Reviews
Great customer service
I had the best customer service than from any other dealer I had been to. The staff were all great and very attentive to my needs.I had been to another Kia dealership and was treated very rudely. I'm glad that I came to JT's and got exactly what I wanted. Thanks JT's
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We feel honored that you took the time in sharing your impression about our dealership and team with us and many other potential customers. Our highest mission is ensuring complete satisfaction and to create a deal that is wonderful. With this, it is always important to have close contact with our customers. We enjoy learning about their preferences as our mission of obtaining customer satisfaction is goal we take pride in keeping per future achievements. We wish you all the best and hope to welcome you back again.
Horrible experience, slow, inept
I purchased a used charger from them and it was by far my worst buying experience ever. The Salesman was more focused on trying to help multiple people at one time than he was at focusing on my sale. What should have taken 1 hour to close everything spent over an hour. He also could not comprehend the terms of my already approved loan through my bank and gave the wrong information to their finance officer to where I had to reexplain the loan myself. The car had some minor things that needed to be repaired and I was given a timeline, I was completely fine with this, however, the service team at JT's missed the timeline twice and ordered the wrong parts. I finally picked up my vehicle a week later and have to wait for the new part to come in to go back and have the correct replacement part installed. This should have been a quick easy sale and yet they completely failed on every level. I do not recommend them and will never buy another car from this dealer!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience,
I especially like the perks, such as free pre-trip car check, free oil change for a year, extended warranty. Sales person was excellent, his name is Vince, he has even called me after the sale to see how I was enjoying the car. Usually dealers sell you a car & forget about you, not JT's Kia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great news. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!
Always a good experience!
From the time they honored oil change coupons from a totally different dealership and they agreed to honor my 60K warranty, I have had nothing but terrific experiences at JT's Kia! From the oil changes to the all over service maintenance to buying tires, I've never had them fail me. The one time I even noticed they missed something, they fixed it right away with no arguments or unnecessary drama. When I'm ready to get another Soul, I'll definitely start my shopping here!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn’t be happier that our servicemen provided you with great experiences. They are a true asset and we are lucky to have them on the team. We hope to see you soon, so please come back to visit anytime!
Great experience
Our intentions were just to look at cars, but AJ went above and beyond with assisting us. We drove away in a 2018 Kia Optima. Thank you for exceptional customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Muller
Purchased a beautiful new Sangria Optima. The process was not long. The sales person was attentive and helpful. This is my second vehicle that I have purchased from JT Kia. Mr. Hicklin was awesome. ????
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awful
Awful. So tired of dealing with them. The Service Department play around too much. I referred 2 ppl and they purchased cars and I couldn’t get a referral bonus.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
On behalf of JT's Kia of Columbia, we sincerely apologize for the discernment that you have experienced with our dealership. As a company, this is not representative of the way we treat our customers. If there is anything that we can do at this point to rectify the situation, please give us a call at (803) 220-3718 to discuss this matter further. Thank you.
Didn't contact me and I had to pay for rental car.
Had my car in after an accident. They had to replace the motor. It was finished on Thursday. They contacted the body shop, but did not tell me it was finished until Monday. Since it was finished and I did not know, I had to pay for the extra 2 days of car rental.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We are sorry to hear that your experience with us was subpar from 5 stars. Customer satisfaction is always our top priority and not being able to accomplish that here is horrible. However, with the information you have provided us, we will do what we can to remedy the situation.
I wasn?t available...
The moment the salesman saw I was not interested in flirting with him...his interest in selling me a car went away. No worries I got a better deal at another dealership
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Well Served
I realy enjoy coming to Jt,s dealerships to get my oil change or any other thing that goes wrong with my vehicle. I have a 2017 Kia Forte Lx and i realeally love hoe it rides. When i get the oil change, i am well informed of what is going on and it doesn not take all day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We take pride in providing a hassle-free experience and enjoy giving you such a positive experience! JT's Kia of Columbia is here for all of your service and car buying needs, and we look forward to seeing you in the future!