Keene Dodge Chrysler Jeep

Jack Saneman service manager set my appointment for 8-25-2025 to have my brake caliper replaced. I arrived at 7:30am and my Jeep was brought to have caliper replaced under warranty.At 8:15am my Jeep was completed! Very satisfied with the service and care of my 2024 Jeep Wrangler Rubicon. Brakes are perfect!!!! John and Sandy Skleres!!!

I wanted to share my experience since this dealership clearly values poor customer service. I reached out about a Dodge Charger, and the internet sales manager emailed me saying it wasn’t on the lot and they didn’t know when it would arrive. The very next morning, a rep named Adam contacted me saying the car was “sitting out front.” I challenged him on this, asking for photo proof since the internet manager had just told me it wasn’t there. I have zero tolerance for dealerships trying to lure customers in with false information. Instead of simply providing a photo of the car, Adam chose to get an attitude with me. I’m not sure what kind of operation this dealership is running, but from my experience, it’s shady, lacks transparency, and can’t be trusted.

Absolute terrible dealership. Price gouging, and charging processing fees higher than Maryland state allows for. Highly recommend not using this dealership.

These guys were great all-around, highly recommended. No b*** s***, in and out quickly.

While I am satisfied with the vehicle I purchased, my overall experience with this dealership was frustrating and impersonal. During the pre-purchase inspection, I found a nail in one of the tires. The dealership simply plugged it and assured me it was safe, rather than replacing it or addressing the issue more thoroughly. Additionally, they did not provide a full tank of gas at the time of purchase, which is a basic courtesy many reputable dealers offer. Negotiation was not welcomed—any attempt to discuss pricing was dismissed with, “the price is the price.” After the sale, they mishandled the title and tax credit for my trade-in, resulting in a $300 error. Despite this being their mistake, they informed me they would not complete my title work and even threatened to send the issue to collections. The entire experience lacked customer care and accountability. Unless you’re purchasing a car you absolutely love and are willing to overlook poor service, I would recommend buying elsewhere.

Was the easiest car buying experience ever! Robert and his team were amazing! Can’t say one bad thing about the process

I bought a custom ordered 2024 Ram truck. They were the best price and there was no need for haggling. The purchasing process was smooth (mostly). However, upon taking delivery of my new truck, I discovered that the leather seat was torn. They promised to fix it. However the fix (on a 86k vehicle) was to just do a leather repair. It’s clearly visible and is already starting to wear with kids going in and out. They refuse to just replace the leather seat/cover. I’ve since had to file a BBB complaint and a Ram dealer complaint to attempt to resolve this issue. Bottom line, great price but if there is anything wrong then do not expect them to do good by you.

My wife called and spoke with Robert Miller concerning a new 2024 Jeep Rubicon. We met with Robert that same day and he showed us the Jeep we were looking for. He had us meet with Robert Parris in sales and test drove the new Wrangler. That evening we got a fantastic trade and took delivery of our 2024 Jeep Wrangler Rubicon. Both gentlemen were really caring and worked with us in getting a great deal. John and Sandy Skleres. I spoke to Robert several days later and said we will be back to order a new Jeep Grand Cherokee from Keene Dodge and Jeep. John and Sandy Skleres

I had a pretty good experience purchasing this truck for 68,000 dollars. After owning the truck for 9,000 miles Started hearing a noise coming from driver side front wheel. After a look over, I realized that there was oil all over my caliper and the axle. Brought the truck back in to be looked at received a phone call in 1 hour trying to sell me on over 3,000 dollars' worth of filters after only owning the truck for 9,000 miles. 🤦‍♂️ After returning and looking under my truck I Realize that they conveniently cleaned all the oil off. My caliber but failed to mention anything about the leaking axel seal. After confronting them about it. They scheduled me in again for a week later but failed to check the fluid in my differential. Brought the truck back again. They replaced both front axles I was told. After leaving the dealership and heading back to my house 90 miles away I now a different vibration coming from my front end and when turning the truck you could hear some clicking. My truck is a 2500 diesel that I run my company out of. I bring my truck back to the dealership again now they tell me the spider gears and my deferential need replacing so they'd need my truck for 3 to 4 days. Loaner I was given was a 1500 that I can't do anything with far as moving equipment etc. for my business. I whatever they did when replacing my axle seals or by not checking my differential fluid caused my current issue with spider gears. I explained to them that I'm losing thousands a day because my business cannot move without the correct truck. You would think with an issue like that a dealership would be doing anything to make it right for the customer but nope as I sit here losing money and waiting on a phone call for my truck to be done. Frustrated and pissed off would be an understatement. I would never recommend this dealership to anyone I know. UPDATE They finally call and say my truck is finished. I get in my truck and literally drive 100 feet and realize. I now have a bigger problem than what I had to begin with. After being told that the head mechanic has looked it over and over and over. They obviously don't know what the xxxx they're talking about. Meanwhile they tried to point it to suspension to get out of the warranty. I had to prove the mechanic and the manager wrong that it was not suspension. So now I am currently driving My broken truck which is worse than it was when I brought it to them. Back to my house 100 miles away. Because they cannot get their s*** together and figure out what is going on with my truck. After me telling them that I haul 10,000 pounds behind this truck with my family in it I was still sent out the door. This dealership is the biggest joke if I ever seen one. This truck is the key start to my business and the service manager could care less. Wonder how long it will be until my differential is just completely fried and I thought I was pissed off and frustrated before.

Brought 2010 Challenger in for numerous issues most covered by warranty. They replaced water pump, electrical module then found we had no heat. They said it was the heater core and replaced it saying it wasn’t covered. After replacing the core they determined that wasn’t the problem. They told us we wouldn’t be charged for the heater core because that wasn’t the problem. They determined it was the oil cooler. When we went to pick up the car after 3 weeks they charged us for the heater core and denied they ever told us we wouldn’t be charged. We drove off the lot frustrated by their lack of service and integrity only to find the dash vent was falling out. They had broke the locking tabs but pushed it in enough to make it look like nothing was wrong. Quality of service is far from acceptable. Then they talk to you like you don’t know anything about cars. As an aircraft mechanic, I am familiar with how maintenance is done. They couldn’t even produce the old part so there was no way to know if we even had a bad part or if it was just their bad decision to change the part.