Classic Subaru

Very pleasant, somewhat cramped dealer; waited for the "minor" service that they recommended in their mailing, basically an oil change and tire rotation and "check". It was to take a little over an hour plus a car wash (not required as a downpour was scheduled for that afternoon!) An hour and 45 mins later the car still was not ready and I had to go and search for the reason, with a different service manager, as the first one was tied up with a customer. No worries, they are all very pleasant and capable and informed. However, now I was being told that the service was completed and all was good, but now they recommended about $1000 additional preventative services/replacements. They knew the mileage when I got there. In fact, the car had not been driven that far since the last service and all of a sudden additional items are "suggested"? Had they suggested at the front, we would have had a discussion. Now there was not time before a long trip. Additionally, and the real reason I am leaving these comments is that there is now an additional 3% surcharge to use a credit card. In 2025, that is "inflationary". Just include it in your costs. Don't pass nickel and dime items to the customer! It's a cost of doing business like rent and air conditioning in the waiting room. Shame on you for adding on a nuisance fee like this. Will have to see if we continue to use this dealer based on their business practices. We are loyal customers, purchased and serviced the car there since new.

Service is vastly overpriced. They charged me $105 to replace a cabin air filter that costs $10 and takes 5 minutes to install. They also recommended that I change my spark plugs at $30K miles at a cost of $2000. Avoid.

This is worst dealer I ever came across. Their service is worse and further their customer service chief is even worst. She has no empathy to problem customer is having, rather just focus on how to make them shutup. I have long story how my car was there with them for 4 weeks and nothing been done and no trouble shooting report though I paid for diagnostic. Plus insurance paid them and they do not want to do body work, I am trying to get refund for 4 months, I have not got it yet. Please avoid this dealer as much as possible. I loved Subaru, but with this experience I am trying to sell my outback. I can not believe how dealer survive with this worst service. If you are Subaru company reading this I would love to tell you the whole story.

Sold us a car they had not inspected, then unilaterally cancelled the deal a day and a half later (!) after they figured out they should have asked more. Then they still charged our credit card for the down payment, and then argued about reversing the charge! Dishonest and creepy. Cannot recommend.

They have literally destroyed my car. I brought it in for the 129k service. After I got it back, I noticed that it was not running as smooth as before. I brought it back. They said it was OK. I took it on a trip, about 1000 miles, and out of nowhere all the engine lights came on. Turns out the cc had burned up. They were nice enough to give me 1/2 off the replacement, I realize now it was probably an attempt to keep me from digging too deeply. After getting it back, the oil light came on after 800 miles. I took it back in and they said there was an issue with the filter. Got it back, a few hundred miles, oil light again, now, it was a cracked block, which the claim is manageable, but that they would replace, again for half off. My problematic this point was trust. So I met withe the director of service Quinton Mantson, who acknowledged Subaru's problem with the block issues and who also suggested I try 15w 40 oil which they did indeed use. Yesterday, my engine failed 20 miles outside of Asheville. The service advisor looked at me in disbelief as I told him everything. He asked me to wait, came back and said that the use of the 15w40 had almost certainly destroyed the engine and is professional malpractice. I won't go into the other issues of what I now know are the complete slime all practices of Kennesaw Subaru where I bought it but I'm sure lawyers are about to be involved. Both of these places...don't go.

I had best experience with this dealership. I had leased multiple cars. People working are knowledgeable about the products they sell. Humble and respectful. I will recommend anyone. Raj

I don’t get the bad reviews. I’ve had nothing but spectacular service here for the last 5 years. Just purchased my 3rd new Subaru from them and every time they have gone above and beyond to make me happy. Never once was anyone trying to pressure me or steer me in a direction I wasn’t interested in. They were honest with me about trade options and never once was there a bait and switch attempted. If you are of solid mind and understand how the car buying experience actually works, you will not find a better more reasonable Subaru dealership in the state.

While I had a great experience purchasing the car, this dealership created an absolute NIGHTMARE for me when they wrote the state taxes for the car to the WRONG tax commissioner for the WRONG amount. Good luck getting in touch with anyone in the dealership, if it is not to purchase a new car. I will update this review if we can sort out the situation, but for now they have treated me like dirt. I had to front them the state taxes on a BRAND NEW CAR to get my car registered, and now they will not get back to me when they owe me a substantial amount of money. Call me Classic Subaru. Let's work this out.

I initially posted a nasty review due to a major issue with the car's taxes, but I was able to sort things out with the dealership and the Dep. of Rev. 4 stars because it was such a difficult process to sort out.

I initially called to obtain the number for my warranty, the customer service rep was super unprofessional. She didn't answer my call until the 3rd time calling. When I finally spoke to her she transferred me to a number and no one answered. Whenever I would try to call back, she simply did not answer the phone. Maybe she recognized my number. I had to have my cousin call from a different number to finally get through. When I asked to speak to a supervisor, she transferred me to a sales person. They transferred me to another sales rep. When I finally got in touch with the supervisor, I was simply brushed off and not taken seriously. It is very disappointing for me to be calling this place of business for the sole purpose of getting an 800 number, and having to go through this ordeal. Felt very disrespected and not taken seriously. Word of advice, do not do business with this dealership.