Reviews
Carl, who was my service technician is the most friendly and knowledgeable person that I’ve spoken to at Wrey Ford I really trust what he sells me. Also, the cashier upon checking out is very kind and helpful.
Carl, who was my service technician is the most friendly and knowledgeable person that I’ve spoken to at Wrey Ford I really trust what he sells me. Also, the cashier upon checking out is very kind and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your praise of our service technician’s expertise and friendliness during the service on your Ford F-250, along with the smooth assistance from our cashier at checkout, truly highlights our team’s commitment to care. Knowing that you trust our recommendations and found the experience welcoming means a great deal to us.
Ever since I purchased my 2021 ford explorer, I have had Wray Ford do all the work on it. I haven’t had any problems with any of the work. I want to say Thank you to Danny and Carl. Both have been very helpful on whatever needed to be done.
Ever since I purchased my 2021 ford explorer, I have had Wray Ford do all the work on it. I haven’t had any problems with any of the work. I want to say Thank you to Danny and Carl. Both have been very helpful on whatever needed to be done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service is always helpful and fast! Cashier was pleasant and courteous! A smile like she had tells me she is happy that I’m there and not a bother that has to be dealt with! For that matter it seems like a well run business just like it was when I bought my 79 Granada at the old Mansfield Rd location! Now that was a car!!
Service is always helpful and fast! Cashier was pleasant and courteous! A smile like she had tells me she is happy that I’m there and not a bother that has to be dealt with! For that matter it seems like a well run business just like it was when I bought my 79 Granada at the old Mansfield Rd location! Now that was a car!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found our service on your F-150 helpful and fast means a lot to our team. We’re glad our cashier’s warm smile made you feel welcome and valued. It’s wonderful to hear we’re as dependable now as we were when you bought your ’79 Granada.
I ordered my Maverick back in April, it finally came in and Karen was great making everything seamless!!
I ordered my Maverick back in April, it finally came in and Karen was great making everything seamless!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that buying your new Maverick went so smoothly means a lot to our team. Congratulations on your purchase, and please reach out if you need anything else.
Background story my 2023 Ford Explorer xx model has 44000 miles and has been in the service department at least 4 times for problems. Since I bought the car I have noticed that it just doesnt run like a new car & idles like a old car. This time I have had different check engine lights that had went on & off so the light finally stayed on long enough fir me to get it to the dealership July 17th because they will not even look at it unless there is an active light on. The car was not diagnosed until late in the next week then parts were ordered. I was never offered a rental car so I had to get own twice because they did not start work on the car until August 3rd & not completed until August 6th. Still waiting on reimbursement for rental car .
Background story my 2023 Ford Explorer xx model has 44000 miles and has been in the service department at least 4 times for problems. Since I bought the car I have noticed that it just doesnt run like a new car & idles like a old car. This time I have had different check engine lights that had went on & off so the light finally stayed on long enough fir me to get it to the dealership July 17th because they will not even look at it unless there is an active light on. The car was not diagnosed until late in the next week then parts were ordered. I was never offered a rental car so I had to get own twice because they did not start work on the car until August 3rd & not completed until August 6th. Still waiting on reimbursement for rental car .
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Melissa, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
The service was done on time and with out any difficulties at all , would recommend this dealer
The service was done on time and with out any difficulties at all , would recommend this dealer
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford Transit-250 went smoothly and was completed on time. Knowing you’d recommend our service department means a lot to our team.
Courteous quick service at a reasonable price. Will recommend to others. Waiting roo. Was comfortable
Courteous quick service at a reasonable price. Will recommend to others. Waiting roo. Was comfortable
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our courteous, quick service at a fair price and comfortable waiting room has you recommending us means a lot to our service team. Thank you for trusting us with your Ford F-150.
great job with the oil change and the customer service, we will be back for all of our service.
great job with the oil change and the customer service, we will be back for all of our service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad you were pleased with our oil change and customer service on your Ford Explorer. Your kind words mean a lot, and we look forward to your next service visit.
My tire pressures were not checked. Low pressure in Left rear tire. It was low on the front left on the way there. Both rear tires are lower than the front tires.
My tire pressures were not checked. Low pressure in Left rear tire. It was low on the front left on the way there. Both rear tires are lower than the front tires.
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- 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us. We'd love to get to the bottom of this and turn things around for you.
There is an issue with technicians leaving the turbo off. Don't know if it is a hose valve or what. But I've had to take my vehicle back twice after difference services for them to fix what they forgot to finish.
There is an issue with technicians leaving the turbo off. Don't know if it is a hose valve or what. But I've had to take my vehicle back twice after difference services for them to fix what they forgot to finish.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us are glad to have you as a customer.