Reviews
Benz Service
Dante is a very good service associate - sincere, addresses customer needs and works with customer schedule to get things done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Arnab, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service.
Great service. Easy to set up appointments, and service advisors are courteous and not pushy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
My service advisor, Rich Wildeveld, was excellent.
My service advisor, Rich Wildeveld, was excellent. I had an early morning appointment on the Friday before Christmas, when many other service shops were closed. Rich was very nice, let me explain my needs and was upfront about pricing. After the service was completed, the car has been running great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Naperkorn, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
5 star to Omer Aslam
I worked with Omer Aslam and he had been a great ally in our new GLS 2023 buying process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Amit, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Sales representatives and staff are very friendly as well
Sales representatives and staff are very friendly as well as qualified. Service is performed in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service iiuugf
Mr.Kevin Vosburgh is a friendly service person. I feel comfortable talking about car issuesk
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rashida, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
We were not explained what options the car does not have.
We were not explained what options the car does not have. eg. Don’t have lane assist option.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hi Mahendra, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (630) 537-0312 to discuss what we can do to help.
Well it is our mistake too that we didn’t ask about that option looking at all the display. We thought it has.Thank you for the review response.We bought it so now we will use it.There is one thing you can do is I am interested in buy three year maintenance contract, so can I get it with better discount like for $1500.00 or so. Thank you again Mahendra Patel. Phone # 6306992671
I recently had to take my 2016 Mercedes Benz E350 4Matic
I recently had to take my 2016 Mercedes Benz E350 4Matic for service at the dealership in Naperville due to no heat in my vehicle. I met service representative Dante Sosa who set up a ride for me to my job in Lisle and he had the vehicle back to me in two days. I am very thankful for everything he did for me especially without an appointment and during the coldest week in a long time in our town.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
pleasent time at naperville mercedes
facilities bright and clean. everyone friendly and greeted us. we ill continue to have all our vehicles serviced here. thank you, and happy holidays, don byers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Don, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Rich is a really good service advisor very fast
Rich is a really good service advisor very fast communication and good job done in my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Adan, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!