Reviews
Write a reviewGreat experience!
David was incredibly fair and helpful throughout the entire process!! If I ever need to buy another car, I would definitely buy from him again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome Experience
We were in the market for a Jeep Wrangler, and we were new to Texas. We stopped in to see a Jeep with Charlie, and the was no pressure at all to buy. He answered all our questions and more. The whole process was very smooth, Rene does an awesome job on the paperwork side, and we did get the extended warranty, as the Jeep was used. We would highly recommend this team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michael was Awesome
He was very patient with me and answered all my question and concerns. I will be passing his information to friends and family that are looking to buy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sue/Craig Shelton’s Pursuit of the Perfect Jeep
My experience on 04/19/19 at Novac Motors was Exemplary... from my first call inquiring about the wide selection of Jeeps with David our sensational salesman through the seamless paperwork process with Rene the finance man. David Renfro was EXTREMELY knowledgeable about ALL our questions concerning the Jeep Grand Cherokee Limiteds. He delivered a no-pressure, non-rushed, professional approach as well throughout the purchasing process. David listened to our EVERY need and then went ABOVE & BEYOND patiently finding the perfect Jeep Grand Cherokee for us! Novac Motors made the process easy and David Renfro was by far the most SUPERIOR, attentive Salesman! I challenge you to go by the Novac dealership for your next vehicle purchase ask for David and I guarantee you won’t be disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Car buying as it should be
This was by far, the most hassle-free, easiest, car purchase I have ever made. Julio was exceptionally personable, knowledgeable, and helpful. If you live in the DFW area, this should be the first dealership you consider when buying a used vehicle. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Honest and personable
Really enjoyed working with Michael as he got me into my Honda Pilot. Folks there did a wonderful job meeting my needs. Would definitely go back for my next car when needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best experience EVER!
The experience was exceptional our salesperson Michael and our finance manager Rene were wonderful, the whole process was seamless and we were in and out in no time, thank you both for being so professional and down to earth! The concern of my time was well beyond all expectations and not only will I be back I will be referring to ALL my friends and family! Thanks again for a job well done!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service
Julio and Rene were great at providing info and getting us a deal we wanted! I would recommend working with them for any car buying in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic Buying Experience
Have you ever asked for something at a store, expected good service, and then gotten little to no help and lots of runaround when all you want is to buy that something? That is your typical auto dealer experience. However, that is NOT what I got with Novak Motors. I did my homework on the car I wanted, had pre-approved financing ready to go, then called to make sure that car was still available before I headed out. Imagine my surprise pulling into the lot to see that car already sitting out front, even more surprise when David met us at the door and then asked if I was ready for the test drive. No asking me to fill out paperwork or run a credit check first, just a copy of my license and then off we went. Then, not only was he excited to see my reaction to the car's performance, but even asked if I wanted to pop onto the freeway as part of the road test. Never have I had a dealer do this before! Once we got back, there was no time wasted in getting things done. We went straight to work filling things out, and David also asked permission to see if they could get a better interest rate than I had on my pre-approval. To my surprise, they were able to save me 0.5% on my loan! They also didn't try to hassle me with a bunch of upsells, and graciously accepted when I declined adding the extended factory warranty instead of being pushy about it. These people tripped none of my usual salesman red flags, and I must say that I am highly impressed with their no-nonsense, genuine approach. Could I have gotten my chosen make and model cheaper somewhere else? Honestly, yes, but likely not with the peace of mind that their excellent customer service and "Drive Forever" powertrain warranty gave me. All in all, I feel that the amount I paid was worth every penny, and nobody who has seen the car and heard my tale has disagreed in the least. From the time we first pulled up until I drove my new-to-me Subaru WRX off the lot probably took less than an hour in total. That is 2 hours quicker than my previous best buying experience with a known used auto-mall type dealer, and infinitely better than ANY experience I have ever had with ANY large brand-name car dealership. No haggling, no hassle, no back-and-forth games, just sell the customer what they want and send them down the road with a smile, and that's what Novak Motors did. We will be back when it's time for my wife to pick out her new ride, and I WILL be recommending this company to my friends and co-workers!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
By far the BEST car dealer in town!
4/6 was my wedding anniversary. My husband was able to surprise me with a used but new to me Jeep. I am beyond happy with the service that my husband and I got from Novak Motors in Bedford, TX. We worked with Julio Echavarria and Rene Hernandez. They made everything run so smooth from the moment my husband walked in the door til the time I got there and drove my Jeep off the lot. I highly recommend Novak Motors as well as Julio and Rene for your car needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
