Reviews
Love these guys!!!!
I have bought two vehicles from JT Kia of Columbia in the last 5 years and each time I have been greatly satisfied. They also service both of my vehicles and their customer service has always been great. They greet me by name and are always friendly. They have no problem explaining in detail if I have any questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First Time Car Buyer
This is a great place to shop. The dealer I worked with helped me find the car that fit me. I'm loving the Kia Optima. JT is the best place to shop!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Happy happy happy
I bought the soul and I'm very happy with the car. There were no pushy salesmen , unlike other dealerships. Service department treats you like family and gets your needs done in a timely fashion. I would recommend anyone ,looking for a new car, to give JT's Kia a chance. Lookingforward to doing business with them in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My car is a pre-owned Dodge
I could not have my service done at the Kia dealership even though I purchased my vehicle at the Kia dealership. I had to take mine to the Dodge dealership.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience —
- Does not recommend this dealer
- Shopped for a used car
GREAT SERVICE
I truly enjoyed my buying experience with JT's. All the employees are friendly and work hard to help their customers. I look forward to many more years as a JT's customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not as it seems
The sales personnel were not 100% truthful. When buying a new car from them you must know the wright questions to ask, just like buying a used car. You should not have to ask these questions on a new car. You only find out when you take the car in for service on the second or third time. One Kia dealership is not bound to the same standers as the other. They have no respect for the buyer after they get your money.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Angelene, I want to apologize for your recent experience with us. It sounds like there were some miscommunication issues, and I am sorry that you had to experience this. To understand the situation, I would like to speak with you directly on this matter. Would you be able to give me a call at the dealership and ask for Jeff? I would be happy to talk with you and make sure I am able to find some sort of resolution for you with this issue. Again, I am sorry and I hope to speak with you soon. 888-290-2017 Thank you, Jeff Serio, General Manager
Last Minute Repair
I called JT Kia at the last minute for a valve cover gasket repair and was told they would try to work me in the next day. I took my car in the next day around 10:00AM. The dealer called me around 12:00PM to pickup my car. I was very happy due to my car was leaking a lot of oil.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good Experience
Received notification it was time for service on my 2014 Kia Forte. Was very comfortable as I waited in the lounge. Did not take long before the technician returned to share possible concerns, nothing major, just some suggested preventive maintenance. It was a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great
Visited for my first service appointment. It was a great experience. The representative was friendly and my car was cleaned and ready to go in a reasonable amount of time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First impressions aren't everything
The day I bought the car my friends and I were impressed with JTs. Now, since my purchase I am supposed to receive an incentive check and it is like JTs doesn't know me. I was told by the salesperson that the check takes about two weeks; well, that was a month ago. I have left three messages for my salesman and have NOT received one call back. I left a message for the finance person and have NOT received a call back.I call the main number and I get routed all over the place, yesterday it was to the title department. I told JTs when I made the deal that I needed that check to pay off bills or I couldn't do it. Now after a month the bills are coming in and I have no check; JTs has left me hanging, and they won't even return my call!!! I am totally disappointed!!!!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for reaching out to us, and I'm glad we were able to resolve this situation for you. Again, I apologize for the inconveniences and hassles you went through, but I hope you will consider us again for future services. Thank you, Jeff Serio, General Manager