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Labrum Ford Inc

(119 reviews)

Reviews

(119 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Labrum Ford Inc from DealerRater.

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Hank was awesome to work with. He took time to answer my questions and even came in on his day off to accommodate my schedule. I would definitely recommend Labrums dealership and Hank as a salesperson.

Hank was awesome to work with. He took time to answer my questions and even came in on his day off to accommodate my schedule. I would definitely recommend Labrums dealership and Hank as a salesperson.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Knowledgeable Friendly Fair HonestEasy to work with and super clean facility. Sales manager introduced himself.

Knowledgeable Friendly Fair HonestEasy to work with and super clean facility. Sales manager introduced himself.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great place to buy a car or truck. Hank is a great salesman and very honest and fair.

Great place to buy a car or truck. Hank is a great salesman and very honest and fair.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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The service was the best, the people were extremely helpful, they pick-up and delivered my car. They took care of my needs, and were very friendly.

The service was the best, the people were extremely helpful, they pick-up and delivered my car. They took care of my needs, and were very friendly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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No High pressure, no ridiculous add on fees. Easy to deal with. Had no problems.

No High pressure, no ridiculous add on fees. Easy to deal with. Had no problems.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Fantastic group of people. I first started to look at used, but moved to purchase a new SuperDuty. I highly recommend Labrum Ford.

Fantastic group of people. I first started to look at used, but moved to purchase a new SuperDuty. I highly recommend Labrum Ford.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kevin, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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I would normally wouldn't leave a three star review for this situation, it would be lower. However the staff was friendly and helpful. The reason for my review is that we told the salesman that there was a misfire on the engine starting and I asked if he would have a tech pull a plug and check if that was potentially the issue. We were also told all maintenance was up to date. I didn't want to drive the 80 miles home and have an engine fail. We we returned from the bank he told us it was good. We went straight to the shop to have some much needed maintenance done. We pulled the oil dipstick and there was no oil on the dipstick. None, Zero, Zilch. I am pretty upset that they knew how far we were driving and I asked them to check it and they did not. Disappointing for sure.

I would normally wouldn't leave a three star review for this situation, it would be lower. However the staff was friendly and helpful. The reason for my review is that we told the salesman that there was a misfire on the engine starting and I asked if he would have a tech pull a plug and check if that was potentially the issue. We were also told all maintenance was up to date. I didn't want to drive the 80 miles home and have an engine fail. We we returned from the bank he told us it was good. We went straight to the shop to have some much needed maintenance done. We pulled the oil dipstick and there was no oil on the dipstick. None, Zero, Zilch. I am pretty upset that they knew how far we were driving and I asked them to check it and they did not. Disappointing for sure.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
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Nice people who helped me to find the right vehicle and learn its features. I would recommrnd this dealer for your Ford purchase.

Nice people who helped me to find the right vehicle and learn its features. I would recommrnd this dealer for your Ford purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Roger, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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My second service visit to Labrum Ford in Heber with my '24 Bronco...and another very positive experience here...very professional and attentive to answering all of my questions !

My second service visit to Labrum Ford in Heber with my '24 Bronco...and another very positive experience here...very professional and attentive to answering all of my questions !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Small town dealer with a small town experience. Very nice people and no games were played. I was very happy with my salesman, Hank. They allowed me to demo truck for a few hours, which really sealed the deal.

Small town dealer with a small town experience. Very nice people and no games were played. I was very happy with my salesman, Hank. They allowed me to demo truck for a few hours, which really sealed the deal.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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