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Townsend Nissan

(318 reviews)

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Reviews

(318 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Townsend Nissan from DealerRater.

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I recently purchased my new vehicle from Townsend Nissan in Tuscaloosa, AL, and I couldn’t be happier with my experience! 🚗❤️ A special thank you to **Kari Mount**, who was absolutely wonderful to work with. Kari was friendly, professional, patient, and made the entire process feel comfortable and stress-free. She took the time to answer my questions and made sure I was happy with my purchase. I’m so excited about my new vehicle and truly appreciate the excellent customer service I received. If you’re looking for a new vehicle, I highly recommend **Townsend Nissan** and especially **Kari Mount**! ⭐⭐⭐⭐⭐ Thank you, Kari, for helping make my car-buying experience such a great one!

I recently purchased my new vehicle from Townsend Nissan in Tuscaloosa, AL, and I couldn’t be happier with my experience! 🚗❤️ A special thank you to **Kari Mount**, who was absolutely wonderful to work with. Kari was friendly, professional, patient, and made the entire process feel comfortable and stress-free. She took the time to answer my questions and made sure I was happy with my purchase. I’m so excited about my new vehicle and truly appreciate the excellent customer service I received. If you’re looking for a new vehicle, I highly recommend **Townsend Nissan** and especially **Kari Mount**! ⭐⭐⭐⭐⭐ Thank you, Kari, for helping make my car-buying experience such a great one!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review! We’re thrilled to hear Kari made your car-buying experience comfortable, stress-free, and enjoyable. We truly appreciate your recommendation and are so excited for you and your new vehicle. Welcome to the Townsend Nissan family! ❤️🚗

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Matt was helpful, nice. Matt explained what was needed for my SUV. Matt told me what the service department did to my vehicle.

Matt was helpful, nice. Matt explained what was needed for my SUV. Matt told me what the service department did to my vehicle.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're glad Matt was helpful, explained everything clearly, and kept you informed about the service performed on your SUV. We appreciate you choosing Townsend Nissan!

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Kari M. made the deal easy as pie :) Give that gal a raise. Went in on a Friday, they sourced the exact car with the exact options we wanted (the second row Captains chairs, no black roof) , had it brought from Gadsden to Tuscaloosa and we closed the deal on Saturday afternoon. They went out of their way to get us what we wanted. Thank-you Kari Mount.

Kari M. made the deal easy as pie :) Give that gal a raise. Went in on a Friday, they sourced the exact car with the exact options we wanted (the second row Captains chairs, no black roof) , had it brought from Gadsden to Tuscaloosa and we closed the deal on Saturday afternoon. They went out of their way to get us what we wanted. Thank-you Kari Mount.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review! We're thrilled Kari made the process easy and helped find the exact vehicle you wanted. We truly appreciate your trust in Townsend Nissan— we are always here for you! 😊

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It was a great experience very fast and quick service with nice people working and helping me

It was a great experience very fast and quick service with nice people working and helping me

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review Tyrien! We’re so glad you had a fast, easy experience and felt well taken care of by our team. We truly appreciate you choosing Townsend Nissan!

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I will start by saying they are persistent. They may show the best but maybe go with what you think is best. BUT They were very patient with me and my confusion and my moodiness when things didn’t go my way. But they liked on the bright side and still helped me get what I wanted at the end of the deal.

I will start by saying they are persistent. They may show the best but maybe go with what you think is best. BUT They were very patient with me and my confusion and my moodiness when things didn’t go my way. But they liked on the bright side and still helped me get what I wanted at the end of the deal.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your honest feedback! We appreciate you sticking with us through the process, and we're glad our team was able to be patient, supportive, and help you find the right vehicle in the end. Congratulations on your new ride, and thank you for choosing Townsend Nissan!

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I enjoy working with Keri, Otis and Kyle. I loved every minute of it. Kyle worked very hard to make me happy. Keri work very hard in the heat with a boot on her foot making it happen. Otis got me the best warranty in the century. Mike was very persistent on get me in for weeks until he found something for me. It didn’t work out but I left there with a smile and no stress. Thank Townsend Nissan crew.

I enjoy working with Keri, Otis and Kyle. I loved every minute of it. Kyle worked very hard to make me happy. Keri work very hard in the heat with a boot on her foot making it happen. Otis got me the best warranty in the century. Mike was very persistent on get me in for weeks until he found something for me. It didn’t work out but I left there with a smile and no stress. Thank Townsend Nissan crew.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review, Angela! We're thrilled to hear our team made your experience such a positive one. We'll be sure to share your kind words with Kari, Otis, Kielan, and Mike. It means so much to know their hard work and dedication helped make the process stress-free. Thank you for choosing Townsend Nissan, and enjoy your new vehicle!

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The saleswoman was awesome she helped us get exactly what we wanted..Her professional was unmatched

The saleswoman was awesome she helped us get exactly what we wanted..Her professional was unmatched

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're thrilled to hear Kari helped you find exactly what you were looking for. We'll be sure to share your kind words with her. Congratulations on your new vehicle, and thank you for choosing Townsend Nissan!

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I absolutely loved my Car buying experience with Ms.Kari She is such a sweet lady!

I absolutely loved my Car buying experience with Ms.Kari She is such a sweet lady!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're so happy to hear you loved your car-buying experience with Kari. She truly enjoys taking care of her customers, and we're glad her kindness made such a positive impression. Congratulations on your new vehicle, and thank you for choosing Townsend Nissan!

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I had an unexpected pleasant surprise when dealing with Townsend Nissan, I was given an experience from salesperson Erin Sunderburg and her team a true family experience. Erin did an amazing job of finding the perfect truck for my family, but Erin and her co-workers treated my two year old daughter like a princess! Allowing her to play, ask questions, and even taking part of her tea party. They’re family-like environment took the stress away from buying the right vehicle, right financial decisions, and made it a pleasant experience.

I had an unexpected pleasant surprise when dealing with Townsend Nissan, I was given an experience from salesperson Erin Sunderburg and her team a true family experience. Erin did an amazing job of finding the perfect truck for my family, but Erin and her co-workers treated my two year old daughter like a princess! Allowing her to play, ask questions, and even taking part of her tea party. They’re family-like environment took the stress away from buying the right vehicle, right financial decisions, and made it a pleasant experience.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your heartfelt review! We're thrilled to hear Erin and our team made your family's experience so special. It means a lot to know we could help you find the perfect truck while making your daughter feel so welcome. Creating a family-friendly, stress-free environment fit for a Princess is exactly what we strive for! We truly appreciate your trust in Townsend Nissan and hope you enjoy your new truck for many years to come!

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This was the best and easiest car dealing experience I have ever had. Everyone from the salesperson to the General Manager did exactly what they said they would do and with no pressure.

This was the best and easiest car dealing experience I have ever had. Everyone from the salesperson to the General Manager did exactly what they said they would do and with no pressure.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're thrilled to hear this was the best and easiest car-buying experience you've ever had. Our team is committed to delivering on our promises with a no-pressure approach, and we're so glad that made a difference. Thank you for choosing Townsend Nissan, and enjoy your new vehicle!

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