Reviews
5 stars
Top Notch customer service. Very smooth transaction and they beat my own banks approved interest rates! Very recommended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Alex, We can't thank you enough for your kind words! We strive to give the most competitive rates possible. We hope to see you again soon. Please let us know if you need anything. Sincerely, Lux Cars Chicago
Quick response
The dealership responded quickly to my request for information. The car in question was, unfortunately, out of my price range.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Santa, It's nice to hear that your questions were answered immediately. It's unfortunate to hear, however, that weren't able to strike a deal. Our inventory is constantly changing, so we hope you reach out again. If you have any questions, please feel free to ask us. Best, Lux Cars Chicago
Lux Cars
So far pretty Good, I bought Land Rover Lr3 having small problem but they fixed them.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Naseer, We're always happy to fix any issues your vehicle has and we're so glad everything was resolved. We hope you enjoy your car! If there is anything else, please let us know. Regards, Lux Cars Chicago
No promise kept!!
The manager Adrian sold an Audi S8 out from under me. He insisted the car was still available, dragged his feet on collecting my deposit & sold the car on me without so much as a call back! I made arrangements to fly to Chicago & now I'm eating my flight/hotel costs. Buyer beware!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, sorry to hear about your experience with us. That's out of the ordinary for us, our top priority is to care for you. We are sorry if we didn't communicate clearly with you and understand your frustration of having arranged plans to visit us. We'll talk to our team to make sure something like this does not happen in the future. We hope you consider us in the future so we can show you our commitment to you. Sincerely, Lux Cars Chicago
A Memorable Experience
My search for a "new" used car brought me to Lux Cars Chicago via the internet. The car I was looking at, a 2010 CL550 was spectacular on paper, and when I saw it in the "flesh" it was all I hoped it would be. It didn't hurt that I had great phone conversations with Earl the GM a number of years ago about another auto I was interested in- he made me feel like family each step of the way. Long story short- I took a train ride from Michigan, and felt so good about the whole process, that I never even test drove the car at Lux. I believed everything they told me, and felt if there was a problem on my extended "test drive" back to home to Michigan, that Lux would take care of me. It's about the people isn't it? ... and everyone I met and who assisted me made me feel like family and made me feel the car and deal were great. It's proved to be just that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're thrilled to have given you a memorable experience at our dealership. You're right: it is about people and we make sure to make you feel welcome and cared for. We are grateful to have your trust and do our best to give you a great car. A big thank you from the whole team and we hope to see you next time. Best, Lux Cars Chicago
Great Experience Buying a Tesla
Daniel, Earl and his team were fantastic to work with. My wife and I drove from Minneapolis to buy and trade in our current vehicle, we could not have had a better experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hey Jon, we appreciate you taking the time to drive to our dealership. We understand how important it is to find the car you want and we're happy to have delivered. Even better that you could trade-in your old car! We're happy you found everything to be outstanding. Best wishes, Lux Cars Chicago
Great Service
My husband and I were looking for a particular "year, make and model" vehicle. We happened to find Lux Cars Chicago on the internet and contacted them over the phone. From our initial conversation with Lux Cars Chicago (Alex Petlakh) we felt like we were valued potential customers. Alex displayed honesty, integrity and friendliness from the beginning of the process of buying our vehicle to the end. We were treated as if we were friends or family. Everyone at Lux Cars Chicago were simply wonderful. We got the vehicle we wanted with zero stress or hassle! There is no doubt we will continue to give Lux Cars Chicago our business when purchasing a vehicle. What a great Team of People!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are pleased to hear you had a great experience from beginning to end. It's rewarding to hear that you felt perfectly comfortable with us and cared for. finding you the perfect car is our top priority and we're glad we could deliver that to you. We'll let the whole team know to keep up the good work. Thank you for the recommendation and we look forward to seeing you next time. Best, Lux Cars Chicago
Awesome service
Thank you Earl and Daniel I really love my RangeRover, you guys have been the best , prompt response from the very first call, continue to follow up with any new information, courteous staff and most of all you care about your customers and for that I want to say thank you for all and Merry Christmas/ Happy New Years to you and your families. I have told some many friends and family about you and I will continue to express my happiness and wonderful experience .. Thank you .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chalonda, thank you so much for your support. We're glad you found a car you love, nothing beats it! It's rewarding to hear that our whole team is doing a good job. We want to wish you happy holidays as well! Regards, Lux Cars Chicago
Very Easy People To Work With
Purchased a 2013 Lexus GS350 AWD from LUX Cars and the experience was great. No hard sales pitches, friendly people, and great price. I was looking at the same vehicle in Minneapolis area and Lux Cars had better equipped vehicle for much better price. I would not hesitate to purchase from them again. Thank you for your help with my vehicle purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Igor, we're happy to hear we were able to give you the best pricing around! We don't have to do any sales tactics with great prices. We're glad you found the car you wanted, and hope to see you next time. Best, Lux Cars Chicago
Great Experience
The service and attention from everyone involved was outstanding. They were great to work with. I was very happy with the pricing as well. The entire purchasing process went very smooth. I highly recommend anyone that is looking for a quality used car to stop by LUX Cars Chicago in Buffalo Grove.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Kent, thank you for the recommendation. It's rewarding to hear that everyone on the team was working in synergy to deliver an outstanding experience at our dealership. We're always happy to offer great prices. If you need anything else, let us know. Best, Lux Cars Chicago

