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Wray Ford

(677 reviews)
Visit Wray Ford
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (888) 965-8824 (888) 965-8824
Used (866) 957-9086 (866) 957-9086
Service (866) 670-0860 (866) 670-0860

Inventory

See all 195 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2014.
Your Hometown Ford Dealer Since 1911

Service center

Phone number (866) 670-0860

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

(677 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wray Ford from DealerRater.

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Mr Charles and Mr Sammy took care of my needs to get in a vehicle. I am very pleased with their salesmanship. Also Mr. Caleb stepped in to make sure everything went smoothly. I will always refer my friends and family to your dealership

Mr Charles and Mr Sammy took care of my needs to get in a vehicle. I am very pleased with their salesmanship. Also Mr. Caleb stepped in to make sure everything went smoothly. I will always refer my friends and family to your dealership

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hearing that you’ll refer friends and family means a great deal to our team. We’re thrilled we could help you secure your used Jeep Cherokee with ease. Thank you for choosing our dealership.

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Jay was great! I highly recommend. He was efficient and thorough. Very personable as well and communicative!

Jay was great! I highly recommend. He was efficient and thorough. Very personable as well and communicative!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing our service on your Ford Explorer was swift and thorough means a lot to our team. Your recommendation and feedback about our clear, friendly communication are truly rewarding.

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It was a very good experience dealing with Wray Ford. I had never been there before and everyone was helpful and knowledgeable.

It was a very good experience dealing with Wray Ford. I had never been there before and everyone was helpful and knowledgeable.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing you found our service team helpful and knowledgeable during your first visit means a lot to us. Thank you for trusting us with your Ford F-150 service.

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Karl was easy to work with during my recall repair. Answered calls and texts when sent.

Karl was easy to work with during my recall repair. Answered calls and texts when sent.

Rating breakdown (out of 5):
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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Everyone at the dealership is always so kind and helpful. I use this location every time my car needs maintenance. My service advisor, Javen, was wonderful!

Everyone at the dealership is always so kind and helpful. I use this location every time my car needs maintenance. My service advisor, Javen, was wonderful!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hearing that everyone was kind and helpful means a lot to our service team. We’re grateful for your loyalty to our service department and for trusting us with your Ford Explorer’s maintenance. Knowing your service advisor helped make your visit excellent is rewarding.

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I took my truck in for its first oil change, tire rotation, and full multi-point inspection. On my way home, I noticed that two of my tires were showing low tire pressure. After checking them, I realized that when the tires were rotated, the pressures were never adjusted for their new positions. My truck calls for 55 PSI in the front and 75 PSI in the rear, so this should have been part of completing the tire rotation correctly. Normally, something like tire pressure wouldn't be a huge deal to me. What concerns me more is the lack of attention to detail. If something as basic and easily verified as tire pressure was overlooked, it makes me question how thoroughly the advertised multi-point inspection was actually performed. Was everything genuinely inspected, or is it becoming another box that gets checked so the next vehicle can be brought in? I've taken my vehicles here since moving to the area three years ago and have continued coming back because I trusted the service. I also saved for nearly two years to buy this truck. I plan on keeping it for as long as I possibly can, which means preventative maintenance and thorough inspections are extremely important to me. I'm now seriously considering taking my truck somewhere else for future service—or simply doing the maintenance myself. At least if I do it myself, I know I'll take the time to actually inspect everything instead of assuming it was done because a box on an inspection sheet says it was. I don't expect perfection, but I do expect attention to detail, especially when I'm trusting someone else to help me take care of a vehicle that I worked hard to buy and intend to keep for many years.

I took my truck in for its first oil change, tire rotation, and full multi-point inspection. On my way home, I noticed that two of my tires were showing low tire pressure. After checking them, I realized that when the tires were rotated, the pressures were never adjusted for their new positions. My truck calls for 55 PSI in the front and 75 PSI in the rear, so this should have been part of completing the tire rotation correctly. Normally, something like tire pressure wouldn't be a huge deal to me. What concerns me more is the lack of attention to detail. If something as basic and easily verified as tire pressure was overlooked, it makes me question how thoroughly the advertised multi-point inspection was actually performed. Was everything genuinely inspected, or is it becoming another box that gets checked so the next vehicle can be brought in? I've taken my vehicles here since moving to the area three years ago and have continued coming back because I trusted the service. I also saved for nearly two years to buy this truck. I plan on keeping it for as long as I possibly can, which means preventative maintenance and thorough inspections are extremely important to me. I'm now seriously considering taking my truck somewhere else for future service—or simply doing the maintenance myself. At least if I do it myself, I know I'll take the time to actually inspect everything instead of assuming it was done because a box on an inspection sheet says it was. I don't expect perfection, but I do expect attention to detail, especially when I'm trusting someone else to help me take care of a vehicle that I worked hard to buy and intend to keep for many years.

Rating breakdown (out of 5):
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Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

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They are always prompt and lets me know what services are recommended, how much it will cost, and how long it will take.

They are always prompt and lets me know what services are recommended, how much it will cost, and how long it will take.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Clear communication is at the heart of our service department’s work, so hearing it helps you plan is rewarding. Thank you for your five-star rating, and we look forward to caring for your Ford Bronco again.

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Excellent service! Couldn't be happier. Javen took great care of us and will definitely be back.

Excellent service! Couldn't be happier. Javen took great care of us and will definitely be back.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re delighted you found the service on your Ford F-150 so satisfying. Hearing that our service advisor took great care of you and that you’ll be back means a lot to our service department.

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Very good buying experience. Aerf was my sales person and was extremely helpful. Had everything ready for me, made the process quick and smooth. Very satisfying car buying experience. Haven’t had many of those. Feel good about any potential follow up appointments I may need knowing Aerf will do what he can to help.

Very good buying experience. Aerf was my sales person and was extremely helpful. Had everything ready for me, made the process quick and smooth. Very satisfying car buying experience. Haven’t had many of those. Feel good about any potential follow up appointments I may need knowing Aerf will do what he can to help.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our sales team enjoyed preparing everything for your new Ford Bronco purchase and making the process quick and seamless. Knowing you feel confident about future follow-up appointments means a lot to us. Thank you for your five-star rating.

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Great job! Thanks, Danny and Spencer! I appreciate the super service! Nice folks, very helpful!

Great job! Thanks, Danny and Spencer! I appreciate the super service! Nice folks, very helpful!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing the service on your Ford F-150 felt seamless means a lot to our service team. We appreciate your kind feedback and look forward to assisting you again.

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