Reviews
I was going to buy from this dealership about a month ago. I decided to wait until after the holidays. When I say I have asked these people to stop calling me, it's a understatement. BUT what really got me mad is when I started getting calls and text at 11:15PM!! Who in their right mind would text someone about buying a car that late at night!!? These people must be desperate and trying to make a deal when the customer is sleeping! I will NEVER do any type of business with a company like that. I have been in retail and sales management for over 40 years, and I would never think of doing something like that. I wish I could give zero stars!
I was going to buy from this dealership about a month ago. I decided to wait until after the holidays. When I say I have asked these people to stop calling me, it's a understatement. BUT what really got me mad is when I started getting calls and text at 11:15PM!! Who in their right mind would text someone about buying a car that late at night!!? These people must be desperate and trying to make a deal when the customer is sleeping! I will NEVER do any type of business with a company like that. I have been in retail and sales management for over 40 years, and I would never think of doing something like that. I wish I could give zero stars!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Amazing service, always attentive to your needs. We actually moved from the area and return (5 hr drive) to give them our business. Absolutely wonderful
Amazing service, always attentive to your needs. We actually moved from the area and return (5 hr drive) to give them our business. Absolutely wonderful
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Buchanan Subaru went above and beyond helping me get the car I wanted! I've delt with a couple dealerships, but they made the process painless! I am very happy with my recent purchase, and highly recommend Bunchana Subaru.
Buchanan Subaru went above and beyond helping me get the car I wanted! I've delt with a couple dealerships, but they made the process painless! I am very happy with my recent purchase, and highly recommend Bunchana Subaru.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Samantha is excellent as a salesperson; pleasant, knowledgeable and courteous. She was involved in every detail of the sale, and made sure we were totally satisfied, even after the sale.
Samantha is excellent as a salesperson; pleasant, knowledgeable and courteous. She was involved in every detail of the sale, and made sure we were totally satisfied, even after the sale.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
My salesperson was Samantha, she called when the car I was interested in arrived early; it was ready and waiting when I got there. She suggested I look at a second car for comparison. This was my first Subaru from Buchanan and my fifth Subaru in all. Samantha, Mike, and Smiley made this a very low-pressure experience. They efficiently arranged financing, insurance, and DMV registration. I was introduced to the service manager and tech expert. Now I know who to call. The Forester was perfectly clean and shiny and had a full tank of gas on the day I picked it up. I look forward to going places in my new Forester and building a relationship with the staff at Buchanan. Thanks Sam!
My salesperson was Samantha, she called when the car I was interested in arrived early; it was ready and waiting when I got there. She suggested I look at a second car for comparison. This was my first Subaru from Buchanan and my fifth Subaru in all. Samantha, Mike, and Smiley made this a very low-pressure experience. They efficiently arranged financing, insurance, and DMV registration. I was introduced to the service manager and tech expert. Now I know who to call. The Forester was perfectly clean and shiny and had a full tank of gas on the day I picked it up. I look forward to going places in my new Forester and building a relationship with the staff at Buchanan. Thanks Sam!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our car buying experience couldn’t have been more pleasant! From the first day we started our new car hunt until the day we drove out of Buchanan Subaru with our Ascent Touring, we felt no pressure and received wonderful feedback to our many questions. Samantha Homa, sales associate, was knowledgeable and friendly. We are extremely pleased with our purchase and the caring car buying experience we had at Buchanan Subaru.
Our car buying experience couldn’t have been more pleasant! From the first day we started our new car hunt until the day we drove out of Buchanan Subaru with our Ascent Touring, we felt no pressure and received wonderful feedback to our many questions. Samantha Homa, sales associate, was knowledgeable and friendly. We are extremely pleased with our purchase and the caring car buying experience we had at Buchanan Subaru.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Sam was an outstanding sales person. She ordered a 2025 Forrester at a very good price. Sam was knowlagable about the car and even delivered it to our house. The title department was quick and very efficient. I highly recommend Buchanan Subaru. It is a 5 star dealership.
Sam was an outstanding sales person. She ordered a 2025 Forrester at a very good price. Sam was knowlagable about the car and even delivered it to our house. The title department was quick and very efficient. I highly recommend Buchanan Subaru. It is a 5 star dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership to work with. Sam is a wonderful saleswoman to work with , no pressure .
Great dealership to work with. Sam is a wonderful saleswoman to work with , no pressure .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5 star review! We are happy to hear that Sam took great care of you. Enjoy your new vehicle!
It has been a long time since we have walked into a dealership to buy a car. Samantha , Mike and Robbie made this experience so easy and painless. Great communication very professional and the deal was the fastest I have ever experienced for a dealership. I would recommend this dealership to anyone wanting to purchase a car. Walk in the door and ask for Samantha , She will take care of you! Only disappointment was the used car only came with 1 key FOB but was told it had 2 when it was traded but the 2nd wouldn't allow car to start so they destroyed it. I asked for a replacement but they have not gotten me one and kinda been ignored on my ask for one.
It has been a long time since we have walked into a dealership to buy a car. Samantha , Mike and Robbie made this experience so easy and painless. Great communication very professional and the deal was the fastest I have ever experienced for a dealership. I would recommend this dealership to anyone wanting to purchase a car. Walk in the door and ask for Samantha , She will take care of you! Only disappointment was the used car only came with 1 key FOB but was told it had 2 when it was traded but the 2nd wouldn't allow car to start so they destroyed it. I asked for a replacement but they have not gotten me one and kinda been ignored on my ask for one.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Jeff, thank you for your review! We appreciate your feedback and hope that you're enjoying your new car! Please give us a call regarding the key fob 410-957-1414.
I am very satisfied for the excellent service I received during the purchase of my new car. Your knowledge and dedication made the process smooth and pleasant. You took time to understand my preferences, and provided recommendations that helped me make an informed decision. I particularly appreciated your patience and willingness to answer all my questions.
I am very satisfied for the excellent service I received during the purchase of my new car. Your knowledge and dedication made the process smooth and pleasant. You took time to understand my preferences, and provided recommendations that helped me make an informed decision. I particularly appreciated your patience and willingness to answer all my questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5 star review! We are happy to hear you received excellent service from us and hope that you enjoy your new vehicle.