Reviews
I cannot praise Jason and the entire team at Northampton
I cannot praise Jason and the entire team at Northampton Volkswagen enough!! They went above and beyond to get me into my Atlas. I am so in love with it! Jason was so helpful and supportive through the entire process. He’ll make you laugh, too! If you’re in the market for a new vehicle, Jason is the guy you need :)
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I wish I could write a glowing recommendation but I
I wish I could write a glowing recommendation but I faced nothing but challenges. If I hadn't wanted this specific car so much, I would not have even finished the purchase. This dealership has serious problems with follow through and communication, both with customers and amongst themselves. I received multiple apologies for the many issues I faced, including the car not being serviced before I bought it so I had to bring it in, waiting over a week for them to fix the title, and promising one type of financing and then forcing me into a last minute loan. There were no tangible remedies or compensation for my troubles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm truly sorry to hear about the challenges you faced during your purchase experience with us. We strive for seamless communication and service, so it's concerning that we fell short in these areas. I would like to address this matter personally and see how we can make things right for you moving forward. Please feel free to reach out at your convenience. Thanks, David Belliveau - General Manager - 413-586-3102