Baxter Ford Papillion

I had a great service experience regarding a defective part that needed to be replaced under warranty. Karla contacted me to schedule an appointment for the repair and Travis assisted me with vehicle service. When I spoke with Travis and advised him that I had another appointment, which I hoped to make later that day, he took steps to see that maintenance staff were advised. When I called for a service update, Karla answered the phone. She offered to put me on hold and check with maintenance regarding the repair status. When Karla returned, she informed me that the repairs had been completed and my vehicle was ready. During this process, Karla and Travis were both very helpful, as well as professional and knowledgeable. Karla and Travis, thanks for the great service!

We broke down at the exit to Baxter Pavilion Ford in Omaha Nebraska. I called and Mike Hare in service offered to send a tow truck. But I called AAA which left us on the side of the road for two hours. So I called Mike back and within 20 minutes we were picked up and at the dealership. Mike met us outside took our report and got us in our way. Our journey was not an easy one fighting with the insurance. But with the guidance of Mike Hare made it so much easier. He called me regularly keeping me updated without me having to call in!!!! This is unheard of. NEVER have I had a dealer call me and check in with our truck. It was such a blessing for us to have Mike as our serviceman. Anyone reading this would be blessed to have him. Unfortunately the insurance didn’t come through for us so we financially could not have it fixed right now. The damage was to severe. But I would definitely have entrusted my truck with them as Mike as my service guy. Thank you Baxter Ford and Mike Hare and all you men for your support!!! Forever grateful. Laurie and Michael Wilson

We were sent over to this Ford dealership to look at a truck . The kid was real nice at first. Had the truck brought up to the front for us to look at. We went out to look at it and it was in not so great condition on the outside. Had number stickers still visible of where they use to be and some really bad scuff marks. I had asked if their buff guy could buff the whole truck to make it look better. He replied No real fast. I had asked if I could ask for it to be done. He said for the price of the truck he couldn’t do it. Price was $16,500. I know if I was wanting to sell a truck I would do anything to make the customer happy. Seems we were at the wrong dealership when it came to customer service. Also, I need to add his demeanor had changed . Yes we had a real nice trade in. That we owned more on than it was worth. He said he would look tomorrow on some other trucks and call us and email us on a truck he could make a deal on. Never received a phone call or email. So who was lying? I’ve never been treated this way by any dealership before. I’ve bought many vehicles in my life. So yes we took our business else where! We are now proud owners of a 2016 Toyota Tacoma., that we bought elsewhere. I wouldn’t recommend doing any business with this dealership! i would say this kid needs to work on his customer service skills if he plans on being a good salesman! I wasn’t impressed!

I ran over something and my tire was going down while drive to work in the morning commute. it was 7 degrees out and snow on roads. I happened to by the Baxter Ford dealership and pulled into the service lane with a flat. Travis (a service rep), managed to arrange for my tire to be changed immediately. The service department was busy. Thank you Travis for going out of your way to assist someone in need. Because of staff like Travis, I will continue taking my Bronco to Baxter Ford. Armold Reeves

I purchased a truck and the experience was smooth and quick! Mitch was very informative and answered all of my questions. He was personable and friendly. I felt valued and important. The facility is new and beautiful! Every person I came in contact was very friendly!

Friendly sales staff, made sure vehicle was ready to go when promised. Very helpful with process.

Poor experience at this dealership, they - at least Mitchell Hanson - appear to like to play the "bait and switch game." I found a Ford F-150 I was interested in and clicked the "Confirm Availability" button on their web site and was told via email by Mitchell whose title on the initial reply says he is a Sales Manager that the truck was available. He asked when I would like to come in and check out the truck. I replied back that I would drive up that afternoon if it was in fact on their lot and he once again confirmed that it was. I then emailed him back that I would be there later and would inform him of a time once I knew when in which he said to ask for him or Andrew when I got there. Later that day @ 1:20 PM, I emailed Mitchell back and informed him I was on my way and should be there in 75 minutes or so. It took me approximately 1.5 hours or so to get there as the weather was less than ideal. Once I arrived, I asked a greeter at the for Mitchell and was told that he would track him down. Waited about 10 minutes and no one came to talk to me. Asked another greeter for Mitchell and that person told me he would look for him. Finally, a salesperson named Luke introduced himself to me and told me that the 2020 F-150 was not on the lot and was on an overnight test drive but he could show me another truck, older but much cheaper. As I was only interested in the 2020, I choose not to look any further and let Luke know I was very upset and I wouldn't be back. In my opinion, I do not think Mitchell had the courage to even face me after I showed up and the truck was not on the lot, so he had another salesperson talk to me. Long story short, I do not recommend this dealership because I do not think they cannot be honest. Note: When I got home, I checked my email and Andrew had sent me an email @ 3:10 PM stating that the truck was not on the lot but be aware that email was sent long after I had left for the dealership and while I was on the road. Too bad for them I guess as they more than likely would have sold a truck that day.

The only reason they got one star is because I had to at leaset give one star to submit. Absolutely horrible expierence. Communication is beyond terrible. To start off both the saleman JT and finance manager Ann Marie said they would call the following Monday or Tueday after the sale. They never did. I called Baxter on Wednesday spoke to a senior saleman about ford pass not working and the modem needing reprovisioned. He said he would call back in 10 minutes NEVER did. I called on 1-23-23 at 9am and spoke to the title department as had not recieved title. Title departement said they would do some checking and call me back and never did. I called them at 4:30 that same afternoon and they said they do not have the title. When I asked why no one was calling with an update the respondse was we do not have one. We will call you when it comes in and we can overnight it to the court house. Tuesday - No communication from Baxter on Tuesday- On Wednesday I spoke with the GM Rick and explained I still had no title. Luke called me back that afternoon and said he had several emails and calls as the car came into their Chrysler store. He said they were on their way to get a duplicate as we spoke and he would keep me updated. Thursday afternnon there is no call yet so my husband called Baxter Luke has Thursdays off. Rick is on a conference call but they would leave him a message to call. Thursday spoke with local county treasurer who spoke with Dan in the title department who told the treasurer that there was a duplicate title made 2 days ago but it was an IOWA title. Baxter told the county treasurer they cwould call and update me. NO CALL from BAXTER. On 1-27-23 Friday I call Baxter to inquire about the title. AnnMarie returns call to state they will have the title on Monday-1-30-23 (Intransists are good until 1-29-23) I had to inquire about the title being an out of state title . I also inquired about a vehicle to drive since Rick had mentioned that on Wednesday. Luke did make arrangements for a car to be brought to me until title received. Now I face penalties for not registering in 30 days due to BAXTER not providing a title. We will see when this title actually arrives.

We picked up our new Maverick today! Ashley Embury assisted us in the process. Ben Adams had helped order the vehicle and was our contact until today. Ashley was prompt, pleasant, friendly, so easy to work with. She was patient with us as we are not very technically literate. Overall, a very pleasant experience!

Rick, Luke and Anthony were outstanding to work with. They helped my daughter buy her first car and made her feel comfortable as well as educated through the complete process.