Reviews
Mileage 4,090 tire rotation Costco nail in tire 4/12 please put in files.
Mileage 4,090 tire rotation Costco nail in tire 4/12 please put in files.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thomas was extremely helpful and informative and motivated. His protege needs all elements, aspects, details, wide-ranging thoroughness to complete the tasks required to sell an auto.
Thomas was extremely helpful and informative and motivated. His protege needs all elements, aspects, details, wide-ranging thoroughness to complete the tasks required to sell an auto.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Had some service work done and all service/parts members did an excellent job. I highly recommended Jim Bone team for any service required on your vehicle.
Had some service work done and all service/parts members did an excellent job. I highly recommended Jim Bone team for any service required on your vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you highlighting our service and parts teams. It’s great to hear your Kia received such thorough attention. Please reach out if you need anything further for your vehicle.
excellent customer service. It is such a wonderful job on my car. I highly recommend them they take their time. They did not rush you. They answer all the questions that you have they recommend things that you need on your car or van or SUV or whatever car you have but they did not push you on getting the extra that you don’t want done they try to keep the price down as much as they can. I always leave very very happy
excellent customer service. It is such a wonderful job on my car. I highly recommend them they take their time. They did not rush you. They answer all the questions that you have they recommend things that you need on your car or van or SUV or whatever car you have but they did not push you on getting the extra that you don’t want done they try to keep the price down as much as they can. I always leave very very happy
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted to hear our service team took the time to answer your questions and provide honest recommendations for your Kia Forte without pushing unnecessary extras. It’s great to know you felt comfortable and appreciated our efforts to manage costs. We look forward to welcoming you back.
It took over 2 months for my car to be fixed. My car was broken into because the car was unlocked. My son’s wallet was stolen. The glove box, center console and seat pockets had all item pulled out and thrown on the car floor. Manager is overwhelmed and did really address the issue or solve the problem. I am still waiting to hear back.
It took over 2 months for my car to be fixed. My car was broken into because the car was unlocked. My son’s wallet was stolen. The glove box, center console and seat pockets had all item pulled out and thrown on the car floor. Manager is overwhelmed and did really address the issue or solve the problem. I am still waiting to hear back.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, Sarah, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.
Providing a positive experience is our top priority, Sarah, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.
We had a very good experience at Jim Bone. Adrian was great. No hard sell. Lots of information and willing to work within our budget. Ro, who set up the lease, was very helpful too. We’d definitely go back.
We had a very good experience at Jim Bone. Adrian was great. No hard sell. Lots of information and willing to work within our budget. Ro, who set up the lease, was very helpful too. We’d definitely go back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear you enjoyed your new Kia Sportage purchase. We’re glad the process was informative and budget-friendly without any pressure. Thank you for your feedback and we look forward to welcoming you back.
My car went into Jim bone Kia in January 20 26 and I didn’t get it back until the end of March. I had to constantly call them and ask when my car was gonna be ready. They didn’t have enough workers that could work on a hybrid vehicle. And it took forever. No one ever knew what was going on with my car and I never could get straight answers. Then when I finally got my car back, it still needed an oil change. They didn’t even take care of all the maintenance that it needed.
My car went into Jim bone Kia in January 20 26 and I didn’t get it back until the end of March. I had to constantly call them and ask when my car was gonna be ready. They didn’t have enough workers that could work on a hybrid vehicle. And it took forever. No one ever knew what was going on with my car and I never could get straight answers. Then when I finally got my car back, it still needed an oil change. They didn’t even take care of all the maintenance that it needed.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Sam, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Sam, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
The service advisor, Steven, was a big improvement over the previous young woman that was there previously (in October and April of last year). He was very professional and courteous. Please continue this level of service.
The service advisor, Steven, was a big improvement over the previous young woman that was there previously (in October and April of last year). He was very professional and courteous. Please continue this level of service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your service experience with Jim Bone Kia. Steven and our team appreciate your business and hope to see you again soon!
They have always been really nice and efficient. My one complaint is that my steering wheel is cracked on the left side. The service advisor took pictures and sent them off to the warranty department. She called me yesterday to say that warranty refused the claim saying, basically, the damage is from my wedding ring. That's just ridiculous. This car isn't even two years old. I've been wearing that wedding ring for close to 30 years and have not had a problem with any of my other vehicles. Shame on you.
They have always been really nice and efficient. My one complaint is that my steering wheel is cracked on the left side. The service advisor took pictures and sent them off to the warranty department. She called me yesterday to say that warranty refused the claim saying, basically, the damage is from my wedding ring. That's just ridiculous. This car isn't even two years old. I've been wearing that wedding ring for close to 30 years and have not had a problem with any of my other vehicles. Shame on you.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to hear that this issue wasn't resolved to your satisfaction. Please don't hesitate to reach out to us directly if we can be of any further assistance.
Service promptly handled and within the time frame they estimated. Easy in and out for the appointment.
Service promptly handled and within the time frame they estimated. Easy in and out for the appointment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear that your Kia EV9 service was handled on schedule and that the appointment was seamless. Our team focuses on clear time estimates and efficient service. We look forward to helping you again.