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New Smyrna Chrysler Jeep Dodge RAM

(1,020 reviews)
Visit New Smyrna Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 11:00am–6:00pm Closed
New (855) 271-0886 (855) 271-0886
Used (855) 615-5179 (855) 615-5179
Service (866) 883-7302 (866) 883-7302

Reviews

(1,020 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of New Smyrna Chrysler Jeep Dodge RAM from DealerRater.

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Dealer gives great service.

Dealer gives great service.....friendly...tom is best saleman...he can sell me a car anytime.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, your positive five-star review means the world to us here at New Smyrna Chrysler Jeep Dodge Ram! This acknowledgment of our friendly and customer-focused Sales Team is greatly appreciated. Thank you and we hope to see you again in the future!

Reasonably fast and thorough service!

Reasonably fast and thorough service! Tom is great; takes care of whatever I need. I bring my truck to this dealer as they tell me straight out what's needed. No oversell, no xx.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review. We are delighted to know that our Service Team was fast and thorough during your visit here at New Smyrna Chrysler Jeep Dodge Ram. Don't hesitate to reach out to us for any future needs, we are here to help.

Kenny was my service tech.

Kenny was my service tech. From the minute I walked into the service dept, he was fantastic. The dealership had my car for over a week, and Kenny kept me informed every step of the way. He helped me with my extended warranty as well. Very pleased with New Smyrna Chrysler Jeep and will go back for any servicing my vehicle may need. Thank you Kenny.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It brings us great pride to see that you feel your visit with our Service Team was fantastic! Providing informative and helpful assistance is something we take seriously here at New Smyrna Chrysler Jeep Dodge Ram. If there's anything else that we can assist you with please let us know directly, and we look forward to seeing you again in the future!

Ask for Simo he is the best!

Ask for Simo he is the best! He's amazing - made the process really smooth.He goes above and beyond for his customers - listens and professional. Each person in the buying process here was great to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Patricia, thank you for your great review. We are delighted to know our Sales Team was professional as well as went above and beyond to ensure you enjoyed an amazing car-buying experience here at New Smyrna Chrysler Jeep Dodge Ram. Congratulations on your new vehicle. If we can be of any further assistance, please reach out to us.

Terrible customer service.

Terrible customer service. Employees in the service department are rude and ripped me off. My husband bought a truck 2 weeks ago with a warranty he was told covers all electronics. We noticed the front speakers were not working so we made an appointment to have them be fixed since we had purchased a warranty for all electronics. Upon arrival were told we would be charged $300 if they were going to fix them but we had to bring it back another day to be fixed due to needing the truck to drive to work. We get back after 4 hours of it being there to be told the speakers aren’t covered by the warranty and we needed to pay $300 to get the keys back for diagnostics tests. They never told us this once before. The manager said they run through 1200 speaker issues a week but somehow no one knew that the speakers weren’t covered by warranty. The technician who checked in the truck said he was almost positive it was the speakers. And the fact that they knew they were going to be charging me $300 and never warned or notified me prior to them “diagnosing” the speakers that weren’t playing sounds were broken. NOT HONEST PEOPLE

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.

I have been going to New Smyrna Chrysler Dodge and Jeep

I have been going to New Smyrna Chrysler Dodge and Jeep since I moved to Florida for servicing both my Challenger& Jeep. They are both friendly and reliable. Great service department and Kenny & William are awesome.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mike, for your amazing 5-star review. It's great to know that your experience with our Service Team here at New Smyrna Chrysler Jeep Dodge Ram was friendly and reliable. We appreciate your continued support and business and feel free to let us know if there is anything else we can assist you with. Take care!

We’ve been dealing with New Smyrna Dodge for multiple

We’ve been dealing with New Smyrna Dodge for multiple vehicles and wouldn’t hesitate to recommend them. Joey and the rest of the service team are so friendly and helpful, and they’re always very accommodating when I call to schedule an appointment.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your stellar 5-star review. We're pleased to read that your experiences with our Service Team here at New Smyrna Chrysler Jeep Dodge Ram are consistently friendly, helpful, and accommodating. We appreciate your recommendation, and feel free to let us know if there is anything else we can assist you with in the future. Take care.

I will recommend this dealership to everyone.

I will recommend this dealership to everyone. I will be back for my next vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, and thank you for your incredible review. We're delighted to learn that we have earned your return business here at New Smyrna Chrysler Jeep Dodge Ram, and we appreciate your kind recommendation. It's a pleasure to know that your experience was a positive one. Have a superb day!

Bad people selling bad cars.

Bad people selling bad cars. 40k for a car with a many concealed defects. Car was misrepresented as a one owner trade that had been certified defect free but was actually a smoked in, trash auction car. This dealer and Chase Firestone should have punitive action taken against them by the state.....oh wait, soon they will (that's for you Chase).

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The worst service department I’ve used.

The worst service department I’ve used. Say they did work and they didn’t. Complained to brandy to figure out what work was done and she was suppose to call me back but never did. This isn’t my first bad experience with service here. Have bought two vehicles from here in the last 3 years and was a good experience buying but the terrible service Department will have me going somewhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.