Reviews
Write a reviewMy experience was different than what everyone was saying about this company. First off the test drive went great. So I decided to buy the vehicle based on test drive and the service was great even had a three month warranty. Then when I walked out the door everything changed. A couple weeks later ran into some safety issues with the car not going into detail but when I called about the warranty the dealership basically laughed at me and got very angry with me. We did our little back and fourth until the warranty ran out. Apparently the “warranty” is only the people they want to honor it for was made clear to never come back. Not sure what when wrong but just get this feeling he is only interested in a quick buck only sells to people he likes not the dealership everyone says it is.
My experience was different than what everyone was saying about this company. First off the test drive went great. So I decided to buy the vehicle based on test drive and the service was great even had a three month warranty. Then when I walked out the door everything changed. A couple weeks later ran into some safety issues with the car not going into detail but when I called about the warranty the dealership basically laughed at me and got very angry with me. We did our little back and fourth until the warranty ran out. Apparently the “warranty” is only the people they want to honor it for was made clear to never come back. Not sure what when wrong but just get this feeling he is only interested in a quick buck only sells to people he likes not the dealership everyone says it is.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Would of been nice to know the vehicle was sold before I drove 2.5 hours from Kansas
Would of been nice to know the vehicle was sold before I drove 2.5 hours from Kansas
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Thanks for the feedback. As you said you check our website and the car was gone, that would probably have been a sign that could have prompted you to call or text the dealership before leaving Kansas. Again I am sorry that you wasted your time however it seems a little unfair to give a bad review because we sold a vehicle the day before you could come to buy it.
I emailed for more information, and they never responded. It's been over a week now, and still nothing!
I emailed for more information, and they never responded. It's been over a week now, and still nothing!
- Customer service
- 1.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
My husband and I had been shopping for a truck for quite some time when we decided to expand our search to areas outside of Omaha. I'm so glad we did. Velocity Auto Sales had the best quality we'd seen at very fair prices. We love our new used truck and couldn't have been any more impressed with the service and follow up we received. Chad is an honest and ethical business owner who takes care of his customers. We look forward to the opportunity to work with him again as we'll soon need reliable vehicles for teenagers in school.
My husband and I had been shopping for a truck for quite some time when we decided to expand our search to areas outside of Omaha. I'm so glad we did. Velocity Auto Sales had the best quality we'd seen at very fair prices. We love our new used truck and couldn't have been any more impressed with the service and follow up we received. Chad is an honest and ethical business owner who takes care of his customers. We look forward to the opportunity to work with him again as we'll soon need reliable vehicles for teenagers in school.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great buying experience. Chad was great to work with 750 miles away. He answered all my questions very quickly.
Great buying experience. Chad was great to work with 750 miles away. He answered all my questions very quickly.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for the kind words. You were great to work with also.
Probably the best car buying experience we have ever had, Chad is the most honest car dealer we have ever dealt with! Traveled from out of town, the vehicle was exactly what he promised. Will definitely use him to purchase another vehicle. Thank you Chad for the great experience.
Probably the best car buying experience we have ever had, Chad is the most honest car dealer we have ever dealt with! Traveled from out of town, the vehicle was exactly what he promised. Will definitely use him to purchase another vehicle. Thank you Chad for the great experience.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for driving so far to purchase your truck from us! It was great to meet you.
By far the most honest car dealer I have ever met. I am still looking for a car to purchase, but will only get it from velocity.
By far the most honest car dealer I have ever met. I am still looking for a car to purchase, but will only get it from velocity.
- Customer service
- 4.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
After searching for a car for my teen driver, I had almost given up hope of finding the car I wanted from someone I could trust. Then I found Velocity Auto and I was so pleased with their honesty, effort in locating the specific year and model of car that I wanted and before and after the sale service, that I bought another car from them when my car was totaled in an accident several months later. Unlike the other people I had been in contact with when looking on my own, Chad's word was true-he was fair in his pricing, diligent in his search, and honest throughout. I highly recommend Velocity Auto and know we will be purchasing our future cars there.
After searching for a car for my teen driver, I had almost given up hope of finding the car I wanted from someone I could trust. Then I found Velocity Auto and I was so pleased with their honesty, effort in locating the specific year and model of car that I wanted and before and after the sale service, that I bought another car from them when my car was totaled in an accident several months later. Unlike the other people I had been in contact with when looking on my own, Chad's word was true-he was fair in his pricing, diligent in his search, and honest throughout. I highly recommend Velocity Auto and know we will be purchasing our future cars there.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience. Chad is friendly, easy to work with, and provides excellent service. We purchased a vehicle from Velocity Auto Sales and were provided a Carfax report, the car was inspected by a reputable mechanic, and Chad ensured the car was in a safe working condition for my daughter. His prices are competitive and selection good.
Great experience. Chad is friendly, easy to work with, and provides excellent service. We purchased a vehicle from Velocity Auto Sales and were provided a Carfax report, the car was inspected by a reputable mechanic, and Chad ensured the car was in a safe working condition for my daughter. His prices are competitive and selection good.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks I appreciate the kind words! - Chad
We had a Great experience. I called Chad up to make arrangements to purchase the vehicle. The only time we could come was on a Sunday because of the distance, he made time for us, and he still got to his kids Christmas program. Thanks Chad
We had a Great experience. I called Chad up to make arrangements to purchase the vehicle. The only time we could come was on a Sunday because of the distance, he made time for us, and he still got to his kids Christmas program. Thanks Chad
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Always happy to help work with your schedule. Thanks again for making the trip! - Chad