Auto Town Buick GMC, Inc

Rating: 5 out of 5 stars Salesperson: Tony Runyon | Finance Manager: Kelli I recently purchased a pre-owned vehicle from Auto Town GMC in Gladstone, Oregon, and I couldn’t be more impressed. Tony Runyon was exceptional—honest, responsive, and genuinely helpful. I was buying from out of state, and he made the process seamless. We negotiated a fair price, and when I flew into Portland to pick up the vehicle, everything was exactly as promised. Kelli in finance was equally outstanding—professional, kind, and efficient. She helped me secure an extended warranty with zero pressure. In my many years of buying vehicles, very few dealerships have earned my trust like this one. Highly recommend Tony and the team at Auto Town GMC.

I would avoid this dealership at all costs. On 9/9/2025, my employer and I purchased two new vehicles. He bought a 2025 Diesel 3500 at the tune of $80k, and I bought a 2025 1500 for $44k. Everything was great until the next day 9/10/25, I noticed a dent and paint blemish on the hood (see photos). The photo with my hand in it is the next day. Naturally, I was bummed out as this is a brand new truck with 70 miles on it. However, the picture with the whole truck in it was taken before I bought the pickup. If you zoom in, you can clearly see the dent. I contacted Brian my salesperson, and I brought the truck into the dealership. At that, they performed a subpar painless dent removal. It removed some of the dent, but in the process, it spider cracked the clear coat, which will cause the clear coat to fail prematurely. I reached back out to Brain multiple times because he kept blowing me off. He finally followed up yesterday 9/24/25 after talking to his boss, and they have taken the stance that they won't do anything else to fix the pre-dented new vehicle they sold. I called the dealership twice yesterday, asking to speak to the sales manager, and I was supposed to receive a call yesterday, but again, I was blown off. I'm shocked by this decision. They had a chance to be heroes and they are choosing to be zeros. I reminded Brain that on 9/9/25 my employer and I spent $124k on vehicles that day, and my employer had previously spent $109k on a Denali Ultimate there in 2019 for a total of $233k in sales between the two of us, and they still won't own it and fix the dent. This has also cost them another sale on a 2026 Denali Ultimate that my employer was going to purchase to replace his 2019. The logic behind this decision makes no sense. They have turned this $1000 repair into a $100k loss in sales. I will be contacting GMC corporate, and I will be filing a case with Arbitration of Portland.

I had my 15,000 mile service on July 1, 2025, on my little Buick Encore. I was beyond shocked to discover my minimal service cost $960.00 for service that took a little over an hour. And it only took that long because it had to wait to be washed. All that I had done beyond the regular maintenance tune-up service was to add new wiper blades. I can honestly say I will NEVER bring my Buick to this dealership again. The cost was beyond obscene. The clerk who helped me admitted it was due to tariffs. Also, the Buick Rewards program was a joke. When I amassed enough points, I ordered floor mats. They sent the wrong item. I took the mats, still enclosed in plastic with my name and order information on it. I took it back to the counter in the waiting room, and the man working at the parts counter refused the floor mats, said I needed the box to complete the return. He was very hostile and unhelpful. Much to his anger, I found the box and brought it in. Reluctantly, he said he would restore my points and reorder the corrects mats. He never ordered the mats and never restored my points. Worst company ever

Stay away from this dealership if you value your time and money. There is a bunch of con artists and liars that work here. They will smile at you and lie to you at the same time. I will be contacting an attorney and taking legal action against this dealership. I bought a 2024 GMC Denali paid $80,000 for a truck. The cameras have not worked on the truck correctly. Which means I can’t use all the features of the truck. I paid $10,000 extra just for the super cruise. I can’t even use that feature. You will be hearing from me again! I’m taking it to another dealership to get it fixed correctly. Stay away from these people!

Best experience I have ever had. Alex very caring to ensuring my needs were meet. I got the price and trade value, his manager Fred, was stand up guy trustworthy, straight shooter no run around. Process was smooth, Dawn in finance was very knowledgeable great to work with. They treated my wife and I like family, Jonny on the tech side helped us program everything in. This the first GMC Canyon Denali I have ever bought. This dealship is worth the time to see in person.

Our sales representative Greg was fantastic! Honest, respectful, helpful, and attentive. Didn’t pressure us, and really did work for us to find us something we went there for! Great to deal with a genuine person and not someone fake trying to upsell us. I would recommend Greg to anyone. Way to go Greg! Thanks for your help and getting us into our new 2024 GMC 1500! -Dennis & Amy

Found a cheap car and was ready to buy. Sales person was nice but pulled a bait and switch when I was ready to buy. Insisted that I buy an interior cerakote and GPS addition to the car for 1795.00. How predatory is this? He said it was listed on their website. Do you read that much into what should be a simple purchase? The car was under 13k. Yeah you can tell I'm a rich guy.

This dealership is really lacking in efficiency and customer service in their fiance department. Had to wait nearly 2 hours just to sign the paperwork on a very expensive vehicle! Almost felt shuffled around and was given a run around with that department! It ultimately lead to me to going elsewhere for the same exact vehicle and it saved me $8,000 as this location marks up their vehicles way above MSRP when other dealerships dont!! Avoid this dealership at all costs!

I had a pleasant experience with a Auto Town Buick in GMC, they were very professional, I got the truck that I want it at a decent price without much fuss.

Best people. Very Very happy 😊 with them. my sales men chuck went above and beyond for me went in on his day off to make a deal. on the second vehicle i got from them Very happy 😊 😃 with them. the experience was very pleasant the finance lady dawn is very nice as well. will definitely buy my next vehicle from them. and if you are looking for a vehicle 😀 try them they will make you happy.