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Planet Chrysler Dodge Jeep Ram FIAT (Sold)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (145 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (145 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Fantastic place to get your new car!!

The Sales person was fantastic and very helpful. He made the process easy and fast. Thank you I will make sure I bring friends here to get their new cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, the Planet Chrysler Dodge Jeep Ram FIAT

Good service

Timely, treated me well. Walked me out to my truck and opened the door for me. Assured me everything was good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, the Planet Chrysler Dodge Jeep Ram FIAT

AMAZING EXPERIENCE!!

It was the most relaxing experience we have ever had in a car dealership. Everyone was happy, kind, knowledgeable and very nice!! DUSTINE HEDE was our sales guy, and he was the most respectful young man we have seen in a while. The General Manager, Nevin Foster, greeted us at the door and immediately had Dustin pull up the truck we wanted. The deal was made and Weston Foster, in Finance was AMAZING as well. Can't say enough great things about our experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Dustin, Nevin and Weston made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, the Planet Chrysler Dodge Jeep Ram FIAT

Very nice facility

Yuri and Josh were very helpful. The purchase was a plesant experience. I would recommend Plantet Dodge for anyone interested in buying a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, the Planet Chrysler Dodge Jeep Ram FIAT

Great experience

Mr. Amani is the very best he took his time with me explained everything all my questions he answered and I felt very comfortable and he showed me several different options that would be best for me I am so happy this Dodge is the second dodge in a month and a half I’ve Botton and I’m looking at down the road by in either a Dodge are a jeep for my niece for college I’m not happy I can go to camp Penilton I’m retired from the military and get a good deal but yet I will come over here to buy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, the Planet Chrysler Dodge Jeep Ram FIAT

Great Service

Fast service and very knowledgeable. Employees are very friendly and quick to assist. I appreciate their advice and keep me updated on future needs for my vehicles; I own two Dodge vehicles which one I purchased from Planet Dodge in Flagstaff, AZ.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, the Planet Chrysler Dodge Jeep Ram FIAT

Planet dealership

1) Service tech was very nice but did could not remember request I made. Ask what kind of oil a customer wants - do not assume. 2) Cashier was very rude. Was on personal phone call, pointed to payment pad & never said a word.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Daryl, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, the Planet Chrysler Dodge Jeep Ram FIAT

Horrible experience

Unable to give ZERO stars. I have had the absolute WORST experience EVER! I really wanted a Jeep so I bought it here. Yuri Trump was my sales person. The WORST, most pushy sales person I have ever experienced. I almost didn't get a Jeep just because he was so horrible, but I broke down and purchased the car I wanted, even though it killed me to give him a sale. Weston was my finance person and he was WONDERFUL. I didn't want to buy the night I was there because MY car that I was trading in needed to be cleared out, but I let them talk me in to it. I use it for work and had a ton of event stuff in it. Yuri was supposed to take the car to my house so I can unload it, but by the time we finished the paperwork it was going on 9pm and there was no one left at the dealer ship to follow him over. I was PROMISED that I could leave my belongings IN the car and come at a later date to clean it out. I had a bunch of work supplies, a canopy, personal belongings etc in it. I didn't want to do that, but they assured me everything would be safe and fine. They were aware I was going out of town for the weekend. Fast forward to the next week when I could go get my belongings. I had been in constant contact with the dealership so they were aware I still needed to come get my things. I called to make a time to pick them up and Vanessa (very nice customer service rep) had put me on hold to check. She came back and told me that they had SOLD my car with all my belongings IN IT! I had my son's letters from boot camp were in there, my sons High School Year books, work items and more! I am so angry and beside myself. If I could take the Jeep back and be done with this company I would! Stay away! Once they have your money, they could care less about you. ALL of my personal and work belongings are gone and there is nothing I can do about it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My Favorite Dealership in Town!

Steel was helpful and super patient when purchasing our new 2016 Jeep Patriot. Everything worked out great between our trade and purchase. I waited a couple weeks to write a review but Planet is by far my favorite dealership in town. They have created such a homey little environment there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, the Planet Chrysler Dodge Jeep Ram FIAT

Excellent experience buying our car

Because of our previous vehicle being involved in an accident and declared a total loss, we were put in the predicament of finding another car that would suit our needs. Steel Simmonds at Planet CDJFR was the guy to help. He was patient and pleasant the entire time we were looking. He never pushed us to do anything, he just let us go through the process and answered questions. What we went in thinking we wanted is not what we ended up with, we're much happier with what we bought! Thank you Steel and the team at Planet for making the experience a pleasant one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, the Planet Chrysler Dodge Jeep Ram FIAT