Enjoy the ride!

Juanita Cureau

Jonathan was our salesman, he was very professional but made us feel very welcomed and relaxed. Would highly recommend him. Thank you Jonathan. I love my Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Juanita, it is wonderful to hear that Jonatan provided you with 5 star customer service during your purchase. We will be sure to pass along your high praise to him and the rest of the team. Enjoy your new Lexus!

Awesome Experience!

I bought my wife a new car and worked with Jonatan. Will definitely come back and would highly recommend him and Lexus of New Orleans!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad to hear that Jonatan provided you and your wife with 5 star customer service during your purchase. We will be sure to let him know that his assistance is appreciated. Enjoy the ride!

First time visit and went home with one...........

Great experience! Jonathan Rodriguez was excellent! He made my purchase smooth and easy. He was also very patient with me on the process answering the many questions asked to the best of his ability.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your feedback, Maria! It is great to hear that Jonatan provided you with excellent customer service during your visit. We will be sure to share you compliments with him and the rest of the staff. Enjoy the ride!

Happy Jeep SRT owner

Very pleased with my experience. Jonatan was patient and worked with me on my prepurchase inspection. He got me to a good price in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the feedback, Rusty! It is great to hear that Jonatan provided you with excellent customer service during your purchase. We will be sure to share your compliments with him and the rest of the team. Enjoy the ride!