Reviews
Write a reviewBUYER BEWARE!!!! I HIGHLY SUGGEST ANYONE ELSE WITH ISSUES TO FILE WITH THE AG'S OFFICE ONLINE, it only takes a few minutes to fill out the form! thats what they're here for! Just in case they suddenly forget they sold us this 2016 VW GTI on 6/3/26 If I could give ZERO stars, thats what they deserve! Within 2 weeks of buying this VW, it was in the shop for a leaking coolant issue. Within 1 month it's sitting at Carrollton VW finding out the REAL issues.... they asked me if I "could just return the car to the dealership, because of the MAJOR transmission problems", on top of the coolant issue Cross was supposed to repaired and did not. AS OF 8/11/26 to add the $4006.12 estimate for the bad transmission and org part they claimed to fix
BUYER BEWARE!!!! I HIGHLY SUGGEST ANYONE ELSE WITH ISSUES TO FILE WITH THE AG'S OFFICE ONLINE, it only takes a few minutes to fill out the form! thats what they're here for! Just in case they suddenly forget they sold us this 2016 VW GTI on 6/3/26 If I could give ZERO stars, thats what they deserve! Within 2 weeks of buying this VW, it was in the shop for a leaking coolant issue. Within 1 month it's sitting at Carrollton VW finding out the REAL issues.... they asked me if I "could just return the car to the dealership, because of the MAJOR transmission problems", on top of the coolant issue Cross was supposed to repaired and did not. AS OF 8/11/26 to add the $4006.12 estimate for the bad transmission and org part they claimed to fix
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Nothin but problems with the vehicle I've purchased. Been to dealer 4 times to fix problems. Now it won't crank. Haven't even had it 2 months
Nothin but problems with the vehicle I've purchased. Been to dealer 4 times to fix problems. Now it won't crank. Haven't even had it 2 months
- Customer service
- 1.0
- Buying process
- 5.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
These guys did a great job in my car buying experience. That had what I was looking for at a fair price and the price didn't change when I got to the dealership. I highly recommend Cross Autos.
These guys did a great job in my car buying experience. That had what I was looking for at a fair price and the price didn't change when I got to the dealership. I highly recommend Cross Autos.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sent my mom up to Cross because I heard they had some good prices and great cars. She bought a 2006 Impala - loves it! Thanks guys.
Sent my mom up to Cross because I heard they had some good prices and great cars. She bought a 2006 Impala - loves it! Thanks guys.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I liked these guys. I went for a great buy and got one. They were true to what they said online unlike some others I've visited.
I liked these guys. I went for a great buy and got one. They were true to what they said online unlike some others I've visited.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
These guys were very helpful when I was shopping. No pressure, just helped me get a good price on a car I liked.
These guys were very helpful when I was shopping. No pressure, just helped me get a good price on a car I liked.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
After looking around for several weeks, we found a truck on cars.com that led us to these guys. Was pleasantly surprised - the truck we bought was low miles and in really good condition for the age and it was priced well. Overall very happy.
After looking around for several weeks, we found a truck on cars.com that led us to these guys. Was pleasantly surprised - the truck we bought was low miles and in really good condition for the age and it was priced well. Overall very happy.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
HAVE SOME VERY NICE INVENTORY FOR THE MONEY...THESE GUYS GOT ME DONE WHEN I DIDN'T THINK IT WAS POSSIBLE WITHOUT GOING TO THE DREADED BUY HERE PAY HERE DEALER - YUCK!
HAVE SOME VERY NICE INVENTORY FOR THE MONEY...THESE GUYS GOT ME DONE WHEN I DIDN'T THINK IT WAS POSSIBLE WITHOUT GOING TO THE DREADED BUY HERE PAY HERE DEALER - YUCK!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase