Reviews
Outstanding service, cleanliness, & pleasant staff
It's always a pleasure to visit your dealership even when regular maintenance is not due. I had a problem with my driver's seat belt seat. It was somehow twisted so that you couldn't be comfortable when buckled. I explained the problem to your Service Technician "Simon" who was very receptive to my problem. I made an appointment with him for two days later and when I went for the appointment, Simon greeted me, took the car in and in less than 30 minutes, he had the problem fixed and I was on my way home. His courtesy and professionalism were outstanding and above reproach. My problem, as usual, was fixed in short order. I have never had any problems with any Staff, Service or otherwise, in either purchasing or leasing a vehicle. Your dealership is beyond adequate and a pleasure to visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thank you for leaving us such awesome review. Thank you for choosing Bob Stall Chevrolet to fulfill your automotive needs; we are glad that Simon was able to address the problem with your car. Reviews like yours help us know that were meeting the needs of our customers. Until we have the pleasure of working with you again please be sure to like us on Facebook and follow us on Twitter. Sincerely, Richard Larson - richardlarson@bobstall.com
Great Customer Service
I do believe this survey is about my visit to select a new car during my recent trade/repurchase issue. Oswald was wonderful and very helpful while we selected a new car so the process could continue.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roseanne, thank you so much for this great review. At Bob Stall Chevrolet, our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm glad that Oswald has been very helpful and accommodating during your visit. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, Richard Larson - richardlarson@bobstall.com
Another great experience with a great location
Mr. Polite was strongly motivated to help me get into a new vehicle. He worked enthusiastically to meet my needs at a price I could afford. I will refer people to him when the opportunity arises. The entire Bob Stall Chevrolet staff is very customer oriented and bends over backward go meet their needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thank you for giving us an excellent rating and for sharing this wonderful review with us. Our number one goal is to provide 100% customer satisfaction to all of our guests, and we are very glad to hear that our Sales Representative and our service department have shown their passion and commitment to provide you a great shopping experience. Congratulations on your new vehicle! Sincerely, Richard Larson - richardlarson@bobstall.com
Car buying experience
Salesperson was enthusiastic about your product and helpful. He seemed very knowledgeable and was very helpful. Car buying is never a pleasant experience. It was not too bad at your facility. I would like to add that, as a medical professional, my time is very precious and valuable to me. I got off work early one day and called for an appointment for an oil change. I was told to come in at noon. When I got there I was told that I had not made an appointment, and that I would have to wait for 2-3 hours before my truck could be worked on. I have not been to your dealership since for maintenance, and will never be back for any service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, I really appreciate you taking the time to share your feedback with us and for bringing this matter to our attention. It was most certainly not our intention to give you a bad experience on the service that you expected from us. It would mean the world if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me directly so that we may speak at length about your concerns. Sincerely, Richard Larson - richardlarson@bobstall.com
Very easy!
So easy! I took my 2012 chevy cruz in for its free scheduled maintenence. Took it at the time it was scheduled, was helped by Kaitlyn who was extremely helpfull and knowledgeable. She took my keys and I ran errands and when I came back my car was done. I had thought I needed new brakes by was infomormed they still had some time before they needed changing. Kaitlyn informed me the techs found a water pump leak, which will be covered under my warenty and informed how to schedule the fix. I left within a few hours with my car running great, an apointment to get a new water pump and didnt spend a dime. One the best car maintenece experiences I have had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeremiah, thank you so much for taking the time to leave this wonderful review. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. I'm so glad that Kaitlyn has been very helpful and accommodating during your visit. Thank you for choosing Bob Stall Chevrolet to satisfy your vehicle's service needs. We hope nothing else happens to you car, if anything ever does, our service team is always here to help you out. So please, don't hesitate to swing by if you have any questions or concerns. Until next time, drive safe and be well! Sincerely, Richard Larson - richardlarson@bobstall.com
My New Corvette
Scott, Mike and Mo are all great assets to your organization. Great professionals and true gentlemen. You have my business and I will definitely recommend Bob Stall to my friends. Thanks Fellas!! Bob McGuigan
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thank you for this awesome feedback! We are happy to hear of your positive experience with us. We are glad that Mike and Mo helped you fulfill your business with us. Thank you for choosing Bob Stall Chevrolet for your automotive needs, and for your recommendations. We look forward to serving you again in the future! We also invite you to check out our latest deals on Facebook and Twitter. Sincerely, Richard Larson - richardlarson@bobstall.com
Great dealership!
The only negative thing was that I received an email from your dealership in March telling me that it was time to service my new vehicle. I made an appointment, showed up on a Saturday only to have the service writer tell me I should wait until my car had 6000 miles before bringing it in for service. I think you should coordinate your service reminders with those that come from OnStar.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ellen, we thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. I apologize that you are not completely satisfied with your experience, as we aim to provide the absolute best for every customer. We encourage you to contact us if you would like to further discuss your visit, and so that we may move towards a positive resolution. Sincerely, Richard Larson - richardlarson@bobstall.com
Easy and quick!
This was my first experience buying a new vehicle. You hear countless horror stories about pushy salesmen and hidden fees but my experience was relatively quick and the customer service was awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rosa, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that we provided you the best dealer experience ever! If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Sincerely, Richard Larson - richardlarson@bobstall.com
awesome customer service
Thank you very much for being so communicative about what was going on. I really do appreciate your dedication to try and pinpoint the problem in such a quick turnaround.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Paul, for this great review. We're completely dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Bob Stall Chevrolet we value our customers and we look forward to seeing you on your next visit. Sincerely, Richard Larson - richardlarson@bobstall.com
An outstanding experience.
Very professional staff. The staff is always busy, on the move, and will still take the time to see how I am doing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephen, thank you so much for this great review. We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, Richard Larson - richardlarson@bobstall.com