Reviews
Very pleased with the Salesperson and Financial person.
Very pleased with the Salesperson and Financial person. Good buying experience. Good Inventory to choose from.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service manager was terrible.
Service manager was terrible. Caroline was terrible in giving updates on my vehicle. Took 11 days in shop for two new tires and brakes. Manager not receptive at all.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We acknowledge your disappointment with the excessive repair time and the lack of proper updates from the service staff. An 11-day wait for the work described is unacceptable. We are actively reviewing our service management and communication protocols. Gary Hahn, General Manager, 314-919-8262
The issues were fixed but when I got my vehicle back it
The issues were fixed but when I got my vehicle back it had two lights on which it did not have when dropped off
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Great customer service!
Great customer service! The serice was quick but awesome. My wait time was not over an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’ve seen a lot of show rooms Never where so many super
I’ve seen a lot of show rooms Never where so many super cars assembled in the same room very impressive
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had very nice experience.
I had very nice experience. Nathan was very helpful and kind. I encouraged my friend to buy another car, and he did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing experience, Fabian streamlined everything from
Amazing experience, Fabian streamlined everything from videos to finance and airport arrival. They make sure the car is in top shape and don't charge any crazy fees.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Caroline boaz is the best representation on how the
Caroline boaz is the best representation on how the standard should be when dealing with repairs and customer service. I went to a different bmw dealer strictly in Manchester and they screwed me. Caroline had came in and saved the day. I took my car to plaza bmw and they were on top of it immediately.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael Serpa, thanks so much for rating us so high! Be safe on the road!
Bradley and Kris were excellent to deal with throughout
Bradley and Kris were excellent to deal with throughout the entire buying process. The friendliest and most professional dealership personnel in St.Louis Missouri that I have ever been to. Very impressed to say the least.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pickup was a breeze.
Pickup was a breeze. Everything was ready and Abbey was great at showing us the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car