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Platinum Used Cars

(279 reviews)
Visit Platinum Used Cars
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday 12:00pm–6:00pm
(678) 398-4701 (678) 398-4701

Reviews

(279 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Time is of the Essence

I wasn't sure if I was going to write a review because my experience with Platinum was on both sides of the spectrum. From a customer service perspective, things went relatively well. However, from an overall integrity in pricing vantage point, they leave a lot to be desired. Long and short of the story- Jay ( star salesperson) did a fantastic job of delivering service and completing my transaction. On the flip side, the establishment literally added over $1000 in fees once we got to the negotiation table, which I had to combat... in addition the dealership had the audacity to add a $299 "Registration Fee" for a vehicle that I was registering and paying the taxes on in a different state. When it was all said in done I purchased the vehicle simply because I actually had more money than time toward the end of the process. The silver lining of the experience is that I left with a quality vehicle (Honda Pilot). However...Caveat Empto!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Experience!

I?ve purchased many vehicles in the past but this experience was one of the most seamless processes I?ve been through! They were very thorough with making sure our financing arrangement worked for us and they took their time to negotiate deals with the bank. I will definitely be returning to them for future purchases and will pass on their information!w

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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First car

Jay was great and made my first car buying experience extremely easy! The car is in exceptional condition and the price was 2k cheaper than other cars with the same miles. I would highly recommend Platinum Cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mister

Jay was very helpful in the process. I looked at probably 100 vehicles either in person or on line in the last few weeks so I knew what I wanted and he was right there. Very professional in every aspect. I?d buy another car from him and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buyer

Salesman Joel made purchasing my Surburban real easy, he was very polite, informative, and did everything he said would do. He went far and beyond to assist me in every aspect of the purchase. I would like to commend him on an exceptional job well done. Thank you for your work and diligence. YOU DESERVE TO BE A BOSS!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2015 Toyota Highlander

Great job and simple process. I recommend everyone to go see Joe and Jay. I purchased a 2015 Toyota Highlander and the car was a one owner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome place awesome people awesome vehicles

If your in the market for a vehicle platinum cars is the place. I had been in the market for a honda oddyssey and searched near and far. I came across platinum and found the car I had been looking for. What I didn't know was how awesome of an experience I was going to have. The salesman was straight forward and down to earth and just as awesome as the car I was buying. After flying 500 miles it took no time to do all the paperwork and get me back on my way home. All the cars on the lot was in amazingly great shape and I don't believe you could find a better place or better people to buy a car from

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Joel is the man

If you need or just want a car or two contact Joel at platinum cars. He was honestly one of the best salesman i have ever dealt with. His personality is amazing and he knows the vehicles he has available. I never meet a salesman as honest as he was. I am 500 miles away from his dealership and he kept in contact with me every step of the way making sure everything was on the up and up. He is way more than just a salesman he makes ever sale personal. Please if you are on the market for a vehicle contact Joel at platinum cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mike H

Great experience. Thank you for making our car buying experience fast and easy. We appreciate a good deal. I would recommend checking our Platinum used cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car buying

Great dealership and experience. Would recommend to another. I searched a while for the exact vehicle I wanted, and they had a good price and the vehicle was in good shape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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