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Loyalty Volkswagen

(509 reviews)
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

Reviews

(509 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Loyalty Volkswagen from DealerRater.

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The dealership always delivers as promised and the

The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car.

The dealership always delivers as promised and the

The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your excellent review! Providing 5-star service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

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Michael Altizer is absolutely awesome.

Michael Altizer is absolutely awesome. I went to Loyalty Volkswagen for an oil change. Michale Altizer took the time to explain what services were being recommended and which ones were the most important to fix at the moment. He did an excellent and outstanding job.

Michael Altizer is absolutely awesome.

Michael Altizer is absolutely awesome. I went to Loyalty Volkswagen for an oil change. Michale Altizer took the time to explain what services were being recommended and which ones were the most important to fix at the moment. He did an excellent and outstanding job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Celeste, thank you for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that Michale provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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I had a great experience purchasing my Volkswagen Tiguan

I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him if you’re looking for excellent customer service!

I had a great experience purchasing my Volkswagen Tiguan

I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him if you’re looking for excellent customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Volkswagen Tiguan! Providing a smooth, 5-star experience is always our goal, and we are glad that Greg's efforts met your satisfaction. He will be honored to have earned your kind recommendation. Thank you and safe travels!

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The dealership has very knowledgeable and friendly staff.

The dealership has very knowledgeable and friendly staff. The work done is excellent it just cost a lot

The dealership has very knowledgeable and friendly staff.

The dealership has very knowledgeable and friendly staff. The work done is excellent it just cost a lot

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! We are glad that our team was both kind and helpful. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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Great advisor (Michale Altizer) is always great everyone

Great advisor (Michale Altizer) is always great everyone come great environment great dealership all 10s

Great advisor (Michale Altizer) is always great everyone

Great advisor (Michale Altizer) is always great everyone come great environment great dealership all 10s

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for leaving Michale this positive review! We are so glad that he consistently provides you with top-notch service. Our guest's satisfaction is our top priority and we hope that you continue to choose us for all of your future automotive needs.

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This time it was OK.

This time it was OK. The representative explained what was going on as best as he could. He answered my questions and took time to listen to my concerns.

This time it was OK.

This time it was OK. The representative explained what was going on as best as he could. He answered my questions and took time to listen to my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Timothy, thank you for your time and feedback. We are glad that our team provided you with thorough and efficient service. Please do not hesitate to give us a call if you have any further questions or concerns.

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DA was very professional and patient with me.

DA was very professional and patient with me. I had a hard time choosing the right vehicle for me and he did a great job helping me find the one!

DA was very professional and patient with me.

DA was very professional and patient with me. I had a hard time choosing the right vehicle for me and he did a great job helping me find the one!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kimberly, Thank you for your 5-star rating! We strive for 100% customer satisfaction, and we are glad that DA provided you with the A+ service that you deserve. Congratulations on your new vehicle! If there is ever anything more that we may help you with, please do not hesitate to reach out.

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Great service and thy always take care of my car and so

Great service and thy always take care of my car and so friendly. Mark Altizer is great always makes sure my car is good.

Great service and thy always take care of my car and so

Great service and thy always take care of my car and so friendly. Mark Altizer is great always makes sure my car is good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Alicia, thank you for your wonderful review! We are happy to hear that Michale consistently takes great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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My car buying experience was amazing thanks to DA

My car buying experience was amazing thanks to DA Davenport! He treated me like family was extremely informational and helpful.

My car buying experience was amazing thanks to DA

My car buying experience was amazing thanks to DA Davenport! He treated me like family was extremely informational and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your Volkswagen! We are thrilled to hear that Davenport took care of you like family and was extremely helpful. As a reminder, you can always reach out to us if you need any further assistance with your vehicle matters.

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Big fan of Loyalty Volkswagen and their service team.

Big fan of Loyalty Volkswagen and their service team. They always have me in and out in a timely manner. I’ve worked with Michale Altizer for sometime and I always feel like he’s giving me trusted advice and information on my car. I will keep going to this location for all my service needs. I recommended this location to anyone.

Big fan of Loyalty Volkswagen and their service team.

Big fan of Loyalty Volkswagen and their service team. They always have me in and out in a timely manner. I’ve worked with Michale Altizer for sometime and I always feel like he’s giving me trusted advice and information on my car. I will keep going to this location for all my service needs. I recommended this location to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are honored by your review and recommendation for Michale and our service team. Please know we are happy to be of service to you anytime you may need automotive care, Mary.

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