Phil Long Ford of Motor City

I am extremely disappointed with my experience purchasing a new Ford F-150 King Ranch from this dealership. I purchased the truck remotely from the Denver area and signed most of the purchase paperwork approximately two weeks before taking physical delivery. The truck cost nearly $79,000 and was represented to me as a new vehicle. Based on that representation, I reasonably expected it to arrive in proper new-vehicle condition. Unfortunately, when the truck was delivered, I found numerous cosmetic and workmanship defects throughout both the exterior and interior. These were not just one or two minor imperfections. I documented approximately three dozen areas of concern with photographs. The issues include paint chips, scratches, marks that would not clean off, dimples or dents in the hood, damaged or poorly finished interior trim, scratches around the center console, an irregular or damaged area around the steering wheel and airbag trim, uneven door-panel upholstery, poorly finished carpeting near the rear seating area, and other fit-and-finish concerns. I carefully attempted to clean several of the affected areas, but the marks and damage remained. I notified the dealership promptly after inspecting the truck. I was told that the vehicle supposedly left the dealership without these issues. Regardless of when or how the damage occurred, I purchased a brand-new truck from the dealership and it was not delivered to me in acceptable new-vehicle condition. I did not purchase a used, damaged, or previously mistreated vehicle. This situation is particularly frustrating because buying remotely requires the customer to trust the dealership’s description and inspection of the vehicle. Small scratches, dents, interior damage, and workmanship defects are not always visible in ordinary photographs or videos. I relied on the dealership to accurately represent the truck and ensure that it was properly inspected before it was shipped. At this point, I have asked the dealership to provide a fair and meaningful resolution. I am also holding off on signing the remaining paperwork while the condition of the truck is disputed. I will not sign anything stating that the vehicle was received in satisfactory or damage-free condition when that is not accurate. I am giving the dealership an opportunity to make this right, and I will update this review if they provide an appropriate resolution. However, based on the condition in which this nearly $79,000 new truck was delivered and the response I have received so far, I cannot recommend purchasing a vehicle remotely from this dealership without arranging an independent, in-person inspection before completing the transaction.

Thank you for the outstanding information and professionalism I received from your sale associate Paige Earls and Cisco Top notch for their personalities and professionalism. Great job

Outstanding service by Ms Chelsie Mullett. Knowledgeable, Patient, and Considerate of our time. When she didn’t know the answer to our many questions, she expeditiously looked it up. Extremely happy with the purchase of a new 2026 Ford F250 Superduty truck! Ms Mullett is a great credit to the Ford family.

I drove from Texas to Colorado Springs to see family and had an issue with my car. I stopped by Phil Longs dealership service department to get my vehicle checked. Andrew welcome me and listen to my concerns. Andrew immediately got my vehicle into the service department. Andrew got my vehicle back working like it should. Followed up days later to check how my vehicle was operating. Andrew has a great knowledge and people skills. Highly recommend everyone ask for him when you need help on your Ford. Thank you Andrew 😊 I am confident to drive back to Texas when the time comes.

i want to thank linda fowler fortyhe excellent service she has given us buying our new mustang and following up with a phone call thank you linda your the greatest thank you george and elaine nistle

Matt Houser, ya gotta love this guy! He makes it a joy to bring your vehicle in for service just so you can see Matt at fleet service!! You need a fleet of this guy. Thank you Matt for bringing the joy back into my life, great customer service with a smile Terry/Luke

My salesperson, Khristi Hayden, was absolutely amazing. She ran interference for every problem and solve them all. I'm going to refer as many people as I can to her to handle their car dealership. Whatever was lacking anywhere else she made up for with her expertise diligence and positive attitude. The resales person should take lessons from Kristi!! I've sold cars and I bought cars and I've never had such a positive experience as I had with Miss Hayden at Phil Long. Levron responded publicly on 10/23/23 5:37 PM Thank you again I have put many miles on the car already in just a week or so. I am so grateful that I have the car I needed at the price I needed to pay with the kind of service that I could have only wish for thanks again and please tell Khristy personally how much I appreciate her. EDIT RESPONSE Phil Long Ford of Chapel Hills responded PUBLICLY on 10/23/23 5:26 PM Thank you for your kind review; we are happy to pass along your comments to the team here! We strive for 100% satisfaction, and it is great to see you had such a positive experience with our team. It's experiences like yours that really keep us motivated! We hope to be of service to you again in the future when you are ready for your next vehicle.

I had a coupon for a complete detail. There was a misprint of the cost. Dealership agreed to honor the price, but did a terrible job on the detail. The chrome was not polished, the carpet did not appear to have been shampooed the leather did not appear to have been cleaned and conditioned. Really not any better then a good car wash. If I had paid full price they would have to redo the detail. Seems dishonest to me.

Over 2 hours to change my oil and rotate my tires. When I asked why it was taking so long, Eric and Jeremy were extreme rude and told me to take my business elsewhere. I guess that's exactly what I'm going to do! Matt the manger sat behind us and never said a word.

Bought a 60,000 dollar truck there little over a month ago. Fan clutch went out which caused the fan blade to move , and bust a hole in radiator. Then told by the service department that the warranty I bought from them doesn’t cover the damage. And they want me to come up with 5000 dollars to get my truck fixed. Then try to trade truck in on something else and they had the audacity to offer me 30,000 on trade in for the truck I just paid 60,000 for. Worst experience I ever had from a dealership.