Luther Bloomington Hyundai

Two seperate service visits, first - one 1 hour past time estimate, 2nd time 45 minutes past time estimate. Failed to complete service request on second visit. Trying different dealership for next service.

I brought my car in to see if my tires were covered by warranty as I had a bulge in one. The service advisor I worked with, Ben Endres, talked to me as if I was a kid being lectured. Everything he said was dripping with attitude.. Example when I asked if my tire was covered by warranty he said "Well that's not normal wear and tear so what do you think?" Then he mentioned it may be if I had purchased extra protection and he asked if I had. I told him I didn't know as I purchased the car there well over a year ago. He looked and said "oh it looks like you were smart enough to buy that." He then asked if I had done a tire rotation and I said I had done all my maintenance there and he again said "oh so I need to look it up, you don't just know that?". Basically he was a complete jerk to me. I walked away and went elsewhere.Hos attitude makes me not want to buy anything at this service center again.

Best experience we have ever had buying a car. We were in and out in 2 hours including the test drive. Tenzin answered all of our questions. Top notch dealer.

Questionable Information and Zero Communication The sales rep was great — answered all our questions, got us into the car we wanted, and then handed us off to the finance manager, Destiny Rude. Unfortunately, the experience went downhill from there. She questioned nearly every decision we made regarding add-on features, and whenever we declined something, she told us it “wasn’t smart.” She tried to sell us an oil change and tire rotation package. When I did the math based on Hyundai’s recommended 7,000–8,000 mile service interval, she insisted I needed oil changes every 3,000 miles because I live in Minnesota and that this qualifies as “severe driving conditions.” I explained that we’ll primarily be driving to and from work — cold weather alone does not automatically mean severe use. Severe driving would include consistent towing, hauling heavy loads, or frequent off-road use — not normal commuting in winter. She then told me that failing to change the oil every 3,000 miles would void my warranty. At that point, I said if that were true, I wouldn’t want the car. Other manufacturers like Toyota, Honda, and Mazda recommend 7,000–8,000 mile intervals without voiding warranties. That’s when she admitted she was new and brought in Luke Burfield to answer my question. I asked a simple question: What is the maximum number of miles I can drive between oil changes to remain compliant with my warranty? He replied, “4–5k.” I asked for a specific number, not a range. He continued giving me a range. I then pulled out my phone and confirmed that Hyundai recommends oil changes every 8,000 miles or 12 months, whichever comes first. The service package they were pushing would have cost nearly double what standard maintenance would cost at the recommended interval. Seven weeks later, we received a bill from Hyundai Finance stating our first payment was due. When we called, we were told our contract shows the first payment was due 13 days after purchase, with the next due at the beginning of the following month. They provided a copy of the contract reflecting that a payment had already been made and that the next payment was due on the 1st. We were told they could not update the contract and that we needed to speak with the dealer. We left three voicemails — two for the finance managers and one for the GM — and received no response. A finance manager, Romelo Carter, eventually called me back and said the deferred payment option was something that needed to be selected at the time of sale. He apologized that it wasn’t explained to us. Shortly after, he said he had to take another call and handed the conversation over to Luis Duran. Luis spoke quickly and went on at length about how this was due to a Tier 2 credit approval, that we did not qualify for Tier 3, and that because we purchased a top-of-the-line trim, the 90-day deferred payment option was intended for more affordable vehicles and did not apply to ours. He repeatedly emphasized that we signed the contract, that it had been two months, and that there was nothing he could do. He stated it was ultimately Hyundai Finance’s decision.

This was my best car buying experience and I've purchased over 10 cars. Ask for Andrew he was personable, professional and explained every step of the process. I didn't feel rushed or pressured. It was a wonderful experience.

I want to thank Nancy Ogrezovich and her service/body shop team !! I have a 2018 Hyundai Elantra se with 64k miles on it. For the past 5 years I have had paint peeling which is covered under warranty. Nancy and the team got my hood repainted within a week's time and a courtesy rental that was very much appreciated. Keep doing what you guys are doing for more customers like me ! THIS IS AN ABSOLUTE 5 STAR To Bloomington Hyundai! I certainly will refer more customers your way and I would give Nancy Ogrezovich a promotion for her attentiveness and professionalism. BRAVO TEAM ! Patrick Mahony

I’m choosing not to recommend Bloomington Hyundai because one of their sales representatives is extremely vocal on social media and regularly posts racist, hateful political rhetoric and harasses people in public comment section and engaging in ABUSIVE behavior toward people in public commets. That same person is also publicly identifying themselves as an employee of Bloomington Hyundai, it reflects poorly on the dealership. It’s a public reflection of your brand. I don’t trust a business that tolerates that from customer-facing staff. I’m not interested in giving my money to a company whose public-facing staff behaves using that abusive behavior towards others that way online. Employees represent a brand, whether it’s on the showroom floor or on Facebook. This kind of conduct sends a clear message about the culture the company tolerates. Until Bloomington Hyundai demonstrates that they take professionalism and basic respect seriously, I’ll be taking my business elsewhere.

The service I received from needing a diagnostic to buying a vehicle was incredible. Josh and Nancy were very patient and walked me through the whole process and made sure I understood my options. Connie

Buying my new Sonata was a great experience at Luther Bloominton Hyundai. Salesperson Jack Tobin arranged test drives, pointed out all the features of the car, explained Hyundai’s warranty, and answered all my questions. There was never any pressure to buy. I was provided with detailed upfront competitive pricing and a very satisfactory trade-in offer. Everyone I met or dealt with at the dealership was friendly and helpful.

Ak made the process so easy, and he was super down to earth. Being a single woman made me very nervous to look at cars, because I've heard how the process is and how pushy salespeople can be. AK was the total opposite. He brought the car I was interested in to my job so I can do a test run, answered my million questions and repeated himself when I asked the same thing over and over again. He was able to match another price I got for the financing, with the color and style I wanted. Luke was also wonderfully blunt and patient with my questions. Everything was clear, easy, and I never felt pressured by the process. They even delivered my car to my house!