Reviews
My tire pressures were not checked. Low pressure in Left rear tire. It was low on the front left on the way there. Both rear tires are lower than the front tires.
My tire pressures were not checked. Low pressure in Left rear tire. It was low on the front left on the way there. Both rear tires are lower than the front tires.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
There is an issue with technicians leaving the turbo off. Don't know if it is a hose valve or what. But I've had to take my vehicle back twice after difference services for them to fix what they forgot to finish.
There is an issue with technicians leaving the turbo off. Don't know if it is a hose valve or what. But I've had to take my vehicle back twice after difference services for them to fix what they forgot to finish.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Very unsatisfied with the service department. I left my truck there for 13 days and they never even looked at it. The service department at Wray Ford does not take appointments. Wray Ford had no problem selling me an extended warranty which was useless when I really need it. I drove an hour to McLarty Ford in Texarkana because they do take appointments and they were able to tell me what was wrong with my truck within 5 minutes. Ben Butler at McLarty Ford was awesome. Wray Ford is right outside of my neighborhood but I would rather drive over an hour to McLarty Ford because of their great customer service. I understand that the service department at Wray Ford may be busy but they have the same tools available that Mr. Ben Butler has. He used those tools to help me out and I greatly appreciate it. I would recommend him 100%.
Very unsatisfied with the service department. I left my truck there for 13 days and they never even looked at it. The service department at Wray Ford does not take appointments. Wray Ford had no problem selling me an extended warranty which was useless when I really need it. I drove an hour to McLarty Ford in Texarkana because they do take appointments and they were able to tell me what was wrong with my truck within 5 minutes. Ben Butler at McLarty Ford was awesome. Wray Ford is right outside of my neighborhood but I would rather drive over an hour to McLarty Ford because of their great customer service. I understand that the service department at Wray Ford may be busy but they have the same tools available that Mr. Ben Butler has. He used those tools to help me out and I greatly appreciate it. I would recommend him 100%.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Josh Meyer in new trucks is a true truck guy, who knows trucks. Austin in service is likewise knowledgeable, and takes extra time with you. Greg Snelling is a very good general manager.
Josh Meyer in new trucks is a true truck guy, who knows trucks. Austin in service is likewise knowledgeable, and takes extra time with you. Greg Snelling is a very good general manager.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled our sales and service teams demonstrated real expertise with your new truck and F-150 maintenance. It’s also great to hear our leadership support made a difference. Thank you for the five-star rating and for choosing us.
Good experience. Helpful before and after the sale. Sales team answer all my questions. Look forward to continue doing business in the future.
Good experience. Helpful before and after the sale. Sales team answer all my questions. Look forward to continue doing business in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted our sales team was helpful both before and after your purchase and answered all your questions. Thank you for choosing a new Ford. We appreciate your feedback and look forward to working with you again.
Couldn’t ask for better service! Every one there at the dealership is always friendly and helpful!
Couldn’t ask for better service! Every one there at the dealership is always friendly and helpful!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted the team’s friendly, helpful approach made your Ford F-250 service experience so positive. We look forward to assisting you again in the future.
Service manager is top notch! Very informative and helpful. Staff is friendly and willing to help in any way.
Service manager is top notch! Very informative and helpful. Staff is friendly and willing to help in any way.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our service manager was informative and our staff offered friendly, attentive support during your Ford service. We appreciate you highlighting their willingness to assist. We look forward to helping you again.
Aref is the best salesman in the bossier / Shreveport area, we usually get a new vehicle every year or other year and have been to majority of the dealerships in both towns, we have bought from multiple salesman and Aref has them all beat! And the team of employees that back him up to make sales happen at Wray Ford are incredible!!! I went to multiple dealerships that day even spoke to the dealership we had used the last 2 years in a row and NO one would even or could even get close to helping else, thankfully a close friend who had just bought from Aref at Wray ford recently finally called me and was like what the heck are you doing you need to go see him, so I did and when I got there he had the vehicle picked out that would be the perfect fit for me , price wise, brand new, and was just my style!!! And everything else with the hard work of him and the team he works with fell into place!! We will be customers for life, we will never use another dealership unless Aref leaves!!!
Aref is the best salesman in the bossier / Shreveport area, we usually get a new vehicle every year or other year and have been to majority of the dealerships in both towns, we have bought from multiple salesman and Aref has them all beat! And the team of employees that back him up to make sales happen at Wray Ford are incredible!!! I went to multiple dealerships that day even spoke to the dealership we had used the last 2 years in a row and NO one would even or could even get close to helping else, thankfully a close friend who had just bought from Aref at Wray ford recently finally called me and was like what the heck are you doing you need to go see him, so I did and when I got there he had the vehicle picked out that would be the perfect fit for me , price wise, brand new, and was just my style!!! And everything else with the hard work of him and the team he works with fell into place!! We will be customers for life, we will never use another dealership unless Aref leaves!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted our team helped you discover a Ford Bronco Sport that perfectly matched your style and budget. It’s great to hear everything went so smoothly from selection to purchase. Thank you for your loyalty; we’re honored to be your go to for future Bronco Sport adventures.
Quick friendly service. I was met within 30 seconds of arriving at the location. All I needed was an oil change and tire rotation. Everything was completed within an hour.
Quick friendly service. I was met within 30 seconds of arriving at the location. All I needed was an oil change and tire rotation. Everything was completed within an hour.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic our team greeted you promptly and wrapped up your oil change and tire rotation in under an hour. It was a pleasure servicing your Ford, and we look forward to your next visit.
Scheduled tire rotation and oil change and service light check. Nothing was done but oil change.
Scheduled tire rotation and oil change and service light check. Nothing was done but oil change.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please give us a call at 318-686-7300 and as to speak with our service manager.