Jim Bone Kia

Last Saturday my wife and I took our Kia Telluride 2021 in for servicing. Our service advisor there, Nicole Scott, is an excellent representative for your dealership. She is welcoming, knowledgable, polite, ... just about everything one would want in an employee. We left with such a positive "vibe" from the experience that we hope to work with her again.

Where to start... We bought a Kia Carnival during COVID which we knew wouldn't be a great experience, but nothing could have prepared us for the TERRIBLE customer service. We were told if we didn't purchase a car THAT WE RESERVED, that day, the 'sales manager' would sell it to his neighbor for a higher price. He said we can't get a lower sales price because that would mean he would have to call everyone else who paid more and give them money back. Yeah, we know that is a lie and not true. RED FLAG #1 After that threat they said they showed me the total price with financing at 1.9%. We agreed to the price, we signed, the sales person signed, so we THOUGHT we would get 1.9% financing. After the 'sales manager' said he would give us a great deal on service packages or extended warranty, we found out his GREAT DEAL was offering an extended warranty for $7223. Sounds like a great deal, right????? RED FLAG #2 The best part came during dealing with this 'sales manager'. I was called 'Stupid', 'dumb', and was told 'I didn't understand the value of a dollar'. The best part is after I said no to the over $7k extended warranty, suddenly my financing rate went to 2.49% and the sales manager SHREDDED ALL THE PAPERWORK THAT SAID 1.9%. RED FLAG #3 THIS IS NOT ONLY BAD BUSINESS PRACTICES BUT ALSO ILLEGAL. I will never do business with any Jim Bone dealership ever again.

This review is for the service department. I booked my Stinger GT1 for an oil change - quoted online at $59.99 at 1pm. I arrived at 5 til and the service writer didn’t have any of my information and booked me for 1:15 - quoted me for an hour. He also said it was going to be around $120 because it takes synthetic. This should be reflected in the online appointment system. Why can’t that be dynamic? I usually go to Ball Kia in San Diego and my oil changes are $92. Jim Bone Kia was unable to price match that. I was also able to have a shuttle from Ball Kia (2 months ago). No shuttle here at Jim Bone. I will not be returning to Jim Bone based on my service experience.

Great buying experience. David, my salesman patiently listened to all my concerns. No pressure. I sold cars at one time so I assured him that he had a sale if we could get past my issues. Some credit issues. Fiinance was able to get it done.

Scam and not very helpful. Don't buy from them. I bought KIA Sportage after I leased from them 3 years in July 24th, 2020. I paid them cash total of $25,138.76. They didn't even take care of my registration fee/license plate and did mistake with my address. Don't take responsibility nothing. It's been 6 months driving without license plate. And I have to paid extra time to DMV and $23 for what?? DON'T BUY CAR FROM KIA JIM BONE

I've had several warranty/recall issues with my new Kia Optima and have met with a very positive and effective service team at Jim Bone Kia. I'd recommend both the car and the company

My experience buying my new Kia Soul was exciting and easy. Dan was very helpful and informative. They got me the best deal possible. I'm very happy with the results.

This is the second car I have bought from Dan at Jim Bone Kia. He has always made the buying process so easy for me, I feel like he is genuinely trying to help everyone out! Super awesome guy, not annoying or sleazy like most and makes you feel comfortable when dealing with such a large purchase! Thanks Dan and everyone else at Kia I will def continue being a long time customer!

We love the Kia, but the shopping process was a little difficult. Confusing at best and we ended up leaving once. This was a 3 year lease.

We had a great experience at Jim Bone Kia in Santa Rosa , California . Not only did we get a chance to go over all the available inventory , there was absolutely no pressure to buy anything . When we finally settled on the mode we wanted , Our salesman was very helpful getting us the deal we could live with and in no time at all , we were on our way in our new car.