Reviews
Service is good. This was the 2nd time I took my F150 to Wray Ford for service. Both times it was for the AC. I would give them 5 stars except for 2 things. First, it took over a week to get parts. It would not be an issue excepet for my 2nd reason for the 4 stars, communication. I'm not going to name names, but my service tech, while a really nice guy, only called me when the truck was ready for pickup. Before that, despite saying he would call me at least 3 times, I always had to initiate the call. Over all I'm not at all unhappy, but fo 5 stars I don't want to have to be the one who initiates the communications.
Service is good. This was the 2nd time I took my F150 to Wray Ford for service. Both times it was for the AC. I would give them 5 stars except for 2 things. First, it took over a week to get parts. It would not be an issue excepet for my 2nd reason for the 4 stars, communication. I'm not going to name names, but my service tech, while a really nice guy, only called me when the truck was ready for pickup. Before that, despite saying he would call me at least 3 times, I always had to initiate the call. Over all I'm not at all unhappy, but fo 5 stars I don't want to have to be the one who initiates the communications.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Aref, is a great salesman. He is very knowledgeable and was helpful in choosing my truck. If I had the money I would buy another vehicle from Aref and Wray Ford.
Aref, is a great salesman. He is very knowledgeable and was helpful in choosing my truck. If I had the money I would buy another vehicle from Aref and Wray Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled our team’s expertise and support made choosing your new Ford so smooth. Thank you for sharing your positive experience. We look forward to assisting you again when you’re ready for your next vehicle.
Great truck buying experience. Mr. Meshell was a pleasure to do business with. My second purchase from Wray Ford. Very satisfied with my new truck.
Great truck buying experience. Mr. Meshell was a pleasure to do business with. My second purchase from Wray Ford. Very satisfied with my new truck.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing us a second time for your new Ford F-150. We’re glad your purchase process was enjoyable and that our team made it easy. Enjoy your new truck and we look forward to assisting you again.
Service was quick and efficient.Arrived at opening time and was greeted and processed immediately.
Service was quick and efficient.Arrived at opening time and was greeted and processed immediately.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know your Ford F-150 was handled promptly right when you arrived at opening. We’re glad our team greeted you immediately and kept the service moving efficiently. We look forward to assisting you again.
Took my new truck in for a recall. Work was done promptly, but when I asked for help with my connectivity, I was blown off and offered no assistance. You would think spending $75k with them would warrant a little assistance with an issue.
Took my new truck in for a recall. Work was done promptly, but when I asked for help with my connectivity, I was blown off and offered no assistance. You would think spending $75k with them would warrant a little assistance with an issue.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Phillip, your salesperson will reach out to you shortly to address the issue you are having. We apologize for the inconvenience you are experiencing with us. We want to make sure to give you the best experience possible and we appreciate your business. Again, we apologize that your experience was not the quality you expected and we want to make right. Thank you for being a valued customer.
They have had our 15 passenger van to do warranty work on it for 9 weeks with NO resolve and no rental. Do not use their service department.
They have had our 15 passenger van to do warranty work on it for 9 weeks with NO resolve and no rental. Do not use their service department.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Karen, we're sorry that you didn't have a completely satisfying visit. Please feel free to reach out to us directly to discuss. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Very good I am pleased happy with the service I received I will use it again
Very good I am pleased happy with the service I received I will use it again
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive feedback. We’re delighted you plan to return and look forward to serving you and your Ford again.
Requested a tire rotation, was billed for it, but it was not done. I had marked my tires before getting there. When I picked up my truck, there was grease all over the armrest and the service rep had to work to remove it. I had an issue with an accessory that Wray Ford installed on my truck. The service rep told me she would get some information and call me. It's been over a week and I have not heard back.
Requested a tire rotation, was billed for it, but it was not done. I had marked my tires before getting there. When I picked up my truck, there was grease all over the armrest and the service rep had to work to remove it. I had an issue with an accessory that Wray Ford installed on my truck. The service rep told me she would get some information and call me. It's been over a week and I have not heard back.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused to you during your recent visit to our dealership. We strive to provide the best service possible to our customers. I have spoken with your service rep and she will be calling you shortly. She has been trying to get the information for you. She can be reached at 318-686-7300 until 5 pm today. We want to make things right, and again we apologize that your experience was not the best it could be. We appreciate your business.
They didn’t have enough service workers to complete my service “The Works”. And needed my recalls looked at and that didn’t happen either.
They didn’t have enough service workers to complete my service “The Works”. And needed my recalls looked at and that didn’t happen either.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark here.
Amos was so helpful and the financial representative made it so easy. I went with no expectations of buying but ended up leaving with a vehicle! So happy with the service.
Amos was so helpful and the financial representative made it so easy. I went with no expectations of buying but ended up leaving with a vehicle! So happy with the service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to learn our team made financing seamless and helped you find a vehicle you love. We’re thrilled you’re enjoying your used Ford Edge and appreciate your five-star rating.