Santa Fe Kia

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
79 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    March 20, 2019

    I referred my mother to Santa Fe Kia because I am a faithful Kia customer and the service was awful. They did not pay off her old vehicle within 14 days... as promised. They sold her old vehicle and still didn't send the pay off to her bank. Multiple phone calls were made to the dealership within a month and a half time span asking when the pay off would be sent because the bank froze her account and they said the payment was sent, a week later we found out they lied and never sent the payment. It took my mother and I to bring up the fact that we would get a lawyer involved for them to pay off the car. I called the manager Adam to request a new temp tag for my mother because her current one had expired, I also informed him that I was not happy with their service and he hung up the phone on me. I will never go back to this dealership. I did not feel like they were helpful or even cared about the issues that were happening.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    July 7, 2017

    We had a wonderful experience. We had in minds what we wanted. We were greded outside by a friendly salesperson who brought us keys to look inside the... New Niro. He asked us if we wanted to take a test drive. We did there was no pressure sales. Inside we met his supervisor then the finance man. All very friendly efficient and knew their job. In summary a great experience and recommend Kia of Santa Fe to others.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • January 12, 2017

    We had a pleasant buying experience with Kia of Santa Fe. No pressure, our sales consultant worked with us over the phone until we were able to drive up... to Santa Fe from Rio Rancho. Thanks Jose Baca!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 7, 2017

    We had a wonderful experience. We had in minds what we wanted. We were greded outside by a friendly salesperson who brought us keys to look inside the... New Niro. He asked us if we wanted to take a test drive. We did there was no pressure sales. Inside we met his supervisor then the finance man. All very friendly efficient and knew their job. In summary a great experience and recommend Kia of Santa Fe to others.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 3, 2017

    I went to Santa Fe Kia to LOOK at the Kia Soul and left WITH a Kia Soul, which I love. The salesman was extremely courteous, answered all of my questions,... assisted me with any help I needed (I am arthritic, and have issues with getting in and out of vehicles) and made me feel 'special.' I told him which Kia Soul I liked, and he took me out for a short drive, then had me drive the vehicle, again, answering questions. He was very much a gentleman and made sure I understood the great pricing that was available for me and the financing. I couldn't have been happier. The financial guy was also very gracious, and made me feel very comfortable about my purchase - not leading me astray, but answering questions truthfully. What a great experience I had with my purchase, all the way around. Congratulations, Santa Fe Kia.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 21, 2016

    The staff is great and friendly and keep me informed about the maintenance process of my car!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 6, 2016

    Overall great buying experience in a no pressure sales environment. It was quite refreshing process in which I was able to take my time and over 3 days... walked me through the right decision. Pre-sale web finance process was easy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 6, 2016

    my review is that Laurence Taylor is such a nice guy, and helped me out on my vehicle

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 17, 2015

    The service dept. is top notch, each and every person that has helped me this past year has gone above and beyond. I am very greatful to be able to come... in to have my KIA serviced with you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your continued loyalty and we certainly do appreciate your business. We'll look forward to seeing you on your next scheduled service vis...it. Derek Velasco, General Manager.

  • 5.0 out of 5
    November 17, 2015

    I go to Kia for my oil changes and tire rotations. Service has always been fast and very professional. The car is thoroughly checked. As always, the service... is excellant.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your thoughts with us. We certainly appreciate your business and look forward to seeing you on your next visit.

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