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Gettel Toyota of Lakewood

(4,464 reviews)
2024 consumer dealer award
View 5 awards
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award

Reviews

(4,464 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gettel Toyota of Lakewood from DealerRater.

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Excellent job!

Excellent job! I loved the service. The help, my car. Thank you for taking care of it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five star review Kristina! The whole team really appreciates your support. Ryan Fischer General Manager

Dealer response

Thanks for the five star review Kristina. Our whole team really appreciates your support. Ryan Fischer General Manager

Was very happy with this dealership very helpful in

Was very happy with this dealership very helpful in finding the perfect fit for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five star review Heidi.I am glad Paulo and Alex were so helpful. Ryan Fischer General Manager

Did a nice quick maintenance check on my car.

Did a nice quick maintenance check on my car. Everyone was very nice and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five star review. I am glad Ana was so helpful. Ryan Fischer General Manager

Prompt, easy to understand and questions answered

Prompt, easy to understand and questions answered clearly. My wait was reasonable and comfortable. My service has always been a pleasure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five star review. I am glad Jacob takes such good care of you. Ryan Fischer General Manager

The people were very helpful and easy to deal with.

The people were very helpful and easy to deal with. Jami was the best. He did an A Plus job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five star review. I am glad Jaime was so helpful. Congratulations on your new Toyota. Ryan Fischer General Manager

Paulo was great…he explained everything in details and

Paulo was great…he explained everything in details and his follow-up with texts was great…great team in Gettel Toyota of Lakewood…than you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five star review. I am so glad Paulo was so thorough. Congratulations on your new Toyota. Ryan Fischer General Manager

I worked with Kristie.

I worked with Kristie. She was polite, professional, and efficient. Detailed information was supplied and paperwork was done quickly. She should be salesperson of the month! Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five star review I am glad you enjoyed working with Kristie. Ryan Fischer General Manager

Terry went above and beyond to help me understand our new

Terry went above and beyond to help me understand our new car! He's the man for my next car deal and to tell others about.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five star review Nancy. I am so glad you enjoyed working with Terry. Congratulations on your new Toyota. Ryan Fischer General Manager

Went to the dealership for three reasons, one of

Went to the dealership for three reasons, one of which was to have a flaw in my tint replaced. After being without my vehicle for the entire day I returned to pick it up. By this time, the person who was assisting me had left for the day. I got in my car and immediately noticed that the tint was FULL of bubbles. I am extremely disappointed! I believe that they will correct it by replacing it again, but the inconvenience is not acceptable. The representative should have checked the work before they called me to pick up my vehicle. A second reason that I went for service required me to pay, as the other issues are under warranty. There was NO disclosure that using a credit card would in-cure a “service fee”. I don’t know what percentage they charged, but it is nearly $50 more dollars. Had they said something I could have paid in a different manner. I did not realize it until I was home.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I am very sorry that you did not have a positive experience. Sometimes when the tint is new it can bubble. Usually after a few days it flattens out. If you are still having an issue please call Diane Beimann our Customer Relations Manager at 941-567-1080. as far as the 3% credit card charge, you should have been advised, but we do have signs on every service desk. Ryan Fischer General Manager

Bernardo was outstanding.

Bernardo was outstanding. Wholly recommend you talk to him if you’re buying a Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the five star review and your recommendation. I am glad you enjoyed working with Bernardo. Congratulations on your new Toyota.. Ryan Fischer General Manager