Reviews
Write a reviewRecall Repairs on Ford Escape
They did the recall repairs quickly, a vehicle inspection and cleaned my car! Good job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good service
Great service. Shawn Sogard was a pleasure doing business with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mrs..
All was good. Salesperson was very nice. Very friendly and was not a nice experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My new Ford Escape
This is my 2nd time purchasing from Roseville Future Ford. I am extremely satisfied with the service I was provided. From my sales person Chris and to the Financial Advisor AJ Vidlund.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service getting a new Ford Fusion
This was one of the best car buying experiences I've had. We got a great Memorial Day Deal and even had the car dropped off due to our busy schedules. It was great doing business with you guys and I will be back later this year.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Avoid this place
We bought 2 trucks from them, both experienceshave been rough. Told one thing and at the last minute it's different. Took them 3 days to get us a price on a tool box and it's higher than MSRP. Insulting buy a truck from someone else.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Ford Escape
Ask for Kelvin. He goes above and beyond. No pressure and took the time to listen and then find the car we were looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I love my new car. They always take care of me.
I keep coming back. Third car through these guys. Amazing service each time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your feedback! We hope to be of service to you again! Take care!
Ford Focus
Terrible. Worst experience imaginable. The only positive statement you can make is they have such a team mentality that when you are not satisfied they keep you from speaking to anybody with authority. I've just complained to corporate today. If you insist on buying your car here; stay clear or the finance manager Ryan. Very disrespectful. Good luck
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Zach, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We take our customers? comments seriously so we hope that you?ll give us a call at (916) 969-3600 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Beyond mad
I am beyond disappointed in the quality of service, I feel like I am getting taken advantage of when it comes to how they take of my car, I continue to get issues with my clutch and every time I pick up my car from service somehow my car gets scratched. Yesterday I picked up my vehicle from service and my car had a really big scratch on it. I don't understand why it's so hard to just give excellent quality service. I see so many great reviews and at this point it feels personal as who they choose to give excellent service too. I don't have the right words to say but I am so mad. ?
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephanie, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please give us a call at (916) 969-3600 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.