Reviews
Made a appt for a recall notice and at the end of the day you didnt even looked at my truck. I picked my truck up because I need it . After finding someone to pick me up and to take me back to get my truck. I asked if you could then do the examination the following day but you said you were booked and would call me. NEVER got a call.
Made a appt for a recall notice and at the end of the day you didnt even looked at my truck. I picked my truck up because I need it . After finding someone to pick me up and to take me back to get my truck. I asked if you could then do the examination the following day but you said you were booked and would call me. NEVER got a call.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Very attentive to my needs from start to finish. I was kept informed throughout the process.
Very attentive to my needs from start to finish. I was kept informed throughout the process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback on your Ford Edge service. We’re glad our team stayed attentive to your needs and kept you informed from start to finish. We look forward to assisting you again.
I have purchased many vehicles from this dealership. While they have not been trouble free they have gone out of their way to correct any problems I have encountered!!! Great service department, Karl service writer and Austin Willis department manager!!!
I have purchased many vehicles from this dealership. While they have not been trouble free they have gone out of their way to correct any problems I have encountered!!! Great service department, Karl service writer and Austin Willis department manager!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your ongoing support and five-star rating. We’re pleased our service team was able to address any issues and make things right for your Ford. We look forward to assisting you again.
Danny is a great asset in the service department @ Wray Ford he has worked very well with our Fleet business account & Eddie & Brandon in the Parts Department Excellent for our Fleet Parts and delivery
Danny is a great asset in the service department @ Wray Ford he has worked very well with our Fleet business account & Eddie & Brandon in the Parts Department Excellent for our Fleet Parts and delivery
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing the efforts of our service and parts teams in supporting your fleet. We’re pleased your Ford Transit Connect received prompt attention and reliable parts delivery. We appreciate your five-star rating and look forward to assisting your fleet again.
Service was quick and thorough completing several recalls. Customer waiting area is spacious nice to have coffee while you wait. Shuttle driver was very courteous, we knew quite a few people we used to work with at Rountree Olds Cadillac.
Service was quick and thorough completing several recalls. Customer waiting area is spacious nice to have coffee while you wait. Shuttle driver was very courteous, we knew quite a few people we used to work with at Rountree Olds Cadillac.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know. We’re pleased the recall service on your Ford Ranger was both quick and thorough. It’s great the spacious waiting area and courteous shuttle driver made your visit comfortable.
They always take care of my company’s needs in a timely manner and for a reasonable price.
They always take care of my company’s needs in a timely manner and for a reasonable price.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased our team could service your Ford F-450 promptly and at a fair price. We appreciate you trusting us with your company’s needs and look forward to supporting your fleet in the future.
The service was thorough and fast. This was regarding a software update recall. Thank you Wray Ford.
The service was thorough and fast. This was regarding a software update recall. Thank you Wray Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased the software update recall on your Ford Escape was both thorough and quick. Feel free to reach out if there’s anything else you need.
Quick and easy. Communication was great. Recall repairs were addressed and scheduled online which made it very easy.
Quick and easy. Communication was great. Recall repairs were addressed and scheduled online which made it very easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review. We’re pleased the online scheduling for your Ford F-250 recall repairs made everything straightforward and that our communication hit the mark. We look forward to assisting you again.
Overall decent service. Was told the ac was fixed and had delivered to my parents house Friday 6/12. Drive that afternoon no Ac. The customer service when I spoke to service manager was awful. Proceeded to tell me “when I was younger I had no ac”. That was very inappropriate. After they had my car a week, it took another 4 days to get fixed. As of now the Ac is still working. I’m grateful for that.
Overall decent service. Was told the ac was fixed and had delivered to my parents house Friday 6/12. Drive that afternoon no Ac. The customer service when I spoke to service manager was awful. Proceeded to tell me “when I was younger I had no ac”. That was very inappropriate. After they had my car a week, it took another 4 days to get fixed. As of now the Ac is still working. I’m grateful for that.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the inconvenience and for the experience you had with us not meeting your expectations for quality customer service. We strive to provide the best possible service to all our customers. Feel free to contact our management to discuss your experience and help us improve.
Very efficient and kept me up to date on progress Danny ( head of service)!always takes great care of what needs to be done
Very efficient and kept me up to date on progress Danny ( head of service)!always takes great care of what needs to be done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for highlighting our team’s efficiency and timely updates. We’re pleased your Ford Expedition Max received the attentive service it needed. We appreciate your feedback and look forward to supporting your future maintenance needs.