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Meet Trent Shepherd

Trent Shepherd headshot
Sales Manager
(29 reviews)
Industry experience 15 years
Dealership experience 5 years

Reviews

I've leased several vehicles form Autoflex in the past

I've leased several vehicles form Autoflex in the past and generally had a good experience but the last two I purchased, I got bated and switched on the finance amount. Be very careful when dealing with them. They are not transparent about what they are doing and will take advantage of you if you aren't careful. I had a clear discussion and made them communicate to me the finance rate they would be using. They came back with a number of 8.5% on one and 8.75% on the other. This is the number that makes up the financed amount hidden in the lease payment. They sent the paper work over and I did not take the time to verify that they had followed through with the rate. Several months later when reviewing the leases I saw that they increased this rate by 2.5% and 2.75% on each vehicle making them 11.25% on both. When I called and questioned Troy Humphries, I was told that they gave me a good deal on the vehicle and had to make their money on the rate. This was beyond frustrating as its important for them to be transparent about the purchase and make sure that I understood any changes to what was discussed. Be very careful when reviewing the documents as they can't be trusted. I would've never went through on the deal had they been transparent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
0 people out of 0 found this review helpful.

I can’t say enough about the process and hospitality

I can’t say enough about the process and hospitality taken by AutoFlex and specifically Chad Clark. Chad has been an exceptional person to work with when it’s come to leasing our vehicles. He makes you feel more like family than just another sale, and it’s definitely not taken for granted. I will go to Chad and AutoFlex for years to come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
Worked with:
0 people out of 0 found this review helpful.

I needed a new vehicle and had a short time to get it

I needed a new vehicle and had a short time to get it done. Shane Jeffers and Trent Sheppard jumped in and got the deal done in a matter of days. Shane found my dream car and made the process seamless! I cannot recommend him and Trent enough! Easiest process ever!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.

It was a pleasure working with Daniel.

It was a pleasure working with Daniel. He was very professional, listened to us, gave us options and ultimately leased us the best fit for us. All documentation was handled seamlessly and throughout the entire process Daniel made us feel as though he had our best interest at heart.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.

The folks at Autoflex are exceptional.

The folks at Autoflex are exceptional. My sales rep, Chad Clark, has gone above and beyond for us with our multiple leases through Autoflex. I can’t begin to express my level of gratitude for the work he and the rest of the Autoflex team put in to help us out on this last deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
Worked with:
0 people out of 0 found this review helpful.

Eduardo totally understood what I wanted in my next

Eduardo totally understood what I wanted in my next vehicle. He was able to locate the vehicle I wanted, and made sure the process was smooth and easy. I really appreciated his patience knowing I was juggling a move into our new home and trying to get a new vehicle as well. Thanks again guys! That’s why I come back each time I need a vehicle. You guys rock!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.

Russell is easy to work with always goes above and

Russell is easy to work with always goes above and beyond.. a wonderful experience time and time again!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Can’t say enough about Bobby and Autoflex.

Can’t say enough about Bobby and Autoflex. Wish I had 6 stars to give. This was my first time buying a car online and Bobby couldn’t have done any more to make it happen. He sent videos and pictures of the truck and answered every question I had. Everyone i dealt with at Autoflex was completely professional. Truck arrived as expected and was exactly as they promised. Love the truck and will recommend this group to anyone in the market for a vehicle. Just an excellent job all around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We have gotten several cars from Autoflex and Chad Clark.

We have gotten several cars from Autoflex and Chad Clark. This time was the easiest so far. Once the car was chosen and found, it was delivered and paperwork filled out online.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
Worked with:
0 people out of 0 found this review helpful.

I would do business here again!

I would do business here again! Marty takes care of all my car needs, including my friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.