Reviews
I have purchased cars from this dealership for the past 10 years but no more. I made an appointment for a warranty repair 3 weeks in advance. They initially said it would be ready the next day. It has been 36 days and counting that they have my car. When I asked for a loaner the first week, they said they would not help me get one. Later, after corporate got involved I was finally able get one 16 days later. I do not plan on purchasing another Kia after what has happened with my current car.
I have purchased cars from this dealership for the past 10 years but no more. I made an appointment for a warranty repair 3 weeks in advance. They initially said it would be ready the next day. It has been 36 days and counting that they have my car. When I asked for a loaner the first week, they said they would not help me get one. Later, after corporate got involved I was finally able get one 16 days later. I do not plan on purchasing another Kia after what has happened with my current car.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
For an oil change service, the Service Dept. let me leave with my engine almost a quart-and-a-half overfilled. That should never happen if properly verifying the oil level at the dipstick. At least they took ownership of the issue and inspected/documented the problem for future reference if needed.
For an oil change service, the Service Dept. let me leave with my engine almost a quart-and-a-half overfilled. That should never happen if properly verifying the oil level at the dipstick. At least they took ownership of the issue and inspected/documented the problem for future reference if needed.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
If you are heading to Jim Bone Kia, do yourself a favor and ask for Adrian! He completely redefined the car-buying experience for us. From the moment we walked in, the entire team was professional and entirely pressure-free. Adrian is a top-notch salesperson who actively listened to our needs and respected our budget, only showing us options that genuinely fit our wish list. Even the trade-in process was refreshingly fair and collaborative. He worked so efficiently to get us out the door in a timely manner with an amazing vehicle. Other dealerships should seriously take notes on how Jim Bone Kia runs their operations. I am absolutely in love with my new Sorento Hybrid and have already told all my friends and family to come here. Five stars isn't enough! - Jason S.
If you are heading to Jim Bone Kia, do yourself a favor and ask for Adrian! He completely redefined the car-buying experience for us. From the moment we walked in, the entire team was professional and entirely pressure-free. Adrian is a top-notch salesperson who actively listened to our needs and respected our budget, only showing us options that genuinely fit our wish list. Even the trade-in process was refreshingly fair and collaborative. He worked so efficiently to get us out the door in a timely manner with an amazing vehicle. Other dealerships should seriously take notes on how Jim Bone Kia runs their operations. I am absolutely in love with my new Sorento Hybrid and have already told all my friends and family to come here. Five stars isn't enough! - Jason S.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Always great communication on scheduling appointments and much appreciated the UBER rides to and fro!
Always great communication on scheduling appointments and much appreciated the UBER rides to and fro!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great, except I wish they would wash my car after service. Everything else was fine.
Great, except I wish they would wash my car after service. Everything else was fine.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Christian was great. He tried hard to get us more coverage on our plan. We will go to them in the future if need. Thank you!
Christian was great. He tried hard to get us more coverage on our plan. We will go to them in the future if need. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everything was so fine the person name Marco Arando very professional and everything was perfect and easy
Everything was so fine the person name Marco Arando very professional and everything was perfect and easy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled to hear that everything went smoothly with your used Hyundai Santa Fe purchase and that our team provided professional service. It’s great to know the process felt perfect and easy from start to finish. We appreciate your feedback and look forward to assisting you again.
Christian did a great job helping with our needs. He helps us alot. 5 stars for christian
Christian did a great job helping with our needs. He helps us alot. 5 stars for christian
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to know our team provided the assistance you needed for your Kia Optima service. Your 5-star rating means a lot to us. Thank you for sharing your positive experience.
Fast and prompt service! Both reps that helped me communicated with me and once my part was received, they had my car ready very fast!
Fast and prompt service! Both reps that helped me communicated with me and once my part was received, they had my car ready very fast!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to know our reps communicated clearly and had your Kia Telluride back on the road quickly after the part arrived. Thank you for recognizing the team’s effort to keep your service moving smoothly. We look forward to assisting you again.
The person in charge of helping me had exceptional customer service. She answered all of my questions and helped me anytime I needed assistance. Thank you
The person in charge of helping me had exceptional customer service. She answered all of my questions and helped me anytime I needed assistance. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting the exceptional support during your Kia Sportage service. We’re pleased your questions were answered and that assistance was available whenever you needed it.