Reviews
Poor communicaton/Poor customer service
Our vehicle was in for repairs for over two weeks when we called for an update at which time we were informed no work had been performed and in fact the location of our vehicle was uncertain. We were told a call would be returned and it was not. We called the following day and still no vehicle was located. Finally received a call that the vehicle was located and work would begin when part/parts were ordered and received. No apology or expedited service was offered or delivered.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ellery - Thank you for bringing this to our attention. We understand the importance of timely updates and efficient service, and we apologize that we fell short in this instance. At Bill DeLuca Chevrolet, we take customer feedback seriously, and we would be happy to address these concerns with you directly so we can help. At your earliest convenience, please contact our service director, David Brown, at 978-475-6200. We value your business and look forward to speaking with you soon.
It was a pleasure working with Al Deluca.
It was a pleasure working with Al Deluca. He is a true gentleman and cares about his customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sharon - thank you for leaving this five-star review! We are so happy to hear about your positive experience with Al. We hope to see you again soon!
A car buying extremely easy!
A car buying extremely easy! Great deal and great service ! A great place to buy a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
daniel_zecker - Thank you for the five-star review! We're pleased that your car-buying experience with us exceeded your expectations. We appreciate your business and hope to serve you again in the future. Have a nice day, and take care!
Marc was wonderful to work with and made buying a new car
Marc was wonderful to work with and made buying a new car a breeze. He had only my interest in mind he even sent me pictures of the car so I could see it was just what I was looking for. I would definitely recommend him to friends
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ldybugglee - Thank you for the five-star review! We're delighted that Marc offered exceptional service and that you had a pleasant experience purchasing your new vehicle. We appreciate the recommendation and look forward to serving you again. Have a wonderful day, and take care!
I worked with Seth B at AutoUse and it all when smooth
I worked with Seth B at AutoUse and it all when smooth and easy, nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Aldo56 - Thank you for the five-star review! We're glad you enjoyed your customer experience. If there's anything else we can do to assist you, please don't hesitate to reach out. Have a nice day, and thank you for visiting!
The buying and trading process was extremely easy and
The buying and trading process was extremely easy and fair. very professional. I highly recommend Deluca Chevrolet.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mojosaba - Thank you for the 5-star review! We're thrilled you received exceptional service and had a positive experience with us. We appreciate your business and hope to see you again soon. Take care!
Marc g superstar employee
I was having my xt5 services with scott and was sent over by the Auto body side. They are awesome . I snuck up to sales while that was happening and Marc G . gave me a stellar tour of the inventory and set me up with the most perfect suv ever ! Thank your mark and Jake for helping me surprise my husband with a great suv he will love ‘
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the five-star review, Francesca. That's great! We're so glad our team worked together to give you such a memorable visit to our dealership. Enjoy the new vehicle, and we look forward to serving you again. Have a wonderful day, and take care!
Everyone was so nice and helpful especially Alan Katz we
Everyone was so nice and helpful especially Alan Katz we would recommend highly to everyone. The fastest and easiest process was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star review, Golfer girl. We're glad to hear that! We also appreciate the positive feedback about your customer experience with Alan and our sales process. Have a nice day, and we look forward to working with you again!
I’ve been with them for 10 years now I would highly
I’ve been with them for 10 years now I would highly recommend them to anyone!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your five-star review, jmdigaetano. We're glad to hear that! We appreciate your continued business and hope to serve you again in the future. Have a wonderful day!
Great people ?Richie and Seth
Seth and Richie are the best at AutoUse. They are very kind and wonderful to me!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your five-star review, Maria. We are glad your customer experience with Seth and Richie was satisfactory and hope to see you again. Have a nice day, and take care!