Reviews
Transmission was by rebuilt by Wray Ford in November 2025 ($6200). I was led to believe it was a total rebuild at that price, obviously not. After another $1600, I’m wondering where is the warranty. This probably should have been a 2 star review.
Transmission was by rebuilt by Wray Ford in November 2025 ($6200). I was led to believe it was a total rebuild at that price, obviously not. After another $1600, I’m wondering where is the warranty. This probably should have been a 2 star review.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Good straightforward service. Polite people. Prefer cleaner waiting room and chat w/ service rep after.
Good straightforward service. Polite people. Prefer cleaner waiting room and chat w/ service rep after.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the service on your Ford Maverick felt straightforward and that our team was polite is rewarding. Your feedback about waiting room cleanliness and chatting with a service advisor afterward helps us maintain a welcoming experience for every visit.
Javin was very professional and did exactly what he said he would do. Service technician was very knowledgeable and made sure I saw what he was doing.
Javin was very professional and did exactly what he said he would do. Service technician was very knowledgeable and made sure I saw what he was doing.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team was happy to deliver on every promise during your Ford F-150 service. Hearing that you appreciated your technician’s expertise and transparency in walking you through the work means a lot to us.
My second time coming here I have nothing but good things to say. Treat with respect and kindness, I had a recall they handled it in a timely manner
My second time coming here I have nothing but good things to say. Treat with respect and kindness, I had a recall they handled it in a timely manner
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you felt respected and cared for during your second visit means a lot to our service team. We’re glad we could resolve your Ford F-150 recall promptly and make your visit a positive one.
Had a service appointment at 9 am. Arrived 10 minutes early. Sat for 3 full hours and they never took my truck back. When I asked about it the advisor laughed and said, “guess that’s on me!” No care that I took off work to go to appointment. Horrible service!!! They also had several other customers waiting upset as well. When I called to speak to manager they put me off on hold and never talked to anyone. I will never do business here!!!
Had a service appointment at 9 am. Arrived 10 minutes early. Sat for 3 full hours and they never took my truck back. When I asked about it the advisor laughed and said, “guess that’s on me!” No care that I took off work to go to appointment. Horrible service!!! They also had several other customers waiting upset as well. When I called to speak to manager they put me off on hold and never talked to anyone. I will never do business here!!!
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
The service was outstanding in and out in less than one hour. The service technician kept me posted during the service process.
The service was outstanding in and out in less than one hour. The service technician kept me posted during the service process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad you were back on the road so quickly after your Ford F-150 service. Knowing you appreciated our updates during your visit means a lot to us.
Customer service was great. I was in and out quickly. Karl was very friendly and I would recommend Wray Ford.
Customer service was great. I was in and out quickly. Karl was very friendly and I would recommend Wray Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our team delivered friendly, efficient service and got you in and out quickly means a lot to our service department. We’re glad the service on your Ford Edge went smoothly and appreciate your recommendation.
Matt had me fixed up in 1 day after I had been having the same issue for over 6 months with my hometown dealer.
Matt had me fixed up in 1 day after I had been having the same issue for over 6 months with my hometown dealer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Efficient problem-solving guides our service department. Knowing we could resolve that persistent issue on your Ford F-250 in just one day means a great deal to us.
THE SERVICE AND WORK PERFORMED WAS GREAT. THE ONLY ISSUE WAS THE LONG WAIT TIME FOR PARTS.
THE SERVICE AND WORK PERFORMED WAS GREAT. THE ONLY ISSUE WAS THE LONG WAIT TIME FOR PARTS.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
This was our third visit and again excellent service. A very cozy place . Smiles all around ! Will definitely be getting my services here. Thanks for excellent service!
This was our third visit and again excellent service. A very cozy place . Smiles all around ! Will definitely be getting my services here. Thanks for excellent service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you enjoyed your third visit and felt at home in our cozy service department means a lot to us. We're pleased to be your go-to for service on your Ford F-150 and look forward to welcoming you back soon.