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Hickory Used Car Superstore

(455 reviews)
Visit Hickory Used Car Superstore
Sales hours: 8:30am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 8:00am–5:00pm
Tuesday 8:30am–8:00pm 8:00am–5:00pm
Wednesday 8:30am–8:00pm 8:00am–5:00pm
Thursday 8:30am–8:00pm 8:00am–5:00pm
Friday 8:30am–8:00pm 8:00am–5:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
2014 state dealer award
View 4 awards
2014 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(828) 615-8041 (828) 615-8041

Reviews

(455 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hickory Used Car Superstore from DealerRater.

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2011 Kia Soul

My husband and I were in desperate need of a vehicle and we stopped by dealership to see if they could help us. With very little work from us and great work from Keith we were able to get us back on the road to take care of our family. We are very pleased and appreciative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

2010 santa fe

Find dealership on line helping building my credit great place to visit and buy bw suelre askbfor Keith and get the bwst deal and price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

15 Kia Sorento

My experience here was wonderful. Everyone was very helpful and efficient, especially Keith. I I would recommend purchasing a car from here to everyone that is in search of another vehicle. Excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

13 Chevy Silverado

Super easy car buying experience. Walked in told them what we wanted, test drove it and signed. In and out, process taking a little over an hour!!! Highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Always a great experience!

My fiancé and I have worked with this dealership twice now and worked with Brett both times. The first time we were looking for a simple, every day car. Brett immediately suggested a few cars. We preferred one but after telling him a few things we really wanted out of the car, he respected our likes for the other one but told us from the seller point of view that the better option was our second choice. We bought the car and realized a small issue the next day with a wheel. We called and were told to come on in and it was promptly taken care of. Today we we're back purchasing our second vehicle from here. Again, we came straight in, talked with Brett, told him what we were looking for and he got us narrowed down to two cars. We test drove both, ran numbers and are now making another smart purchase. Brett is upfront and honest. Throughout both purchasing processes, he made himself available and easy to reach, ready to answer any questions we had. He's also very patient and willing to work to get the deal made. He respects his customers and has built a professional relationship with us. We trust and respect Brett with assisting us with these purchases as well as future ones.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

14 Ford Fusion

Go by and see Keith! Buying a car from him was so easy and FAST! I would recommend buying from this establishment to anyone! They were really friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

'15 Ford Fusion

Went to Used Car Superstore looking for a newer car for my husband. Sales associate made the buying experience a breeze. He was knowledgeable about the inventory. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

It was the least stressful car buying experience ever

Thank you Keith Barnett for making this process as stress free as possible. I appreciate your kindness and patience in finding me a car suited for my circumstances. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Best day ever

I've had nine attempts, all were fails. The past year has been a struggle finding a new or used SUV for my growing family. I schedualed an appointment for 6/26/17. I met with a man named Darren Stilwell. I expressed, and was very positive I would not leave with a vehicle. Before my appointment I had shopped online read testimonies and viewed their wide selection of suv's. To my surprise they had matched me with one of my top choices. While my application was being ran Darren pulled the vehicle. We shared life experiences and created a personal yet professional friendship while test driving and to my surprise yet again he walked in with a deal. Not a lot down, reasonable payments and not to mention I was in love with the vehicle at first site. I had to ponder the decision. Even though I still had some negatives to my story I returned and took the chance. Besides, what is life if you refuse and coward away from your goals. We signed the paperwork and he even let me use the vehicle to retrieve needed information for my financing. After all was completed with Darren I sat with the business manager Ramiro Garcia. Usually your annoyed at this point and wishing you were out already. In reality the time management was beyond any other dealership. I never became annoyed their approval was fast effective and well managed and Ramiro took no time at all processing the paperwork. I hope This team is around when my wife and I get a truck in a few more years. I couldn't be happier! This is truly the highlight of my life at the moment. I thank all of you for working so diligently and sparing me another walk of shame.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best car buying experience ever!

My buying experience with Brett Rouse was fantastic! The car was delivered to me and exceeded my expectations! I will always buy from Brett and Hickory Used Car Superstore going forward! Great price, great service! Love my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.