Reviews
Time is of the Essence
I wasn't sure if I was going to write a review because my experience with Platinum was on both sides of the spectrum. From a customer service perspective, things went relatively well. However, from an overall integrity in pricing vantage point, they leave a lot to be desired. Long and short of the story- Jay ( star salesperson) did a fantastic job of delivering service and completing my transaction. On the flip side, the establishment literally added over $1000 in fees once we got to the negotiation table, which I had to combat... in addition the dealership had the audacity to add a $299 "Registration Fee" for a vehicle that I was registering and paying the taxes on in a different state. When it was all said in done I purchased the vehicle simply because I actually had more money than time toward the end of the process. The silver lining of the experience is that I left with a quality vehicle (Honda Pilot). However...Caveat Empto!
- Customer service 5.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Experience!
I?ve purchased many vehicles in the past but this experience was one of the most seamless processes I?ve been through! They were very thorough with making sure our financing arrangement worked for us and they took their time to negotiate deals with the bank. I will definitely be returning to them for future purchases and will pass on their information!w
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First car
Jay was great and made my first car buying experience extremely easy! The car is in exceptional condition and the price was 2k cheaper than other cars with the same miles. I would highly recommend Platinum Cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mister
Jay was very helpful in the process. I looked at probably 100 vehicles either in person or on line in the last few weeks so I knew what I wanted and he was right there. Very professional in every aspect. I?d buy another car from him and this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer
Salesman Joel made purchasing my Surburban real easy, he was very polite, informative, and did everything he said would do. He went far and beyond to assist me in every aspect of the purchase. I would like to commend him on an exceptional job well done. Thank you for your work and diligence. YOU DESERVE TO BE A BOSS!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2015 Toyota Highlander
Great job and simple process. I recommend everyone to go see Joe and Jay. I purchased a 2015 Toyota Highlander and the car was a one owner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome place awesome people awesome vehicles
If your in the market for a vehicle platinum cars is the place. I had been in the market for a honda oddyssey and searched near and far. I came across platinum and found the car I had been looking for. What I didn't know was how awesome of an experience I was going to have. The salesman was straight forward and down to earth and just as awesome as the car I was buying. After flying 500 miles it took no time to do all the paperwork and get me back on my way home. All the cars on the lot was in amazingly great shape and I don't believe you could find a better place or better people to buy a car from
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joel is the man
If you need or just want a car or two contact Joel at platinum cars. He was honestly one of the best salesman i have ever dealt with. His personality is amazing and he knows the vehicles he has available. I never meet a salesman as honest as he was. I am 500 miles away from his dealership and he kept in contact with me every step of the way making sure everything was on the up and up. He is way more than just a salesman he makes ever sale personal. Please if you are on the market for a vehicle contact Joel at platinum cars
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike H
Great experience. Thank you for making our car buying experience fast and easy. We appreciate a good deal. I would recommend checking our Platinum used cars
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car buying
Great dealership and experience. Would recommend to another. I searched a while for the exact vehicle I wanted, and they had a good price and the vehicle was in good shape.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
