Tom Bush BMW MINI Jacksonville

I love taking my 2019 Mini to Tom Bush Mini and BMW Jacksonville- the staff are always friendly, efficient, and very clear. I rely on my car for my daily commute; they keep it running well and I feel confident with the results after my car is serviced there.

Tucker and his team are amazing! They make sure your car is taken care of and truly advise on preventative maintenance. Between Tucker and Patel at Tom Bush, you are in great hands. I am thinking of ordering a new 7 series, and I would only purchase a BWM from this dealership. Also, I would never let anyone else service my current BMW. Thank you Tucker and Team!

My service advisor John Busby was the best, he’s very professional when it comes to his craft and a customer service savvy guy. Saved me a lot of money, went over the paperwork with ease and in detail with me. Consummate Professional !!!!!

The service was outstanding! My car broke down and they were able to fix it in two days and notified me of any recommendations and vehicle safety levels. I appreciate how they operate on so many levels. Thank you.

Dylan was excellent at replacing my two damaged back tires! He was very kind and professional.

As always wonderful service. Quick and easy. Tucker did an outstanding job. Kept me informed of what was going on, what was found, what was done. Called me when everything was completed. Would recommend Tucker and the BMW team any time.

Main issues: 1. Advertised car as certified pre owned. After sale, did not provide CPO designation. The used car manager, said they are allowed to list any cars as CPO on their website and change it as they desire. Don’t believe this? Ask for their recorded phone calls. 2. Deceptive practices - took in Mercedes to purchase off lease in order to buy BMW. Have all the messages from Hector saying Mercedes was buying the car of lease. Over a month later, received a lease end bill from Mercedes (7k) because they did not buy the car. They drove it across the street for a lease turn in. Oh, and not to mention Mercedes doesn’t even allow BMW to purchase cars coming off lease. Hook, line, and sinker! Bait switch at it’s finest. I have all text messages and screenshots to corroborate what happened

Good mobile service for busy professionals. We highly recommend Tom Bush service for all your clients.

Dylan from Tom Bush mobile car service came to my house to reset my car computer in order to receive updates and service reminders and he put air in my tires. Dylan explained everything to me and he was very helpful.

Our first visit yesterday and our advisor Dylan Mixon, was a pleasure to deal with. Dylan was extremely knowledgeable, professional, and we were most pleased with the work performed on our vehicle. As an aside, I must mention we found Tom Bush’s prices very reasonable and with the added comfort that knowing that their staff is so professional we intend to return for all of our future needs for our BMW. Thanks guys!