Reviews
The service Department on 9-7-23 , very unprofessional.
The service Department on 9-7-23 , very unprofessional., I purchased a tire warranty when I purchased my car from a different Toyota, and I was told that Bohn Toyota could not honor that warranty. And wrote on the paper work for me to sign , I told her that I was not signing anything that was written on . Because that was not a part of the agreement written Toyota. And she told me if I wanted the tire replaced , I had to pay for it before she order the tire. But I have a tire warranty That I purchased on a 2021 Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the inconvenience you experienced with our service department. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Martin Bonura General Manager mbonura@bohnzone.com
The service dept from Bohn Brothers Toyota, still allows that same service writer to treat the customer poorly. Jennifer Temple. Went back in for service on my other vehicle. An oil change and again, and I waited 3hour. And all the service manager could say is she came in to help them out, So my question to him was how. If she is getting paid. And he was going to give me a free oil change. I didn’t go in for free service. I went in for quality service and to be treated as a customer wanted to be treated. And Bohn Toyota of Harvey La. Did not call me for their Poor customer service. Both times.
Jennifer Temple is Bohn Brother Toyota service writer. Horrible.
Assistant Coordinator
Great experience! My service person took time with me and explained everything about my repairs on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Greats customer survive!!
It?s was great, Mr.Phil made it easy and was flexible. Only thing was the car I purchased had no coolant in it and they worried me until I found why the engine was over heating, after than the car is amazing catches every ones eyes!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new vehicle! We are thrilled that Phil provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!
Service Dept.
Service Dept. Always tries to accommodate non-appointment type emergencies. Got me in and out quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We were pleased to hear that we could provide a quick and exceptional service. It was a pleasure to assist you and we appreciate your business. Thank you for the Five Stars!!
Very professional.
Very professional. She took care of my needs. I was also well informed of my car’s issues
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to have provided you with a professional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
I called when they were open 730 and was told they could
I called when they were open 730 and was told they could not handle a tire repair. They were overbooked.. number one rule in business never turn customers away......
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Customer
Tyler, my service tech, was superior! Very nice & attentive. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled that Tyler provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!
Routine maintenance
I had my vehicle in for routine maintenance and the job was done in about an hour.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great Experience
Service was quick and friendly. The waiting area was clean and comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the Five-Star review and for choosing Bohn Toyota. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.
Unsatisfied customer
All I needed was to get my tire fixed or changed after 2 1/2 hrs didn't get nothing done and came home with a donut on my car. Come back tomorrow maybe we can get info we need from the Lady for your safeguard service contract. I didn't have a problem contacting them I don't know why they were having a problem. Also it was stated that bcuz I bought my car in MS the treatment . Shouldn't be bcuz I contacted y'all 1st never got a conversation about it. I knew exactly what I wanted and I wasn't even trying to Dickerson with the price. I get I didn't come across as a serious buyer who knows. I even mentioned that I had a pre-approval. Sent me some forms and said I needed a $1000 deposit. That was fi e but can we at least have a conversation. No follow-up. I guess y'all didn't need the sale.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase