Reviews
Scheduled tire rotation and oil change and service light check. Nothing was done but oil change.
Scheduled tire rotation and oil change and service light check. Nothing was done but oil change.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Karen T. at Wray Ford in Bossier City helped me find the truck I was looking for, she answered all the questions I had. I'd recommend Wray Ford to anyone looking to purchase a new or used vehicle.
Karen T. at Wray Ford in Bossier City helped me find the truck I was looking for, she answered all the questions I had. I'd recommend Wray Ford to anyone looking to purchase a new or used vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled we could help you find your new Ford F-150 and answer every question along the way. Thank you for recommending us, and we look forward to serving you again.
Very professional and tentative. Service guy came out and told me what was going on with my service.
Very professional and tentative. Service guy came out and told me what was going on with my service.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad you found our approach professional and clear during your service. It was our pleasure to keep you informed about your Ford. Feel free to reach out anytime you need assistance.
I was very pleased with the service the time it took and the payment part.
I was very pleased with the service the time it took and the payment part.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear that service on your Lincoln MKZ was efficient and that the timing and payment process went smoothly. We appreciate you letting us know.
Kept my car for 2 weeks, mainly because the mechanic that started on it the first week went on vacation the next week and the service rep would not get it moved to another mechanic that was on duty, so my car sat on the lot while the mechanic was on vacation. I was so mad.... The service manager never answers his/her phone.
Kept my car for 2 weeks, mainly because the mechanic that started on it the first week went on vacation the next week and the service rep would not get it moved to another mechanic that was on duty, so my car sat on the lot while the mechanic was on vacation. I was so mad.... The service manager never answers his/her phone.
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- Buying process
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
I can't say enough about the great service advisor, Danny Brantly. He is highly knowledgeable and treats the customer like they are a part of his family. The ladies up front are also very friendly and make the customer feel at home.
I can't say enough about the great service advisor, Danny Brantly. He is highly knowledgeable and treats the customer like they are a part of his family. The ladies up front are also very friendly and make the customer feel at home.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear our service advisor’s expertise created a family-like experience and that our front desk team offered such a welcoming atmosphere. Thank you for trusting your Ford with our team. We look forward to assisting you again.
Everyone was friendly. James the advisor was great, and is helping me with a recall issue also. Service was fast, however I could tell when I got home that my tires had not actually been rotated. So that is a bit of a disappointment because I paid for an oil change and tire rotation. Other than that, it was a good experience.
Everyone was friendly. James the advisor was great, and is helping me with a recall issue also. Service was fast, however I could tell when I got home that my tires had not actually been rotated. So that is a bit of a disappointment because I paid for an oil change and tire rotation. Other than that, it was a good experience.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We appreciate your business and hope to see you again soon.
Top notch service department, very fast and professional. I will most certainly use them again.
Top notch service department, very fast and professional. I will most certainly use them again.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! We’re pleased the service team handled your Ford F-150 swiftly and professionally. We look forward to taking care of you again.
Service was completed quickly and efficiently. My wipers were out of stock and my service advisor contacted me next day when available. Great first time experience!
Service was completed quickly and efficiently. My wipers were out of stock and my service advisor contacted me next day when available. Great first time experience!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear your Lincoln Nautilus received quick and efficient service. We appreciate your patience with the wiper restock and are glad your service advisor kept you informed during your first visit.
Very fast and thorough visit. Scheduled service and was taken in as promised and delivered on time as well. Best service experience anywhere..
Very fast and thorough visit. Scheduled service and was taken in as promised and delivered on time as well. Best service experience anywhere..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re delighted your scheduled service for your Ford was handled promptly and thoroughly. It’s rewarding to know we could deliver a smooth and on-time visit.