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Lexus of New Orleans

(1,036 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 8:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2023 state dealer award
View 13 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,036 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of New Orleans from DealerRater.

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Beyond Excellent buying experience!! ..

It all started with some hesitation and many doubts- Based on a large number of prior dealings with dealerships before- Besides my personal buying experiences in the past (some not really good) , part of my work responsibilities require that I constantly have to deal with (mostly local) dealerships . I manage property and high end Residential, often involves dealing with Land Rover, Mercedes , Ferrari , Audi, BMW , Toyota and of course Lexus- In my experience I have always encountered a mix of both really arrogant unprofessional service/sales personnel and some nice service/sales people.. But never have I encountered someone with the integrity/true professionalism of Jonatan Rodriguez at Lexus of New Orleans. Negotiating/Buying a car from Chicago over the phone/email could be doubtful at best, Jonatan is good at communicating but above all, and I say this with gratitude ?He is HONEST?. Which is truly a rarity on most sale departments now days. He listened to my concerns and requests - we found common ground- and he delivered in every way. When I arrived the LX570 was ready as promised/ detailed and best of all , no surprises- For a truly Profesional, Honest buying experience and a great deal give Jonatan Rodriguez a call at Lexus of New Orleans. Chris A. chicago

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Chris, we are so glad to hear that Jonatan provided you with outstanding customer service during your long-distance purchasing experience. We will be sure to share your high praise with him and the rest of our team. We hope the LX 570 fits all of your needs and that you enjoy the ride!

Geoffrey P. Clement

I brought my vehicle in for some warranty work and was pleasantly surprised with the overall service that I received. My consultant, Glenn Robichaux, was on top of everything related to my service. I received phone calls from him giving me the status of my repairs and a time frame when my vehicle would be ready. I would certainly bring my vehicle back to Lexus New Orleans if additional work is required on my vehicle. I was very impressed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Geoffrey, we are so pleased to hear that Glenn and our service team provided you with great customer service during your visit with us. We will be sure to pass along your compliments to them and we look forward to working with you again in the future. Enjoy the ride!

Had a tire problem (nail in tire cause loss of pressure)

My Lexus RX 350 had a flat. We could not remove the tire to fix it because another tire dealer put wheel locks on my tires but failed to supply the key.. This was not the Lexus dealer's problem but in spite of that, Sean Maloney fixed tire and obtained a new lock key. Now that is above and beyond! Thank you Sean and merry Christmas. Buddy Morris

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Buddy, we are so happy to hear that Sean provided you with excellent customer service during your visit with us. We will be sure to let him and the team know that their assistance is appreciated. Thanks for the great feedback!

Great buying experience

Lexus of New Orleans and Jonatan provided a great buying experience. We are very happy with our car and Jonatan made sure the process went smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Suzanne, it is great to hear that Jonatan provided you with a great buying experience during your visit with us. We will be sure to share your high praise with him and the rest of the team and hope you enjoy your new car!

November to remember Indeed!!

is an excellent salesman! He is thoughtful, thorough and efficient! He made the entire experience seamless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so glad to hear that our team provided you with excellent customer service during your visit with us. We will be sure to pass along your compliments to the team. Enjoy your new ride!

Lexus New Orleans

We had a great experience buying our used Mazda cx9 at Lexus of New Orleans. Our salesperson, Jonatan was very helpful and flexible working with us. We met with him on a Wednesday and then met him again on Saturday to close the deal, not once did he pressure us or make us feel uncomfortable. When shopping for another vehicle on the future we will definitely check out lexus of New Orleans and ask for Jonatan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Katelin, we are so happy to hear that Jonatan provided you with great customer service during your shopping and purchasing experiences. We will be sure to pass along your kind words to him and the rest of the team. We appreciate your feedback and look forward to working with you again in the future. Enjoy the ride!

Personal Service

I usually dread walking into a car dealership, but looked forward to returning to Lexus of New Orleans. I had first met Jonatan Rodriguez when I visited the dealership a few months prior to my purchase just to get an idea of what I wanted to do when I was ready for my next car. He was very down to earth and didn?t pressure me to make a decision that day, but discussed options with me and left me feeling comfortable to return when I was ready. When I did decide on an RX 350, Jonatan made the process very smooth. He answered all of my questions and walked me through the options so that I could knowledgeably choose what was best for my situation. I will definitely recommend him and Lexus of New Orleans to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is great to hear that Jonatan provided you with great service during your shopping visit and again during your purchase. We will be sure to let him and the rest of the team know that their assistance is appreciated. We appreciate your feedback and hope that you enjoy your new RX 350, Robin!

Great service!

Jonatan Rodriguez the sales person was wonderful to work with. I appreciated his honesty and his dedication to helping me reach an affordable deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy to hear that Jonatan was able to help you find the vehicle that was the perfect fit for you. We appreciate your feedback and will be sure to pass along your kind words to Jonatan and the rest of the team. Enjoy your new ride!

Lexus of New Orleans was fantastic

Lexus of New Orleans was fantastic! Special thanks to the great salesman Jonatan Rodriguez for for going above and beyond and all of your help, we will definitely be going back there when looking for another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Drew, we are so glad that Jonatan was able to help you find the vehicle that was the right fit for you. We will be sure to pass along your compliments to him and the rest of the team. We look forward to working with you again in the future!

Lexus New Orleans and Jonathan Rodriquez the best!

Jonathan Rodriquez was my salesperson and he was fabulous!! My buying experience was painless and he was there every step of the way with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kim, it is great to hear that Jonatan provided you with great service during your visit with us. We appreciate your feedback and will be sure to pass along your high praise to him and the rest of the team. Enjoy your new ride!