Reviews
Excellent Customer Service
This is our 4th lease from Hamer Toyota and Steve Denson. Steve makes the process quick and easy. He is polite, informative, and easy to talk to.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience
Thank you. My salesperson was helpful, professional, and I couldnt have had a better salesperson. I really appreciated his help and honesty. And will recommend him in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service
Had great customer service with Juan acevedo he was really helpful and really knowledgeable. He was patient and took his time with us. We will be Recomending friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rude customer service
I purchased a rave4 on April 20,2018 sale person very nice but when come to finance department is something else. It was a cash purchase pay with my personal check, i been told that i have fill out a finance paperwork for it even though i pay cash.just incase my check bounce, if my check bounce than they will sent directly to financing company. but my check not bounce than they will disgard the paper work. They LIE!!!!!! long story short , weeks later i receive the letter in the mail stating that they cannot financing my vehicle. i was shock because i they cash my check within two days. i call Hamer finance department , talk to Pete Kern regarding the letter i received, immediately telling me because the time of purchase i told them i need a day or two to get third parties loan. i telling him i did not said such thing anyway meanwhileto explain to himbut seem like he careless because he constantly talking to other person in his office.I am trying to explain what the letter state not surprise he HANGUP on me. I feel like Hamer Toyota sale my information for third parties.because of Pete' action. For all of you out there Don't Believe Hamer Finance Department
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Xuan H, we're sorry to hear that you had a negative experience with our dealership. We’d like the opportunity to talk with you to see how we can make your experience better. So please contact the Carlos Guerrero/Hamer Toyota Finance Director at Hamer Toyota 818-365-9621, his direct line 818-979-7711 or carlosg@hamertoyota.com.
Excellent Service, Juan!
This is our second car from Hamer Toyota. Our first time, we were lucky to come across Juan Cebedo. He was super helpful, very polite and most importantly... we never felt pressure. This time around, we went straight to Juan. And once again he was awesome. He took care of us, from start to finish. Everything went well, except during the time we went to the back with Eric, in financing. He was a bit pushy on selling us extra coverage... we kept on telling him we were not interested but he kept on trying to sell. At one point, my husband got a bit annoyed. Thankfully, Eric finally got the point, and we were able to finalize the sell. Overall, a great experience. Once again, thank you Juan Cebedo!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought a 2015 Toyota Camry
We had a great experience! Everyone was very friendly and super helpful. We felt welcome from the moment we got out of the car. They even gave my kids donuts while we waited and made them comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful experience !!!
Steve Denson has taken care of us for over 15 years ! He always looks for and finds exactly what we need to fit our family budget !!! Steve simply is the best and we appreciate the care he gives our family !!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Really hassle free car buying experience
So far I have bought several car but this time was so hassle free. Steve is a very helpful and transparent sale person with great manner. He looks like very knowledgeable sales person to me. thanks Steve for making my car buying very simple and smooth.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Steve is the Man
Couldn’t be happier with the experience of purchasing a new car compared to the experience me and my brother had at another dealer before we went to Hamer. Steve met us at the door with a big smile and I left with a big smile everything whas hassle free truthful and honest . If you are in the market for a new Toyota Steve is the man to go to you will not be disappointed thank you Steve and all the wonderful folks at Hamer Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My favorite dealership!
Steve Denson makes car buying experience into a relationship building, buying experience. Thanks to his awesome approach, knowledge and experience, he makes car buying fun. He doesn’t waste time and gets you the best deal possible! This is our 4th lease with Steve and he delivers every time! Thanks SD! In addition, Charles in Finance didn’t pressure us or make us spend more time. He was fun to work with and chat. Thank you Steve and Charles!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
