Reviews
Terrible service department.
Took 2 weeks to get an appointment and brought truck in for oil change. Had appointment at 10 and was told it would take 1 1/2 hours. 2 hours later they didn’t even start my truck. Service manager at lunch for over an hour and never showed up to talk to me. Oil changes take no longer than a half hour. What a joke. They should fire Jack Atkins their service director. I will never go there again. Completely unprofessional
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi there, we regret to hear that you are displeased with your recent experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Thank you, Rebecca - Customer Service Manager, rebeccac@bobstall.com
Quick Service
I got my car oil changed at this location. I was greeted by a representative at my car which walked me over to the “waiting area” and was called within the hour my car was done. I was very impressed by the level of customer service provided and the lounge was very nice and neat.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Happy Holidays, Jack Adkins Service Manager JackA@Bobstall.com
Excellent Service
The process from the beginning to the end was efficient, and was flawless. The dealership initially did not have the style/model car that I was looking for, however Tyler went above and beyond to work with me on my trade and also to get me into the vehicle that I wanted. Excellent customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best place to buy or lease a car
I have driven over 2 hours from Victorville to the San Diego area for years whenever I need a car. 100% credit to Jenni Kendall and Tanya Charles. They make buying or leasing a new an awesome experience. The one day trip is well worth the overall long term reward. Best customer service treatment I have ever received EVER. I tell all my family, friends and coworkers who need a car to go to Bob Stall Chev. But be sure to ask for Jenni Kendall by name.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service and lounge
Quick service, great customer lounge makes it enjoyable to wait for my vehicle, good customer service. I'd easily provide a 5-star rating if they would wash my car as requested (last two visits, no wash).
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service as always.
Everything I have had done in the service area has been outstanding. I would not hesitate to recommend your service department anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob stall is king
Great customer service I am diabetic and the fact that I can get a banana or a drink is very comforting
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exceptable, works seems good
Obviously, did not want to have do this work, but overall, Im happy with the work, it runs quite good thus far.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service
Honesty is very important to me and that's exactly what I got. And the car was looked over in one day which was an added bonus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
In and out in a jife!!
Got me in and took care all the Recall problems. Now I can cancel the next week appointment. Gary you Rock!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase