Reviews
Always clean and organized. Very courteous and helpful staff. A well run dealership and service department. .
Always clean and organized. Very courteous and helpful staff. A well run dealership and service department. .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating; we’re glad our service department for your Ford Expedition felt clean, organized, and supported by courteous, helpful staff.
It is very good, but sometimes expensive . I have always had good experiences at Wray Ford. They keep you informed
It is very good, but sometimes expensive . I have always had good experiences at Wray Ford. They keep you informed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you feel well informed throughout service means a lot to our service team. We also appreciate your candid feedback on pricing and your continued trust with your Ford Escape.
Dennis provided outstanding service and was informative concerning the recall of my truck f150. Max
Dennis provided outstanding service and was informative concerning the recall of my truck f150. Max
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you found our service outstanding and our recall explanation clear means a lot to our service department. We’re pleased we could address the recall on your Ford F-150 with clarity and care.
Danny Brantley, My Service tech was very patient and helpful when I was out of town and having a problem with my F-150, he was able to diagnose the problem so that I could make the decision to tow it or drive it in!! Made it in and Danny took care of it!! I’m starting to think we are kin folk, at least 2nd cousins!! Thank you Ford and Thank you Danny!! Mark Hedges
Danny Brantley, My Service tech was very patient and helpful when I was out of town and having a problem with my F-150, he was able to diagnose the problem so that I could make the decision to tow it or drive it in!! Made it in and Danny took care of it!! I’m starting to think we are kin folk, at least 2nd cousins!! Thank you Ford and Thank you Danny!! Mark Hedges
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found our service team patient and helpful during your roadside issue with your F-150 means a lot to our team. It’s rewarding to hear you felt like part of the family. Thank you for trusting our service department with your vehicle.
I am disabled and mostly use a wheelchair. I took my walker to Wray Ford. Everyone was so kind to me from the cashier to the service staff by bringing the paper work to me and not making me walk. They parked my car by the door and helped me to the car so I wouldn’t fall.
I am disabled and mostly use a wheelchair. I took my walker to Wray Ford. Everyone was so kind to me from the cashier to the service staff by bringing the paper work to me and not making me walk. They parked my car by the door and helped me to the car so I wouldn’t fall.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that parking your Ford Escape by the door, bringing paperwork to you, and helping you back safely made your service visit easier is rewarding. Your kind words and five-star rating mean a lot to our service department.
I have used oil change businesses for many years and have just assumed that your oil changes included the same services. Windshield and headlight cleaning and checking air pressure in all the tires. (Not Done) It was less than 5/7 minutes from the time that the tech drove into the oil change location that he brought a checklist to the service writer with all the boxes checked. (too quickly for the time required to check these items)
I have used oil change businesses for many years and have just assumed that your oil changes included the same services. Windshield and headlight cleaning and checking air pressure in all the tires. (Not Done) It was less than 5/7 minutes from the time that the tech drove into the oil change location that he brought a checklist to the service writer with all the boxes checked. (too quickly for the time required to check these items)
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience, and that your experience was not the quality you deserve with us. Please contact us and ask to speak to our service manager at 318-686-7300 Ext. 122. We want to make sure you are satisfied with our services and that you continue to choose us for your vehicle needs in the future.
We have been Wray Ford customers for many years and have always been satisfied with our purchase experience. KAREN TYNAN is the only salesperson we will buy from...EVER! Everyone treats us like royalty. Mr. Foster always makes the signing process wonderful and "pain-free"....I recommend Wray Ford to all my family and friends!!
We have been Wray Ford customers for many years and have always been satisfied with our purchase experience. KAREN TYNAN is the only salesperson we will buy from...EVER! Everyone treats us like royalty. Mr. Foster always makes the signing process wonderful and "pain-free"....I recommend Wray Ford to all my family and friends!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your note about a “pain-free” signing process shows how we strive to make every step seamless. Knowing that you’ve felt like family and chosen our team for your Explorer purchase over the years means a lot to us. We appreciate your recommendation to friends and family and look forward to welcoming you back.
Most of the items were completed with in a timely manner a time was given to return
Most of the items were completed with in a timely manner a time was given to return
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!
Oil change that was very fast, so I was very happy with the service I received
Oil change that was very fast, so I was very happy with the service I received
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating. Our service team is pleased we could complete your Ford Edge oil change so quickly.
All seems well with the vehicle. All employees were friendly and helpful. Only negative I have was that no one ever called, emailed, or text me saying the vehicle was ready. I had to call and confirm the vehicle was complete. Besides that, all is well.
All seems well with the vehicle. All employees were friendly and helpful. Only negative I have was that no one ever called, emailed, or text me saying the vehicle was ready. I had to call and confirm the vehicle was complete. Besides that, all is well.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that we had the opportunity to work with you, and that our team could make this an overall positive experience. We look forward to continuing to serve you in the future!