Reviews
What a great experience!
I needed a reliable Subaru Forester for my wife and 2 daughters but with today's high prices for a new one, it was out of our budget. After several weeks of searching through the tri-state area, we thought that we will never find a used Forester that was in good shape. Then we went to see a 2005 Forester XT at Good Guys Auto House in Southington, CT. We met Dylan and Jason and we automatically felt welcomed to their establishment. Dylan showed us the car and spoke openly in detail about its history. We went for a test drive and took our time questioning Dylan and looking over the car. We came back next week to purchase the car and they did a full mechanical inspection and replaced the battery, rear brake rotors/pads and a full timing belt / water pump kit!. To top it off, they also detailed the car (polish and wax). It felt like we were picking up a new car! this is the first time I purchase a used car that did not need anything - nada - nilch - zero! it even had a full tank of gas! In total and to put it in simplest terms, Dylan and Jason not only live up to the Good Guys name. We believe they surpassed it! two weeks have passed by and we could not be happier with our car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
All Thumbs Up!
All thumbs up! These guys are the best. I recently purchased a used car from Good Guys and found Jayson and Dylan to make the experience a pleasure. As good listeners, they not only did they show me what I was looking for, but found my car as if they read my mind. There was no pressure or the ?typical used car sales pitch??just knowledgeable guys who know cars well and really want you to be happy with yours. Not only was the detailing on the vehicle impeccable, including the re-polish on the lights, they checked and attended to anything that didn?t seem just right. A gas meter wasn?t working at optimum, so they replaced it. The console was loose, so rather than not say anything and grab the superglue, they replaced it with a new one. I received a very fair price for my trade-in, my new purchase was also fair, and the paperwork was easy with the help they gave me to make all go smoothly. They are personable, down-to earth, professional and ethical. The Good Guys made this auto buying experience the best one I ever had, (and at my age and experience that is many a car), so I recommend them highly. They are my auto house of choice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They are GOOD GUYS!!!
If somebody is looking for a good quality used car, the "Good Guys Auto House" is the right place to search for one. The good selection of cars, friendly and honest people, an excellent service and warranty, that's what I found in that place purchasing my SUV. I highly recommend "Good Guys Auto House" to everybody. Stan W., Newington, CT.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Buying Exp. and Service/Maintenance too!
I bought a used vehicle last year and was impressed by the overall buying experience from test drive through pick-up. A few minor items came up during the warranty period and all were fixed promptly and without cost. I've been back for numerous oil changes and have found the ease of getting appointments and the service department to be just as impressive as the initial sales experience. I would highly recommend Good Guys Auto House!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome Dealership!
This is our second purchase from Good Guys. Jason, Dylan and the entire staff go out of their way to make the buying experience a great one. Despite a few mechanical issues with the car after we first bought it, they made good on all repairs and were not satisfied until we were. This is my daughter's car and she couldn't be happier. I would highly recommend this dealership to my family and friends. Thanks Good Guys for yet another awesome car buying experience! Mark and Elizabeth Windsor, CT
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Who knew they really exist
We first purchased a used BMW 330Xi for my wife a couple years back, after we met with Jason and agreed on the selling price he put a full set of tires and brakes with rotors and didn't up sell us on any of it. The price we agreed on was the price we paid. Recently we went back for one of my sons who was looking for an SUV, we drove and negotiated on a Acura MDX, once again Jason and Dylan stepped up to the plate and the vehicle was delivered with new tires all around. We did have a "check engine" light pop up a few weeks later, but with no hesitation they brought the vehicle in and repaired it at no charge. Bottom line is Jason, Dylan and the entire team of technicians are really "GOOD GUYS" they fix our vehicles right the first time and their prices are more than fair. I am an avid "Used Car" buyer and these guys go out of their way to satisfy their customers, I can not tell you how many people I have recommended to go see Jason or Dylan, so stop reading these reviews and go visit them, you won't be disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
03 ford explorer
Clean vehicle that looked good and ran even better. Clean inside and out and a full tank of gas makes it even better. They made all final touchups that I requested before I picked it up and I could not be happier.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Really Good Guys
The name sums it all up. My car was fully serviced and they did everything they said they would. This place is worth looking into. Fully serviced used cars. No stories or dishonesty. I will be back for my daughters first car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very personable,attention to detail & trustworthy.
Purchased a preowned vehicle. All my questions were answered and personnel were very forthcoming. They were very personable and easy to talk to. You got the feeling, you mattered . The premises were clean and orderly. A good experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Even a full tank of PREMIUM GAS
Over all a great place to buy a used car. Even got a full tank of premium gas.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
