Reviews
znagy
excellent and fast service. all service personnel were courteous . job was done right and gave usefull recomendation for next service,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Zoltan, thank you for taking the time to share your thoughts! We're so pleased to hear that everything was completed quickly and to your satisfaction. We look forward to your next visit! Take care!
NEW Car purchase
HORRIBLE SERVICE!!! Still waiting to get my plates and can not get anyone to help after my paper plates expired. DO NOT BUY FROM THEM.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Georgieana, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (915) 834-2300 to speak to our manager directly.
Good Service
It was easy to schedule maintenance for my Kia online and the dealer called to remind me of my appointment. The service manager was very friendly and quick checking in my car in for service. I dropped it off during lunch and it was ready and freshly washed when I picked it up after work. That schedule works great for me!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Theresa, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.
Easy and Fast with Great Customer Service
I purchased a new Vehicle at Viva Kia and the process was quick and the negotiating was easy. The Viva Kia Team worked to find the right vehicle and the right price for me. I made a great deal on my trade in and made a deal on a new car that I could not turn down. Great atmosphere and friendly sales people.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mary, thank you for taking the time to leave a review for us at Viva Kia. We're happy we could meet your expectations! Congratulations on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you.
Oil Change
Staff was helpful and oil change and car wash completed within the hour.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rebecca, we are glad we could get you back on the road so quickly! If you're ever in need of more help, please let us know!
Safety Concern
This place cares more about making money than the safety of you family. Beware buying a used vehicle.I will never buy or recommend this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (915) 834-2300 to discuss this further.
My Experience with Viva Kia
This was the forth vehicle I have bought from Viva Kia. The sale representatives (Omar and Alex) provide excellent customer service. I would recommend either one of these guys to anybody interested in buying a KIA.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephen, thank you for your kind review; we are happy to pass along your comments to the team here at Viva Kia! We hope to see you soon!
Awesome!
AnaKaren is so awesome! She made sure we were taken care of the entire time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Maria! We're so happy we were able to help you out! We hope to see you soon!
Gabriela
Buena experiencia, un trato personal y amable sobre todo de Victor Delgado
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gabriela, nos da un placer escuchar que Victor pudo ayudar la! Gracias y esperemos que vuelva pronto otra vez!
VIVA KIA IS the ONLY place I go,
My battery on my kia optima 2015 went out , I called road side assistance, spoke to Eddie in service, as soon as I got to the kia service department the car was ready, Eddie went did a fantastic job, he got the part I needed, gave me a good price, assured me that I was going to be on the road in no time, I only go to viva kia, thanks for your overall customer service, the buying process was very easy and the repair was fast and efficient. thanks eddie, cutomer, lee O
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lee, we are very happy to have provided you with such a positive experience! We hope your Kia Optima is running great! Safe travels!